Moxi behind-the-ear (BTE) hearing aid guide ™
Thank you Thank you for choosing Unitron Moxi hearing aids. At Unitron, we care deeply about people with hearing loss. We work closely with hearing healthcare professionals to make advanced, purpose-driven solutions available to everyone. Because hearing matters.
Your hearing aids Hearing healthcare professional:______________ ____________________________________ Telephone:_ __________________________________ Model:_______________________________________ Serial number:_ _______________________________ Replacement batteries: Size 312 Warranty:_ ___________________________________ Program 1 is for: _______________________________ Program 2 is for: _ _____________________________ Program 3 is for: _ _____________________________ Program 4 is for: _ _________________
Quick reference Changing batteries Plus (+) signs Low battery warning 2 beeps every 30 minutes Battery size 312 On/Off on off open Push button switching programs volume control; right aid=louder, left aid=softer comfort-clarity control; right aid=clarity, left aid=comfort
Table of contents Your hearing aids at a glance............................................................2 Putting your hearing aids on your ears.............................................4 Turning your hearing aids on and off .............................................. 6 Battery information.......................................................................... 8 Tips for wearing hearing aids for the first time............................... 11 Operating instructions...............................
Your hearing aids at a glance 1 Wire - sound travels down the wire to the speaker unit that is attached to your hearing aids 2 Microphone - sound enters your hearing aids via the microphones. An inner microphone shield protects the microphones from dirt and debris.
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Putting your hearing aids on your ears Your hearing aids may be color-coded with a small dot inside the battery door: red = right ear; blue = left ear. Moxi with tubes 1. Hold the tube where it attaches to the dome and gently push the dome into your ear canal. The tube should lie flush against your head and not stick out. 1. 2. 2. Place the hearing aid over the top of your ear. 3. Place the retention piece in your ear so it rests at the bottom of the opening of your 3. ear canal.
Moxi with custom shells 1. Hold the custom shell between your thumb and index finger. The opening should be pointing in towards your ear canal with the hearing aid resting upwards over the top of your ear. 1. 2. 2. Carefully insert the custom shell into your ear. The shell should fit into your ear snugly and comfortably. 3. 3. Place the hearing aid over the top of your ear.
Turning your hearing aids on and off Your hearing aids have a three-position battery door that acts as an on/off switch and that allows access to the battery compartment. 1. ON: Close the battery door fully. 1. Note: It may take 5 seconds before the hearing aids turn on. Your hearing healthcare provider can additionally increase the start up delay if 2. required. 2. OFF: Partially open the battery door. 3. OPEN: Fully open the battery door to access and change 3. the battery.
Note: When turning your hearing aid on and off while it is on the ear, grasp the top and bottom of the hearing aid with your index finger and thumb. Use the index finger of your opposite hand to open and close the battery door.
Battery information To replace the battery, fully open the battery door for access to the battery compartment. Low battery warning Two long beeps indicate the hearing aid battery is low. After the low battery warning, you may experience some reduction in sound quality. This is normal and can be remedied by inserting fresh batteries into the hearing aids. If you are not able to hear the low battery warning, your hearing healthcare professional can change the pitch or loudness of the low battery warning.
Replacing the battery 1. 1. Gently swing out the battery door with your fingernail. 2. Grasp the battery with your thumb and index finger and remove. 2. 3. Insert the new battery into the battery compartment with the plus (+) sign on the battery facing the same way as the plus (+) sign on the edge of the 3. battery door. This will ensure that the battery door closes properly. Note: If the battery is inserted incorrectly, the hearing aid will not turn on. 4. 4. Close the battery door.
Caring for batteries Always discard batteries in a safe and environmentally friendly way. To prolong battery life, remember to turn your hearing aids off when not in use. Remove the batteries and keep the battery door open while hearing aids are not in use. This will allow internal moisture to evaporate.
Tips for wearing hearing aids for the first time 1. Start in a quiet room at home first to get used to the new sound quality. Sounds like the ticking of a clock, the humming of the computer, the beep of the microwave or the rustling of clothes or paper may seem loud to you at first, because you have not been hearing them properly for a long time. 2. Read aloud to yourself and learn to correct the volume of your own voice when you are wearing the hearing aids. 3.
6. Make notes at the back of this booklet, write down difficult situations and describe what any unpleasant noises were like. This information will help your hearing healthcare professional to fine-tune the devices better for you. 7. Involve your family and friends in this familiarization period. For example, ask someone to set the television to a comfortable volume. 8.
