User's Guide

52
8. Troubleshooting
General troubleshooting
Situation
Solution
The test generated an
unexpected result
The test should be repeated with a fresh sample. If a
similar result is obtained, you may choose to confirm the
result by other means. Inconsistent results could indicate
poor test strip storage, poor sample collection or meter
malfunction.
The touch screen
and/or power button
are unresponsive
Disconnect external power from the meter and then touch
the power button for an extended period. Eventually (after
15 seconds or so), the screen will go black and the meter
will turn off.
If the problem persists, contact Customer Support.
Login option is not
selectable
You must set up an Operator list before log in can be
turned on. See Page 50 for instructions.
Liquid Quality Control
(LQC) failed
See the Liquid Quality Control troubleshooting section on
Page 53.
Service, repairs and modifications must be done by parties explicitly
authorized by Universal Biosensors. Service, repairs and modifications done
by unauthorized parties will render the warranty void.