Tandem™ Guide
Table of Contents Your Tandem™ Hearing Instruments..............................1 Overview of your Tandem™ Hearing Instruments .........2 Features of your Tandem™ Hearing Instruments ..........6 Putting your Hearing Instruments on your Ears .............7 Turning your Hearing Instruments On and Off ..............9 Battery Information .......................................................11 Operating Instructions ..................................................13 Using the Telephone ......................
Your Tandem™ Hearing Instruments Hearing Healthcare Professional: _______________________ __________________________________________________ Telephone: _________________________________________ Model: ____________________________________________ Serial Number:______________________________________ Replacement Batteries: Size 13 Warranty: __________________________________________ Program 1 is: automatic program (Tandem 16 only) manual program for: ___________________ Program 2 is the manual program for:
Overview of your Tandem™ Hearing Instruments There are two parts to your Tandem™ system: • transmitter hearing instrument • receiver hearing instrument Transmitter Hearing Instrument The transmitter hearing instrument is labeled “Tandem Tx”. It is worn on your poor ear. The diagrams below identify some of the components of your transmitter hearing instrument.
2 3 1 8 4 2 5 6 3 4 7 Legend 1 Earhook 2 Microphone and Microphone Shield 3 Volume Control 4 Battery Door / On & Off Switch 5 Slim Tube 6 Dome 7 Retention piece 8 Earmold 3
Receiver Hearing Instrument There are two different receiver hearing instrument styles available. The diagrams below identify some of the components on your receiver hearing instrument. Have your hearing healthcare professional place a check beside the diagram that best describes your receiver hearing instrument style and attachment.
2 3 4 1 9 5 2 3 6 7 4 5 8 Legend 1 Earhook 2 Microphone and Microphone Shield 3 Program button 4 Volume Control (optional) 5 Receiver Boot / Battery Door / On & Off Switch 6 Slim Tube 7 Dome 8 Retention piece 9 Earmold 5
Features of your Tandem™ Hearing Instruments Tandem™ hearing instruments come equipped with various advanced features, including: • CROS and BiCROS inputs • Automatic listening program plus 3 manual programs for Tandem 16 • 4 manual programs for Tandem 4 • Speech enhancement LD • AntiShock™ • Noise reduction It may take some time for you to fully adjust to your new hearing instruments. In the beginning, do not feel as though you need to wear them for longer than is comfortable.
Putting your Hearing Instruments on your Ears Your behind-the-ear (BTE) hearing instruments may be color-coded red for your right ear and blue for your left ear. This color indicator is located on the battery door with a small colored dot. The transmitter hearing instrument is for your poor ear and the receiver hearing instrument with the receiver boot is for your better ear. BTEs with Earmolds 1. Hold the earmold between your thumb and index finger.
BTEs with Slim Tubes 1. Hold the slim tube where it attaches to the dome and gently push the dome into your ear canal. The slim tube should lie flush against your head and not stick out. 2. Place the hearing instrument over the top of your ear. 3. Place the retention piece in your ear so it rests at the bottom of the opening of your ear canal.
Turning your Hearing Instruments On and Off Your hearing instruments have a three-position battery door or receiver boot that acts as the on/off switch and that allows access to the battery compartment. ON: To turn your transmitter hearing instrument on, close the battery door fully. To turn your receiver hearing instrument on, close the receiver boot fully. Note: It may take a few seconds before the hearing device turns on.
Transmitter Hearing Instrument on off open Receiver Hearing Instrument on off open Note: When turning your hearing instruments on and off while they are on your ears, grasp the top and bottom of the device with your index finger and thumb. Use your thumbnail to open and close the battery door or receiver boot.
Battery Information Size 13 batteries are used in your Tandem hearing instruments. To replace the hearing instrument battery, fully open the battery door or receiver boot for access to the battery compartment. Low Battery Warning When you hear two long beeps, your hearing devices are warning you that their batteries are low. You will hear the warning approximately every 30 minutes until you change the batteries or the batteries die.
3. Insert the new size 13 battery into the battery compartment with the plus (+) sign on the Plus (+) battery facing up, the Signs same way as the plus (+) sign on the edge of the battery door. This will ensure that the battery door closes properly. Note: If the battery is inserted incorrectly, the door will not close. 4. Close the battery door. Caring for Batteries • Always discard batteries in a safe and environmentally friendly way.
Operating Instructions Volume Control Tandem™ receiver hearing instrument with volume control and push button Your Tandem receiver hearing instrument comes with two controls on the hearing instrument – a volume control and a push button. You can increase the loudness of your hearing instruments by turning up the volume control (scroll up). You can decrease the loudness of your hearing instruments by turning down the volume control (scroll down).
Tandem™ transmitter hearing instrument with volume control Your Tandem transmitter hearing instrument has a volume control which only affects the sounds coming from the poor ear side. You can increase the loudness of sounds from your poor ear side by turning up the transmitter volume control (scroll up). You can decrease the loudness of sounds from your poor ear side by turning down the transmitter volume control (scroll down). Note: The transmitter volume control does not emit an ideal volume indicator.
Push Button Your receiver hearing instrument is equipped with a push button which enables you to switch between programs. Each time you push the button, you will move to a new program. Your hearing instruments beep to indicate which program you are in (i.e. one beep for program 1, two beeps for program 2, etc.). If you prefer, your hearing healthcare professional can change the pitch and loudness of the beeps or turn them off entirely. Program 1 (e.g. Automatic Program) 1 beep Program 2 (e.g.
Using the Telephone As telephones do not all work the same, you may experience different results from different phones. You can use many phones by simply holding the receiver to your ear, without the need to change to a dedicated telephone program on your hearing instrument. Remember to move the handset slightly up or back to find the position that sounds best to you. Your hearing healthcare professional may have set up an automatic telephone program on your Tandem hearing instruments, called easy-t.
