Sentinel Owner’s Manual Unitec 443-561-1200 • www.StartwithUntiec.
SENTINEL SENTINEL OWNER’S MANUAL This manual describes the functions of the Sentinel entry system running the Sierra software platform. If further assistance is needed, please contact the distributor from which the Sentinel was purchased.
SENTINEL Document Revision History Software Version 1.53 Sentinel 1.73 Sierra 1.43 Sentinel 1.63 Sierra 1.31 Sentinel 1.52 Sierra 1.22 Sentinel 1.42 Sierra 1.12 Sentinel 1.34 Sierra 1.02 Rev Release Date 9/2014 1/2014 Changes Made Changed OS from Windows NT to Windows 7 POS Ready.
SENTINEL [THIS PAGE INTENTIONALLY LEFT BLANK] Document Number: SENT1002 Document Title: Sentinel Owner Manual
SENTINEL Table of Contents 1 Introduction ............................................................................................................... 1 2 Log-In ......................................................................................................................... 1 3 Set-up Functions ......................................................................................................... 5 3.1 General Site Information ..................................................................
SENTINEL 5.6 6 7 8 9 10 Accounts .................................................................................................................. 21 5.6.1 Prepaid and Subscription Accounts .................................................................. 21 5.6.2 Loyalty Accounts ............................................................................................... 22 5.6.3 Fleet Accounts...................................................................................................
SENTINEL 10.5 Card Reader .......................................................................................................... 69 10.5.1 Cleaning the Card Reader ......................................................................... 69 10.6 Coin Acceptor ....................................................................................................... 69 10.6.1 Coin Acceptor Cleaning and Maintenance................................................ 69 10.6.
SENTINEL Table of Figures Figure 1. Sierra Login Screen ................................................................................................................... 2 Figure 2. Password Change Screen ......................................................................................................... 3 Figure 3. Site Summary Screen ............................................................................................................... 4 Figure 4. Promotions - Main Screen .................
SENTINEL Figure 36. Rewash Selection Screen ..................................................................................................... 45 Figure 37. Rewash Code Issued Screen ................................................................................................. 45 Figure 38. Report Date Selection Screen .............................................................................................. 46 Figure 39. Sentinel Maintenance Screen ................................................
SENTINEL Figure 76. Release Back Flaps ............................................................................................................... 88 Figure 77. Clear the Back Flaps ............................................................................................................. 88 Figure 78. Unlock the Top Lid ............................................................................................................... 89 Figure 79. Clear the Bill Path .....................................
SENTINEL 1 Introduction The Sentinel is touch-screen based car wash payment system that is designed to work at any in-bay automatic or conveyor and is perfect for the express exterior car wash. This Owner’s Manual describes the programming features and provides information on daily operations and recommended maintenance. For detailed information on how to install the Sentinel and for networking information, please see the Sentinel Installation Manual.
SENTINEL Figure 1. Sierra Login Screen Due to PCI compliance, once you login the first time using an administrative password, you will immediately be prompted to change your password to a more secure password that is at least 7 characters long and contains both letters and numbers, as shown below. NOTE: An administrative password is a user that has either “User Management” or “Utilities” access privileges under Setup>Users.
SENTINEL Figure 2. Password Change Screen To change the password, enter your old password, then enter your new password. Enter your new password again, then click Save. You will be required to create a new password every 3 months. Please make note of the password and keep it in a secure location. You may not use the last 5 passwords. After setting up your password, you may login to Sierra normally.
SENTINEL Upon successful log-in, the Summary page of the management application will appear. This page displays a list of Sentinels present on the local network with a count of washes provided and associated revenue for the current day. Car counts and revenue results from previous days can be viewed by selecting the desired date in the calendar or by entering a date range in the summary data fields. The current day data can be updated by selecting the Refresh button.
SENTINEL 3 Set-up Functions The Set-up function are used to program the Sentinel’s operational settings and for managing system users. Sentinel programming should be performed during installation by your Unitec distributor, but there are some settings that an equipment owner may wish to change, periodically. This section of the manual describes the programmable features that are available.
SENTINEL but can be enabled for wash codes (bought at the pump or in the C-store), pre-paid house accounts and/or, subscription house accounts. 3.3.2 Operating Schedule The Operating schedule allows you to automatically set an opening and closing time for your car wash. The message that is displayed when the site is closed can be programmed on the User Interface Set-up Page (described in section 3.3.7). Operating schedules can be configured to vary by day of the week.
