User Guide

34 35
Cause Possible remedy
Custom shells/domes falling out of ear
Poorly fitting custom
shells/domes
Consult your hearing
healthcare professional
Custom shells/domes not
inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Weak on the telephone
Telephone not positioned
properly
Move telephone receiver
around ear for clearer signal.
See “Using the telephone”
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
For any problems not listed in the guide, contact your
hearing healthcare professional.
Warning to hearing aid dispensers (to comply with
the U.S. Food and Drug Administration (FDA)
regulations)
A hearing aid dispenser should advise a prospective hearing aid
user to consult promptly with a licensed physician (preferably an
ear specialist) before dispensing a hearing aid if the hearing aid
dispenser determines through inquiry, actual observation, or review
of any other available information concerning the prospective user,
that the prospective user has any of the following conditions: (i)
Visible congenital or traumatic deformity of the ear. (ii) History of
active drainage from the ear within the previous 90 days. (iii) History
of sudden or rapidly progressive hearing loss within the previous
90 days. (iv) Acute or chronic dizziness. (v) Unilateral hearing loss of
sudden or recent onset within the previous 90 days. (vi) Audiometric
air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz),
1,000 Hz, and 2,000 Hz. (vii) Visible evidence of significant cerumen
accumulation or a foreign body in the ear canal. (viii) Pain or
discomfort in the ear. Special care should be exercised in selecting
and fitting a hearing aid whose maximum sound pressure level
exceeds 132 decibels because there may be risk of impairing the
remaining hearing of the hearing aid user. [This provision is required
only for those hearing aids with a maximum sound pressure
capability greater than 132 decibels (dB).]
Important notice for prospective hearing aid users
Good health practice requires that a person with a hearing loss have
a medical evaluation by a licensed physician (preferably a physician
who specializes in diseases of the ear) before purchasing a hearing
aid.
Licensed physicians who specialize in diseases of the ear are often
referred to as otolaryngologists, otologists or otorhinolaryngologists.
The purpose of medical evaluation is to assure that all medically