Consult your hearing healthcare professional if you experience difficulties using your hearing instruments on the phone. To affix the optional easy-t magnet: 1. Clean the telephone ear piece. 2. Hold the magnet near the “listening end” of your telephone and release it (Figure 1). The magnet will flip to the appropriate side and seek the optimal position on the telephone ear piece. 3.
Caring for your Hearing Instruments • Open the battery door and receiver boot when not in use. • Always remove your hearing instruments when using hair care products. The hearing instruments can become clogged and cease to function properly. • Do not wear your hearing instruments in the bath or shower or immerse them in water. • If your hearing instruments do become wet, do not attempt to dry them in an oven or microwave. Do not adjust any controls.
Cleaning your Hearing Instruments Ear wax is natural and common. Ensuring your hearing instruments are free of ear wax is an important step in your daily cleaning and maintenance routine. • Never use alcohol to clean your hearing devices, earmolds or domes. • Do not use sharp tools to dislodge ear wax. Sticking household items into your hearing devices or earmolds can seriously damage them. Tandem™ Hearing Instruments with Earmolds Earmolds send amplified sound from the hearing devices into the ears.
mild soap. Rinse them with cool water and allow them to dry overnight. Make sure the earmold tubes are dry before reconnecting them to each earhook on your hearing instrument. Tandem™ Hearing Instruments with Slim Tubes and Domes You should have the slim tubes and domes replaced by your hearing healthcare professional approximately every three to six months or when they become stiff, brittle, or discoloured. Clean the domes daily with a damp cloth.
5. Using the black cleaning pin provided in the kit, gently insert the cleaning pin where the slim tube attaches to the hearing instrument and push the pin all the way through the tube. Note: The slim tubes and domes should never be rinsed or submerged in water as water drops may become lodged in the tube and block sound or damage the electrical components of the hearing instrument. 6. Once the slim tube has been cleaned, reattach it by gently turning the hearing instrument clockwise onto the slim tube.
Signature Features of your Tandem™ Hearing Instruments CROS and BiCROS Inputs In programs with a CROS or BiCROS input, Tandem hearing instruments enable you to hear sounds from your poor ear side in your better ear. The sounds are wirelessly transmitted from the transmitter hearing instrument on your poor ear over to the receiver hearing instrument on your better ear. In the receiver hearing instrument, the sounds are adjusted to be audible and comfortable and then they are delivered to your ear canal.
Noise Interference All wireless transmissions are subject to interference from a variety of electromagnetic sources. The following electromagnetic sources may generate noise (buzzing) in your Tandem system: • Security Systems • Fluorescent Lighting • CRT Monitors Moving away from the electromagnetic source, decreasing the transmitter volume control and/or turning off the transmitter will lessen or eliminate the interference noise in these situations.
Warnings • Hearing devices should only be used as directed by your physician or hearing healthcare professional. • Hearing devices will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. • Do not use your hearing instruments in explosion hazard areas. • Allergic reactions to hearing instruments are unlikely.
Note to hearing healthcare professional • Domes should never be fitted on patients with perforated eardrums, exposed middle ear cavities, or surgically altered ear canals. In the case of such a condition, we recommend to use a customized ear mold. Magnet Warnings • Be sure the magnet is securely affixed to the telephone. • Keep loose magnets out of reach of children and pets. • If the magnet falls into your ear, contact your hearing healthcare professional.
Battery Warnings • Never leave hearing instruments or batteries where small children and pets can reach them. • Never put hearing instruments or batteries in your mouth. If a hearing instrument or battery is swallowed, call a physician immediately. Precautions • The use of hearing instruments is only part of hearing rehabilitation; auditory training and lip reading instruction may be required as well. • In most cases, infrequent use of hearing devices does not provide full benefit.
Labeling The serial number and year of manufacture are located inside the battery door.
Troubleshooting Guide CAUSE POSSIBLE REMEDY No sound • Not turned on • Low/dead battery • Poor battery contact • Battery upside down • Earmold/slim tube/ dome blocked with ear wax • Plugged microphone protector • Turn on • Replace battery • Consult your hearing healthcare professional • Insert battery plus (+) side up • Clean earmold/dome. See “Cleaning your Hearing Instruments”. Use cleaning pin to dislodge ear wax in slim tube.
CAUSE POSSIBLE REMEDY Intermittent • Low battery • Dirty battery contact • Replace battery • Consult your hearing healthcare professional Two long beeps • Low battery • Replace battery Whistling • Remove and reinsert carefully • Earmold/slim tube/ dome not inserted properly • Hand/clothing near ear • Remove hand/clothing from near your ear • Poorly fitting earmold/ • Consult your hearing healthcare professional slim tube/domes Not clear, distorted • Poorly fitting earmold/ • Consult your hearing healt
CAUSE POSSIBLE REMEDY Earmold/slim tube/dome falling out of ear • Consult your hearing healthcare professional • See “Putting Your Hearing Instruments on Your Ears”. Reinsert carefully. • Poorly fitting earmold/ slim tube/dome • Earmold/slim tube/ dome not inserted properly Weak on the telephone • Telephone not positioned properly • Hearing instrument requires adjustment • Move telephone receiver up and back on the ear for clearer signal. See “Using the Telephone”.
Warning to Hearing Instrument Dispensers (to comply with the U.S.
those hearing instruments with a maximum sound pressure capability greater than 132 decibels (dB).] Important Notice for Prospective Hearing Instrument Users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing instrument.
hearing instrument to your individual needs. If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing instrument dispensers now offer programs that permit you to wear a hearing instrument for a period of time for a nominal fee after which you may decide if you want to purchase the hearing instrument.
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