SENTINEL 3.3.7 User Interface Set-up The User Interface set-up page is used to change messages displayed to customers and adjust ‘time-out’ values for certain user screens. There are several features on this page that an operator may wish to adjust including: Greeting Message Delay – The delay from when a vehicle is detected (at the Sentinel) until the greeting message is played. Added Services Screen Timeout – The amount of time the Added Services offer screen will be shown.
SENTINEL Cash Adjustments – Allows the user to access the cash deposit and removal functions im Maintenance mode. These functions are used to adjust calculated cash balances as change is restocked or cash is removed from the Sentinel. Accounts and Promotions – Allows the user to set up and manage promotional programs and house accounts. Code and Account Sales – Allows the user to Access the optional console pages (for prepaid wash code sales).
SENTINEL 4 Promotions The promotions feature is used to set up and manage various marketing programs. The types of programs that are available include discounts, complimentary washes, fundraisers, scheduled specials and prize promotions. Reports for tracking and managing these programs are accessed through the menu options on the left side of the promotions management pages (as shown below).
SENTINEL 4.3 Fundraisers The fundraiser is a code-activated promotion intended to encourage supporters of an organization to use the car wash. No discount or other benefit is provided to the user at the wash but usage of the fundraiser ‘code’ is tracked and reported. The operator will typically donate a set amount to the organization for each wash purchase where the fundraiser code was entered.
SENTINEL 4.6 Promotions Setup Figure 5. Promotions Main Screen The Promotions Setup screen displays the current promotions. They are listed by name, type of promotions, and status. Note that the promotion statuses are ‘active’, ‘inactive’, ‘expired’, and ‘exhausted’. ‘Expired’ means beyond the promotion schedule end date/time. ‘Exhausted’ only applies to promotions that have a maximum usage configured.
SENTINEL 4.6.1 Prize Promo Setup Figure 6. Prize Discount Setup Screen 1. To setup a Prize Discount, enter the name of the prize discount. 2. Enter the Prize Rate. The prize rate is the number of wins divided by the number of attempts (in percent). 3. Select a code length form 5-8. The default is 7. 4. Enter the prize expiration date. This can be set from 0-30 days. 0 days means the prize does not expire. The default is 30. 5. If you would like to enable a Schedule, click Enabled and Edit.
SENTINEL Figure 7. Prize Voucher Setup Screen 1. To setup a Prize Voucher, enter the name of the prize voucher. 2. Enter the Prize Rate. The prize rate is the number of wins divided by the number of attempts (in percent). 3. Select a code length form 5-8. The default is 7. 4. Enter the prize expiration date. This can be set from 0-30 days. 0 days means the prize does not expire. The default is 30. 5. If you would like to enable a Schedule, click Enabled and Edit.
SENTINEL 4.6.2 Promotions Setup Figure 8. Edit Discount Screen 1. Enter the Name of the promotion. Select Active to enable the promotion. 2. Select the method of the promotion from the drop-down menu. For Discounts and Free Washes, the methods are: Codes, Tokens 1-4, Cards, Barcodes and VIP Coupons 1-3 and Mars Coupon. If Mars Coupon is selected, you will need to enter the 4-digit code from the coupon. For a Fundraiser, you may only choose Codes. For a Special, there is no method to choose from. 1.
SENTINEL 6. Click Save. If you wish to change or delete a wash, click Remove from List by that wash. 7. Click Save. 4.7 Promotions Reports Status Report The status report lists all promotions that have been configured and provides status information, as shown in the sample report below. The status will be active, inactive (disabled), exhausted (max uses limit reached) or expired (end date is reached).
SENTINEL Figure 11. Sample Promotions Usage Report 5 House Accounts The accounts module is a product option that allows house accounts to be set up and managed in the Sierra server application. Four account types are available: prepaid, subscription, loyalty, and fleet accounts. Accounts can be configured for redemption by a magnetic stripe card, numeric code or RFID tag. The Accounts module also includes reports for tracking account status and usage.
SENTINEL Frequency limit – set a frequency limit for account usage (e.g., once per day, 3 times per week, etc…) You may reload the account without reentering all information, and the customer may also reload his account at the entry unit. If the balance of the account is insufficient for the purchase, the customer will be asked if they’d like to recharge the account.