Operating instructions Push button Your hearing aids are equipped with a push button which can be set for switching between programs, adjusting your volume, or adjusting comfortclarity control. Program control If you have an active push button program control, each time you push the button, you will move to a new program. Program 1 (e.g. automatic program) Program 2 (e.g. speech in noise) Program 3 (e.g. easy-t/telephone) Program 4 (e.g.
Your hearing aids beep to indicate which program you are in. Volume control If your push button has been configured as a volume control, you can adjust the volume level by pushing the button. Press the push button on your right hearing aid to increase the volume; press the push button on your left hearing aid to decrease the volume. As you change the volume control, your hearing aids will beep.
Comfort-clarity control If the push button has been configured as a comfort-clarity control, you can adjust the comfort or clarity by pushing the button. Press the push button on your right hearing aid to increase clarity of speech; press the push button on your left hearing aid to decrease overall noise or improve listening comfort. After each press wait for about 4-5 seconds to allow the hearing aid to adjust to the new setting.
DuoLink If DuoLink is enabled, the hearing aid can also be set so that by changing the volume, programs or comfort-clarity settings on one hearing aid, both will be adjusted. For example, if your push button is configured as a program control and DuoLink is enabled, when you press the button on your right hearing aid, the program will change on both hearing aids.
Remote control Your hearing aids may also come with an optional remote control which allows you to switch between different listening programs, and change your volume or comfort-clarity settings.
Using the telephone As telephones do not all work the same, you may experience different results from different phones. You can use many phones by simply holding the receiver to your ear, without the need to change to a dedicated telephone program on your hearing aid. Remember to move the handset slightly up or back to find the position that sounds best to you. Depending on the phone type you use, your hearing healthcare professional might have selected a dedicated phone program on your hearing aids.
When the receiver is moved away from the hearing aid it will automatically return to the previous listening program. If the hearing aid does not switch to the telephone program automatically when the telephone receiver is placed in proximity, the magnet for easy-t hearing aids should be attached to the telephone receiver. The magnet is designed to strengthen the magnetic field at the ear piece of hearing aid compatible telephones. To affix the optional easy-t magnet: 1. 1. Clean the telephone receiver.
3. Attach the magnet to the tape. 3. our hearing healthcare Y professional may also have set up a phone program that you can access through the push button on your hearing aids, or through your optional remote control. If your hearing aids are configured to work with the wireless uDirect 2 neck worn accessory, you might benefit from a Bluetooth hands free option. Refer to the uDirect 2 user guide for more information.
Caring for your hearing aids Open the battery door when not in use. Always remove your hearing aids when using hair care products. The hearing aids can become clogged and cease to function properly. Do not wear your hearing aids in the bath or shower or immerse them in water. If your hearing aids do become wet, do not attempt to dry them in an oven or microwave. Do not adjust any controls. Open the battery doors immediately, and allow your hearing aids to dry naturally for 24 hours.
Regular use of a dehumidifier, such as a Dri-Aid kit, can help prevent corrosion and prolong the life of your hearing aids. Do not drop your hearing aids or knock them against hard surfaces. Cleaning your hearing aids Ear wax is natural and common. Ensuring your hearing aids are free of ear wax is an important step in your daily cleaning and maintenance routine. Never use alcohol to clean your hearing aids, custom molds or domes. Do not use sharp tools to dislodge ear wax.
Custom shells and domes Clean the domes and shells on the outside daily with a damp cloth. Avoid getting any water in and around the speaker units (microphone shields) and custom shells. Note: The tubes, speakers, domes or custom shells should never be rinsed or submerged in water as water drops may block sound or damage the electrical components of the hearing aids. Domes should be replaced by your hearing healthcare professional every 3-6 months.
Signature features of your hearing aids Comfort-clarity control Your hearing aids automatically adjust to focus on hearing speech more clearly or providing comfort in noisy situations. Some Moxi hearing aid models provide a control to adjust comfortclarity settings. Adjusting the comfort-clarity control up causes your hearing aids to focus more on speech clarity. Adjusting the comfort-clarity control down causes your hearing aids to soften background noise, providing more comfort.
