User Manual

10 Errors and Error Messages
10.1 Red Exclamation Mark
i. If you see a red exclamation mark next to a device then you have lost connectivity to that
device. Wait a few second and see if the device comes back on its own. If it does not
then the device might be faulty or something was changed in the environment which
affects the connectivity between the device and the ISY
ii. If you see a red exclamation mark next to the Network node and all the devices listed in
the Tree View, see Figure 60, you have probably lost connectivity to the ISY. You must
re-login, select the Login option under the File Menu. If you are unable to re-login please
reboot the ISY.
Figure 60. Connectivity Lost
iii. If you are not getting the Linking in Progress Dialog as shown in Figure 8, check you
connection with the PLM or the PLM device itself.
10.2 To Report an Error
To report an error, please send an email with the error description to:
[e-mail]
Please provide the error and the situation in which the error presents itself. If possible please
include a screen shot(s).