user manual

17
Troubleshooting Guide
CAUSE POSSIBLE REMEDY
No sound
• Not turned on
• Low/dead battery
• Poor battery contact
• Battery upside down
• Earmolds blocked with
ear wax
• Plugged microphone
protector
Not loud enough
• Low volume
• Low battery
• Earmolds not inserted
properly
• Change in hearing
• Earmolds blocked with
ear wax
• Plugged microphone
protector
Intermittent
• Low battery
• Dirty battery contact
• Turn on
• Replace battery
• Consult your hearing healthcare professional
• Insert battery plus (+) side up
• Clean earmolds. See “Cleaning your Hearing
Instruments”. Consult your hearing health-
care professional.
• Consult your hearing healthcare
professional
• Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
• Replace battery
• See “Putting Your Hearing Instruments on
Your Ears”. Reinsert carefully.
• Consult your hearing healthcare professional
• Clean earmolds. See “Cleaning your Hearing
Instruments”. Consult your hearing
healthcare professional.
• Consult your hearing healthcare
professional
• Replace battery
• Consult your hearing healthcare professional