User's Guide

59
8. Troubleshooting
Warning/Error
Screen
Cause
Solution
100%
40-05
Above LQC maximum
The LQC test failed.
See your User Manual
for guidance.
ERROR
The LQC test failed because the
result was above the expected
range.
There are a number of possible
causes for this. See Page 53 for
guidance.
Perform the troubleshooting steps
on Page 53.
50-02 (Test
timeout)
See error 30-03
See error 30-03
100%
50-03
OBC failure
The test strip
is damaged.
Restart the test
with a new strip.
ERROR
The test strip’s on-board control
(OBC) has detected that the strip is
damaged and cannot be used.
Possible causes include test strips
that are damaged or test strips that
have not been maintained properly.
Discard the strip and start a test with
a new strip from the same vial (if
available).
If the error persists and you are sure
the vial has been kept closed and at
the correct storage temperature (see
Page 68), contact Customer Support
(see page 64).
50-04 (partial fill)
See error 50-07
See error 50-07
100%
50-05
Double fill
The sample was
applied twice.
Restart the test with
a new strip.
ERROR
The sample was applied to the
strip twice and the test could not
be completed.
You must apply the sample only
once. Never apply additional sample
to the test strip after the test has
begun.
Discard the strip and start the test
again. Apply the sample as
instructed on page 19.
50-06 (Fill time
problem)
See error 50-09
See error 50-09
100%
50-07
Partial fill
Not enough sample was
applied to the strip.
Restart the test with
a new strip.
ERROR
Insufficient sample was applied to
the strip and the test could not be
completed.
You must not apply additional
sample to the test strip after the test
has begun.
Discard the strip and start the test
again. Apply the sample as
instructed on page 19.
50-08 (Pre double
fill)
See error 50-05
See error 50-05