Operation Manual

18
Troubleshooting Guide
CAUSE POSSIBLE REMEDY
No sound
• Not turned on
• Low/dead battery
• Poor battery contact
• Battery upside down
• Hearing devices blocked
with ear wax
Not loud enough
• Low volume
• Low battery
• Hearing devices not
inserted properly
• Change in hearing
• Hearing devices blocked
with ear wax
Intermittent
• Low battery
• Dirty battery contact
One long beep
• Low battery
• Turn on
• Replace battery
• Consult your hearing healthcare professional
• Insert battery plus (+) side up
• Refer to section “Cleaning Your Element
Hearing Instruments”. Consult your hearing
healthcare professional.
• Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
• Replace battery
• Reinsert carefully. See “Inserting and
Removing Custom Hearing Instruments”.
• Consult your hearing healthcare professional
• Refer to section “Cleaning Your Element
Hearing Instruments”. Consult your hearing
healthcare professional.
• Replace battery
• Consult your hearing healthcare professional
• Replace battery