User's Guide

60
Warning/Error
Screen
Cause
Solution
100%
50-09
Uneven fill
The sample was
not applied correctly.
Restart the test with
a new strip.
ERROR
The sample could not reach the
strip’s reaction chamber correctly.
Possible causes include too much
meter movement, an unsupported
sample type or a system fault.
Discard the test strip and start the
test again. Apply the sample as
instructed
on page 19.
If the error persists, contact
Customer Support
(see page 64).
100%
70-10
ERROR
User abort
The user aborted
the test.
The user aborted a test after the
strip was inserted.
Discard the strip and start a new
test.
The strip must not be reused after it
has been inserted into the strip port.
100%
70-11
ERROR
Insert strip timeout
The strip was not
inserted.
Restart the test.
The strip was not inserted within
the time limit on the Insert strip
screen.
Start the test again and insert the
strip when prompted by the meter.
100%
70-12
ERROR
Temperature error
The analyzer could not
control strip temperature.
Is the environment within
the required range?
The meter could not adequately
control the strip's temperature.
Make sure the ambient temperature
is between 15 °C and 32 °C (59 °F to
89 °F) and restart the test with a new
strip. You may need to allow time for
the meter’s temperature to stabilize.
If the problem persists, contact
Customer Support
(see page 64).
100%
70-13
ERROR
Used strip
The strip has already
been used.
Restart the test with
a new strip.
The inserted strip has already been
used for a test (or the strip might
have been handled with wet
hands).
Discard the strip before starting a
new test. If the error recurs, try a
new vial of strips.