User's Guide

35
7. Troubleshooting
Warning/Error
Screen
Cause
Solution
70-16
70-16
ERROR
Expired test strip
The test strip has expired
and cannot be used.
Restart the test with
a strip from a new vial.
The test strip is past its expiry
date.
Start the test again with a
new strip from a vial that has
not expired.
Internal Error
Includes Errors:
70-18, 70-19,
70-26, 80-00
16-XXXX, 18-XXXX
There was an internal error
and the test result could not
be obtained.
Turn the analyzer off and on,
then repeat the test. If the
same error occurs, contact
Customer Support (see
page 38).
70-20
70-20
ERROR
End cap removed
The protective end cap
must stay fitted during
the test. Restart the test
with a new strip.
During a test, the strip port's
protective end cap (see item
4 on page 5) was removed.
Fit the protective cap to the
strip port and restart the test
with a new test strip.
Keep the strip port's
protective end cap firmly
fitted at all times (except
during cleaning - see
page 16).
70-21
70-21
ERROR
Sample not applied
The sample was not
detected.
Be sure to apply enough
sample when prompted.
The sample was not applied
at the time requested by the
analyzer.
Discard the strip before
starting a new test. Apply the
sample when prompted by
the analyzer.