User's Guide

30
7. Troubleshooting
General troubleshooting
Situation
Solution
The test generated an
unexpected result
The test should be repeated with a fresh sample. If a similar
result is obtained, you may choose to confirm the result by
other means. Inconsistent results could indicate poor test
strip storage, a contaminated sample or analyzer
malfunction.
The touch screen
and/or power button
are unresponsive
Disconnect external power from the analyzer and then touch
the power button for an extended period. Eventually (after 15
seconds or so), the screen will go black and the analyzer will
turn off.
If the problem persists, contact Customer Support.
WiFi seems to turn
itself off sometimes
The Analyzer deliberately turns WiFi off while the analysis is
occurring and then turns WiFi back on. This is completely
normal and is not a cause for concern.
Warning and error messages
Warnings and errors are listed below in number order. To find the
warning or error number, check the area under the WARNING or
ERROR text in the top half of the screen.
Whether a warning or error appears depends on the situation:
 Warnings inform you of something that needs to be corrected before a
process can continue
 Errors inform you of an issue that is not recoverable (e.g. an issue that
requires the test to be restarted with a new strip)
Service, repairs and modifications must be done by parties explicitly
authorized by Universal Biosensors. Service, repairs and modifications done
by unauthorized parties will render the warranty void.