User's Guide

55
8. Troubleshooting
Warning/Error
Screen
Cause
Solution
Strip not valid
The strip is not
valid. Use only test strips
supplied by Universal
Biosensors.
20-04
WARNING
100%
The meter tried to scan a strip
barcode, but the barcode that was
scanned was not valid.
When prompted to scan a strip,
always scan an Xprecia Prime PT
strip.
You must only use Xprecia Prime PT
strips. All other strips (including
Siemens PT/INR Strips for Xprecia
Systems) will not work.
100%
20-05
WARNING
Fit the End Cap
The protective end cap
must be firmly fitted
to the strip port.
Fit the end cap now.
The strip port's protective end cap
(see item 4 on page 4) is not
correctly fitted.
Fit the protective cap to the strip
port.
Keep the strip port's protective end
cap firmly fitted at all times (except
during cleaning - see
page 31).
100%
20-06
WARNING
LQC strip mismatch
The LQC bottle or the strip
is not valid. Use only
materials supplied by
Univesal Biosensors.
The LQC barcode (or the strip
barcode) are not valid.
You must only use Siemens Xprecia
Systems PT Controls and Xprecia
Prime PT strips.
All other LQC kits and all other strips
(including Siemens PT/INR Strips for
Xprecia Systems) will not work.
100%
20-07
WARNING
Invalid Patient ID
The Patient ID is not
within length limits.
Please see your
administrator.
The administrator has set length
limits for the Patient ID. The
scanned or entered Patient ID is
too short or too long.
Check that you have scanned or
entered a valid Patient ID.
See your administrator if the
problem persists.
100%
20-08
WARNING
Invalid Operator ID
The Operator ID is
not recognised.
Please see your
administrator.
You have tried to log in with an
Operator ID that is not recognised.
Check that you have scanned or
entered a valid Operator ID.
See your administrator if the
problem persists.