User's Guide Part 1

63
Most probable cause Remedy
The phone is ringing but the audio indicator is NOT solid
blue and there is no ringing signal through the hearing aids
Bluetooth is disabled in
the phone
Ensure Bluetooth is enabled
according to your phone’s user
guide
uDirect 2 and your
phone are not
connected to each
other
1. Disable the Bluetooth
functionality in your phone
and turn it on again
2. Restart uDirect 2 by
switching it OFF and then
ON. The uDirect 2 Bluetooth
functionality will be
automatically reactivated
3. Activate uDirect 2 by
selecting it in the phone’s
“Active device” menu
4. Reduce the distance
between uDirect 2 and the
phone
uDirect 2 is not paired
to the phone
Follow the pairing process in
this guide
The distance is
too great between
uDirect 2 and the
phone
Wear uDirect 2 around your
neck. Keep distance to phone
within <5m (15ft)