SENTINEL Program Name Assign washes – select washes that, when purchased, qualify towards a reward Frequency Reward – select wash that will be awarded Expiration – Days in which rewards must be claimed (default will be no expiration) Accounts will be activated from the management pages by selecting the associated loyalty program and entering the customer-specific data, including: 5.4 User name and contact details (address, e-mail etc.
SENTINEL Figure 12. Account Program Screen To setup a new account program, select from either Pre-paid, Subscription or Loyalty from the drop-down menu below the table and click Add New Account Program. The Edit Account screen will be displayed. To edit an existing account program, click Edit next to that program. 5.5.1 Pre-Paid Account Program Setup Figure 13. Pre-paid Account Program Edit Screen 1. Enter the name of the account program.
SENTINEL 2. Select the type of account from the drop-down menu. A product-based account is useable for only (1) wash product (which is selected from a drop down list). Monetary accounts can be used for any wash. NOTE: Prepaid accounts can be monetary or product based; subscription accounts are product based. 3. Enter the Issue Price (or selling price) that will be reported when a new account is issued (or sold) and then enter the Value for which the account can be redeemed.
SENTINEL 1. Enter the name of the account program. Chose whether or not to force a receipt with each transaction. 2. Select the product from the drop-down menu. 3. Enter the Issue Price (or selling price) that will be reported when a new account is issued (or sold) and then enter the Value for which the account can be redeemed. This field is not present on Subscription accounts. 4. If desired, enable and enter the recurring bill amount. This amount will show up on reports ONLY.
SENTINEL Figure 15. Prepaid Account Edit Screen The account set-up page will show values that were set-up for the account program but additional data will need to be entered for the account holder as follows: Last and First name of the Account holder. A mailing address can be entered if desired by selecting the ‘details’ tab. Redemption method – select code, card, barcode or RFID (Subscription accounts only) from the drop down menu. Number – Enter code, card number or RFID tag number. 5.6.
SENTINEL Figure 16. Loyalty Account Setup Screen 5.6.3 Fleet Accounts Fleet Accounts are set-up and managed directly through the ‘Accounts’ option (not the ‘Programs’ option). Account set-up is a 2-step process. The first step will be to set up and save the fleet business account. The 2nd step will be to add users (drivers) under the account. From the main Accounts page select Fleet as the account type and click the Add New Account button.
SENTINEL Figure 17. Edit Fleet Account To set-up the fleet account: 1. Enter the business name for the account in the Name field. 2. Select the account type as monetary or product based. For product accounts, the associated wash product will need to be selected from the drop down list of available products. 3. Enter the value of discount that should be applied to the fleet customer’s billing statement. Discounts can be set for a dollar value or a percentage. 4.
SENTINEL Figure 18. Edit Account User To add a new user, 1. Enter the first and last name of the account user 2. Select the redemption method (code, card, barcode or RFID Tag) 3. Enter the code, card number or RFID tag number for the user 4. Click Save. 5.7 Account Reports 5.7.1 Status Report A sample status report is shown below.
SENTINEL Total uses since account was opened (as $ value or number of uses, depending on the account type) Figure 19. Sample House Account Status Report 5.7.2 Listing Report This report allows you to export a list of account holders in .csv format. The exported file includes the account holder name and contact information, account number, and enrollment date.
SENTINEL 5.7.3 Loyalty Report The Loyalty Report provides a list of all members, their account numbers, uses, uses per month, and rewards information, plus any discount. Issued Account Name Account # Uses Andrews, Ed Bruschi, Ted Carlson,Jim Francis, Lois Harris, Jane Jackson, Lou Ortiz, David Smith, John Wilson, Terry 59632159 84965327 65843215 33256984 54213985 44869532 95487623 25644459 15789652 26 14 9 6 4 22 18 12 7 Claimed Expired Average Uses/Month Rewards Rewards Rewards Discount $1.
SENTINEL Figure 21.
SENTINEL Dates of billing, when the payment is due, and the amount due The payment address User Name and Account Number (either card, code or RFID tag) Day the car wash was used The wash package that was purchased. Usually, a wash package is assigned to the account in setup. Price of the wash package used. The price is totaled at the bottom of the column. Amount of discount that is applied to the account (if any). The discount if totaled at the bottom of the column.
