User's Manual

2322
Two long beeps
• Low battery
Whistling
• Shells/domes
not inserted properly
• Hand/clothing near ear
• Poorly fitting shells/
domes
Not clear, distorted
• Poorly fitting
shells/domes
• Shells/domes
blocked with ear wax
• Low battery
• Plugged microphone
protector
Shells/domes falling out of ear
• Poorly fitting
shells/domes
• Shells/domes
not inserted properly
• Replace battery
• Remove and reinsert carefully
• Remove hand/clothing from ear
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
• Clean shells and domes. See “Cleaning your
hearing instrument”. Consult your hearing
healthcare professional.
• Replace battery
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
• See “Putting your hearing instruments on
your ears”. Reinsert carefully.
Cause Possible remedy
Troubleshooting guide
Cause Possible remedy
No sound
• Not turned on
• Low/dead battery
• Poor battery contact
• Battery upside down
• Shells/domes
blocked with ear wax
• Plugged microphone
protector
Not loud enough
• Low volume
• Low battery
• Shells/domes
not inserted properly
• Change in hearing
• Shells/domes
blocked with ear wax
• Plugged microphone
protector
Intermittent
• Low battery
• Dirty battery contact
• Turn on
• Replace battery
• Consult your hearing healthcare professional
• Insert battery plus (+) side up
• Clean shells and domes. See “Cleaning your
hearing instrument”. Consult your hearing
healthcare professional.
• Consult your hearing healthcare professional
• Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
• Replace battery
• See “Putting your hearing instruments on
your ears”. Reinsert carefully.
• Consult your hearing healthcare professional
• Clean shells and domes. See “Cleaning your
hearing instrument”. Consult your
hearing healthcare professional.
• Consult your hearing healthcare professional
• Replace battery
• Consult your hearing healthcare professional