DuoLink With DuoLink, your hearing aids wirelessly communicate with each other. As you make a program, comfort-clarity or volume change on one hearing aid, the other hearing aid automatically changes as well. Binaural Phone The Binaural Phone feature enables you to hold a landline or mobile phone to one ear and hear the sound clearly in both ears. No accessories are required.
uDirect 2 and uTV 2 The uDirect 2 and uTV 2 are optional accessories for Moxi hearing aids. ™ ™ uDirect 2 provides easy, hands-free access to Bluetooth enabled devices, such as mobile phones. It also has a wired audio jack to plug in devices like MP3 players. uDirect 2 also provides remote control functions to adjust your hearing aids for increased listening comfort. uTV 2 is used with the uDirect 2 to transmit sound from your TV directly to your hearing aids.
Assistive listening devices Listening in public places Telecoils pick up electromagnetic energy and convert it into sound. Your hearing aid’s telecoil option can help you listen in public places equipped with telecoil compatible assistive listening devices such as a loop system. When you see this symbol, it means that there is a loop system installed; this loop system is compatible with your hearing aid. Please contact your hearing healthcare professional for more information on loop systems.
Troubleshooting guide Cause Possible remedy No sound Not turned on Turn on Low/dead battery Replace battery Poor battery contact Consult your hearing healthcare professional Battery upside down Insert battery plus (+) side up Custom shells/ domes blocked with ear wax Clean custom shells/ domes. See “Cleaning your hearing aids”. Consult your hearing healthcare professional.
Cause Possible remedy Not loud enough Low volume Turn up volume; see hearing healthcare professional for models without a manual volume control or if problem persists. Low battery Replace battery Custom shells/ domes not inserted properly See “Putting your hearing aids on your ears”. Reinsert carefully. Change in hearing Consult your hearing healthcare professional Custom shells/domes blocked with ear wax Clean custom shells/ domes. See “Cleaning your hearing aids”.
Cause Possible remedy Intermittent Low battery Replace battery Dirty battery contact Consult your hearing healthcare professional Two long beeps Low battery Replace battery Whistling Custom shells/ domes not inserted properly Remove and reinsert carefully Hand/clothing near ear Remove hand/clothing from ear Poorly fitting custom shells/domes Consult your hearing healthcare professional 30
Cause Possible remedy Not clear, distorted Poorly fitting custom shells/domes Consult your hearing healthcare professional Custom shells/ domes blocked with ear wax Clean custom shells/ domes. See “Cleaning your hearing aids”. Consult your hearing healthcare professional.
Cause Possible remedy Weak on the telephone Telephone not positioned properly Move telephone receiver around ear for clearer signal. See “Using the telephone”. Hearing aid requires adjustment Consult your hearing healthcare professional For any problems not listed in the guide, contact your hearing healthcare professional.
Warnings Hearing aids should only be used as directed by your physician or hearing healthcare professional. Hearing aids will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Do not use your hearing aids in explosion hazard areas. Allergic reactions to hearing aids are unlikely.
Remove your hearing aids for CT and MRI scans or for other electromagnetic procedures. Special care should be exercised in wearing hearing aids when maximum sound pressure levels exceed 132 decibels. There may be a risk of impairing your remaining hearing. Speak with your hearing healthcare professional to ensure the maximum output of your hearing aids is suitable for your particular hearing loss. Easy-t magnet warnings Be sure the magnet is securely affixed to the telephone.
The magnet may affect some medical devices or electronic systems. Always keep the magnet (or the telephone equipped with the magnet) at least 30 cm (12”) away from pacemakers, credit cards, floppy disks or other magnetically sensitive devices. Too high distortion during dialing or phoning may mean that the phone handset is stressed by the magnet. To avoid any damage, please move the magnet to another place on the telephone receiver.
Precautions The use of hearing aids is only part of hearing rehabilitation; auditory training and lip reading instruction may be required as well. In most cases, infrequent use of hearing aids does not provide full benefit. Once you have become accustomed to your hearing aids, wear your hearing aids everyday all day. Your hearing aids use the most modern components to provide the best possible sound quality in every listening situation.
Note to hearing healthcare professional Domes should never be fitted on patients with perforated eardrums, exposed middle ear cavities, or surgically altered ear canals. In the case of such a condition, we recommend to use a customized ear mold. Labeling The serial number and year of manufacture are located inside the battery door.
Warning to hearing aid dispensers (to comply with the U.S.
Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.
Children with hearing loss In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist who is qualified by training and experience to assist in the evaluation and rehabilitation of a child with hearing loss is recommended.
Compliance information Declaration of conformity Hereby Unitron declares that this Unitron product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer.
Notice 3 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Client feedback Record your specific needs or concerns and bring to your first office visit after getting your hearing aids. This will help your hearing healthcare professional to address your needs.
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