User's Guide

61
8. Troubleshooting
Warning/Error
Screen
Cause
Solution
100%
70-14
ERROR
Early sample
Only apply the sample
when prompted.
Restart the test with
a new strip.
The sample was applied too early.
Discard the strip before starting a
new test. Apply the sample only
when prompted by the meter.
100%
70-15
ERROR
Strip removed early
Only remove the strip
when prompted.
Restart the test with
a new strip.
The test strip was removed before
the test was finished.
Discard the strip before starting a
new test. Ensure the strip is pushed
fully into the strip port, and don’t
remove the strip until instructed.
100%
70-16
ERROR
Expired test strip
The test strip has expired
and cannot be used.
Restart the test with
a strip from a new vial.
The test strip is past its expiry
date.
Start the test again with a new strip
from a vial that has not expired.
Internal Error
Includes Errors:
70-18, 70-19,
70-26, 80-00,
16-XXXX, 18-XXXX,
19-XXXX
There was an internal error and the
test result could not be obtained.
Turn the meter off and on, then
repeat the test. If the same error
occurs, contact Customer Support
(see
page 64).
100%
70-20
ERROR
End cap removed
The protective end cap
must stay fitted during
the test. Restart the test
with a new strip.
During a test, the strip port's
protective end cap (see item 4 on
page 9) was removed.
Fit the protective cap to the strip
port and restart the test with a new
test strip.
Keep the strip port's protective end
cap firmly fitted at all times (except
during cleaning - see
page 31).