User's Guide

44
Sentia™ analyzer – Warranty
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law (“consumer guarantees”). You are entitled to a replacement or refund
for a major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
Warranty Period
In addition to the consumer guarantees, Universal Biosensors Pty Ltd (“UBS”) warrants
that this product will operate substantially in conformance with UBS' published
specifications, when subject to normal, proper and intended usage by properly trained
personnel, for a period of twelve (12) months from the date of shipment to the
customer. Lamps, fuses, bulbs and other expendable items are expressly excluded
from the Warranty. The Warranty Period for spare parts for this product is three (3)
months from the date of shipment to the customer. UBS does not warrant that the
operation of this product will be uninterrupted, error-free or will accomplish any
particular result.
The Warranty is given to the original customer only and, subject to applicable law, is
not assignable or transferable.
Remedy
How to claim under the Warranty
The Warranty is given on the express condition that, if the customer wishes to make a
claim under the Warranty, it must during the Warranty Period notify UBS (using the
contact details below) of the claim in writing promptly after the discovery of any
alleged defect. The customer must then at its own pre-paid cost (DDP – as defined in
INCOTERMS 2010) send the product to a location designated by UBS. All requests for
repairs, replacements or corrections required under the Warranty during the Warranty
Period must comply with UBS’ returned goods procedure as specified or modified
from time to time by UBS. This procedure will be notified to the customer after receipt
of the warranty claim.
If the product is found by UBS to not comply with the Warranty, it will be repaired or
replaced, at UBS’s sole discretion, so as to cause the product to operate in
conformance with the Warranty. Replacement parts used may (subject to applicable
law) be new or refurbished, at the election of UBS. All replaced parts become the
property of UBS.
If UBS determines that the product for which customer has submitted a claim to UBS
under the Warranty complies with the Warranty, customer shall before return of this
product pay or reimburse UBS for all costs of investigating and responding to the
Warranty claim and returning this product to the customer, at UBS’ then-prevailing
time and materials rates. If UBS provides repair services or replacement parts that are
not covered by the Warranty, customer shall pay UBS therefor at UBS’s then-prevailing
time and materials rates.
Consumer Law
The Warranty is offered in addition to, and does not affect, other rights and remedies
available to the customer under the law.