User's Guide

33
7. Troubleshooting
Warning/Error
Screen
Cause
Solution
30-02
30-02
ERROR
Bad fill error
The sample did not
reach the strip’s reaction
chamber. Restart the test
with a new strip.
The sample could not reach
the strip’s reaction chamber.
Possible causes include too
much analyzer movement, an
unsupported sample type or
an analyzer fault.
Discard the test strip and
start the test again. Apply the
sample as instructed
on page 14.
If the error persists, contact
Customer Support
(see page 38).
30-03
30-03
ERROR
Analysis error
The result could not
be calculated.
Restart the test
with a new strip.
An analysis error occurred
and the test result could not
be calculated.
Possible causes include too
much analyzer movement, an
unsupported sample type, an
analyzer fault, or test strips
that have not been
maintained properly.
Discard the test strip and
start the test again. Apply the
sample as instructed
on page 14.
If the error persists, contact
Customer Support
(see page 38).
70-10
70-10
ERROR
User abort
The user aborted
the test.
The user aborted a test after
the strip was inserted.
Discard the strip and start a
new test.
The strip must not be reused
after it has been inserted into
the strip port.
70-11
70-11
ERROR
Insert strip timeout
The strip was not
inserted.
Restart the test.
The strip was not inserted
within the time limit on the
Insert strip screen.
Start the test again and insert
the strip when prompted by
the analyzer.