User Guide

Not loud enough
Low volume
Low battery
Earmolds/slim tubes/
domes not inserted
properly
Change in hearing
Earmolds/slim tubes/
domes blocked with
ear wax
Plugged microphone
shield
Turn up volume; see
hearing healthcare
professional for models
without a manual
volume control or if
problem persists.
Replace battery
See “Putting your
hearing aids on your
ears”. Reinsert carefully.
Consult your hearing
healthcare professional
Clean earmolds. See
“Cleaning your hearing
aids”. Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your
hearing healthcare
professional.
Consult your hearing
healthcare professional
Cause Possible remedy
Troubleshooting guide
Cause Possible remedy
No sound
Not turned on
Low/dead battery
Poor battery contact
Battery upside down
Earmolds/slim tubes/
domes blocked with
ear wax
Plugged microphone
shield
Turn on
Replace battery
Consult your hearing
healthcare professional
Insert battery plus (+)
side up
Clean earmolds/ domes.
See “Cleaning your hear-
ing aids”. Use cleaning
pin to dislodge ear wax
in slim tubes. Consult
your hearing healthcare
professional.
Consult your hearing
healthcare professional
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