User's Guide

54
Warning and error messages
Warnings and errors are listed below in number order. To find the
warning or error number, check the area under the WARNING or
ERROR text in the top half of the screen.
Whether a warning or error appears depends on the situation:
• Warnings inform you of something that needs to be corrected
before a process can continue
• Errors inform you of an issue that is not recoverable (e.g. an issue
that requires the test to be restarted with a new strip)
Warning/Error
Screen
Cause
Solution
Bad barcode
The barcode is not
valid or may be damaged.
Please check the barcode
and try again.
20-01
WARNING
100%
A barcode was scanned but could
not be read.
This could either be because the
barcode is damaged or not in a
recognised format.
Check that the barcode format is
correct and that the barcode isn’t
damaged.
Try wiping the barcode clean and
trying again.
Remove strip
The strip should not be
inserted now. Only insert
the strip when prompted.
Discard the strip.
20-02
WARNING
100%
The test strip was inserted at an
inappropriate time. The test strip
should only be inserted after the
meter displays the Insert strip
screen.
Discard the strip and start a new
test.
The strip must not be reused after it
has been inserted into the strip port.
Wrong vial
The vial does not match
the strip. Be sure to scan
the vial from which you
took the strip.
20-03
WARNING
100%
The barcode on the test strip does
not match the barcode on the vial.
Test strips are coded to match the
vial from which they came from.
When prompted to scan a vial
barcode, always be sure to scan the
vial from which the strip was taken.