User's Guide

57
8. Troubleshooting
Warning/Error
Screen
Cause
Solution
20-15
Battery critical
The battery must be
charged. Connect the
analyzer to power before
starting a new test.
WARNING
(This row also applies
to 20-16 and 20-20)
The battery level has become
critical (less than 20%) while a test
is in progress.
If a test has already been started
prior to this warning message
appearing, the test can be
completed.
Before a new test can be started you
must connect the meter to an
external power source, which will
also charge the battery.
100%
20-21
WARNING
Power not connected
Connect the analyzer to
Power before starting
the software update.
When a software update is being
performed the meter must be
connected to external power. This
is to ensure that the update will not
be interrupted.
Connect the meter to external power
and start the software update again.
100%
20-22
WARNING
Software update failed
Power down and
try again.
If this recurs,
contact Customer Support.
Something stopped the software
update from being performed.
Start the software update again. If it
continues to fail, contact Customer
Support (see page 64).
In the meantime, you can continue to
use your meter using the existing
software version.
100%
20-24
WARNING
LQC test is due
An LQC test should
be run before the next
patient test. Run the
patient test anyway?
Your meter is locked out because a
LQC test was not performed at the
time set by your administrator.
If the patient test is urgent, you can
choose to bypass the LQC lockout.
See your administrator for details.
100%
20-25
WARNING
Bad password
Operator password invalid.
Please try again.
You have tried to log in with a
password that is not valid for the
given Operator ID.
Check that you have scanned or
entered the right password.
See your administrator if the
problem persists.
30-01 (partial fill)
See error 50-07
See error 50-07