User's Guide

Cause Possible remedy
Not loud enough
Low volume
Low battery
Hearing aids not
inserted properly
Change in hearing
Hearing aids blocked
with ear wax
Turn up volume; see
hearing healthcare
professional for models
without a manual
volume control or if
problem persists.
Replace battery
See “Putting your
hearing aids in your
ears”. Reinsert carefully.
Consult your hearing
healthcare professional
See “Cleaning your
hearing aids”. Use
cleaning pin to dislodge
ear wax in slim tubes.
Consult your hearing
healthcare professional.
Troubleshooting guide
Cause Possible remedy
No sound
Not turned on
Low/dead battery
Poor battery contact
Battery upside down
Hearing aids blocked
with ear wax
Turn on
Replace battery
Consult your hearing
healthcare professional
Insert battery plus (+)
side up
See “Cleaning your
hearing aids”. Consult
your hearing healthcare
professional.
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