Troubleshooting guide

Most probable cause Remedy

None of the indicator lights on uDirect and uTV (g) turned solid blue

• Devices are not turned on

• uDirect and uTV are not

paired

I see a rapidly flashing blue indicator light (g) on the uTV

• uTV is in Bluetooth pairing

mode

Only one of the blue indicator lights turned solid blue

• One of the devices is

connected to another

Bluetooth device

Both indicator lights on uDirect and uTV (g) are solid blue but I cannot

hear the TV

• uDirect is out of range of

the hearing instruments

• uDirect is not correctly

programmed for your

heairng instruments

• Switch on devices as shown in step 2

• Repeat step 3

• Go to step 3

• Make sure to switch off all other

Bluetooth devices except uDirect and

uTV

• Wear uDirect around the neck and

correctly secure the neckloop

• Turn all devices OFF and ON again.

Ask your hearing healthcare

professional to regroup your uDirect

and hearing instruments