SENTINEL 5.7.5 Sales Report Figure 22. Account Sales Report The account sales report provides a list of prepaid account sales and account reloads during a user defined date range. A sample report is shown above. Account Name and Number Program – indicates whether an account program was used for this account. Date – day account was purchased. Sales type -- indicates whether the entry is for a new account that was sold (issued) or a reload.
SENTINEL Price -- indicates the amount due from the account holder. Employee ID – indicates the system user who issued or reloaded the account. 5.7.6 Account Transaction Report Figure 23. Account Transaction Report The Account Transaction Report displays all transactions over a user defined date range. The report can be filtered to show transactions for all accounts, all accounts of a certain type (e.g. subscription, fleet …) or a single account.
SENTINEL 6 Reports The Reports function allows you to view accounting information and product usage, filtered by ranges and dates you specify. When a report is generated, the associated data will appear on the screen with Print and Save functions. By selecting the Print button, you can print a copy of the report at your local printer. The Save function allows the report data to be saved in .CSV format so it can be viewed and/or sorted in standard 3rd party software applications (such as Microsoft Excel).
SENTINEL 6.1 Site Revenue Report Revenue reports can be generated for the current business day, previous day or for a user specified date range. From the report view, the user can print a report copy or save an electronic version in .CSV format. An example report is shown below with descriptions of the included data.
SENTINEL Account Sales $25 Gift 5 Deluxe Card 5 Express Card Total Qty 7 3 4 14 Revenue $175.00 $120.00 $120.00 $415.00 Accounts Reloads 5 Deluxe Card 5 Express Card Total 8 5 13 $320.00 $150.00 $470.00 Site Totals Tax Collected Total payments Fundraisers Due Net Revenue Revenue Prepaids Subscription $2,448.30 $1,029.00 0.00 38.55 $2,486.85 $1,029.00 0.00 ($7.00) $2,479.85 $1,029.00 0.00 Figure 24.
SENTINEL 6.2 Sales Report The Sales report shows the products that were purchased in the reporting period. This report can be generated for a specific payment device or for all devices on site. The available report periods are current day, previous day or a user-specified date range. Sales reports can be printed or saved in .CSV format. An example report is shown below with descriptions of the included data. Figure 25.
SENTINEL Added Services - Provides a count of added services that were purchased, broken down by service type. The usage metric shows the percentage of customers that selected the service. Prepaid Upgrades – Provides a count of and dollar amount earned for upgrades purchased with a wash package. The usage metric shows the percentage of activations for each wash type. Code Sales – Provides a count of code sales and is displayed by POS device – pump, c-store register, or remote console.
SENTINEL 6.2.1 Cash Report The cash report provides details on cash, coupons and tokens that were received and dispensed during the business day. The report can be generated for the current day (as a real time snapshot) or for any previous day. An example report is shown below with descriptions of the included data. Figure 26.
SENTINEL The top section displays the cash adjustments record that is generated when an employee uses the cash removal or deposit functions (from the Maintenance functions) to restock change devices or remove cash from a cash acceptor or dispensing device. The adjustment record shows the date and time of the event, the user ID of the employee that performed the adjustment, and lists the amount of cash that was added or removed.
SENTINEL cancelled (customer cancelled the transaction before it could be completed), or pending (transaction was started was not completed, still in process). Figure 27. Sample Transaction Report When the transaction report is viewed, a “details” link will be displayed for each record. By clicking on this link, the user can view and print a more detailed record of the transaction. An example of this detailed view is shown below. Figure 28.
SENTINEL 6.2.3 Code Listing Report The code listing report is applicable to sites that use the optional POS interface or console for wash code sales. It can be used to check the status of a specific code by entering all or part of the code number. To generate a complete list of wash codes in memory, leave the code field blank and select the Run report button. Figure 29. Sample Code Listing Report The wash codes currently stored in memory are listed in chronological order.
SENTINEL 7 Sales The Sales tab displays and functions as a Point of Sale console interface. You must first set up the Sales screen in the POS Interface in order for this screen to be populated. For further instruction, please see Section 3.6. Figure 30. Sales Screen The Sales screen function keys are color-coded. Washes are blue and reports are red. Account, reloads, rewashes and the check and void code functions are teal.
SENTINEL To purchase a wash package, select one of the washes then click Purchase. Figure 31. Purchase Wash Package Screen A code will be generated and displayed on the screen. You may then print the code from the POS printer or from the print function of your PC. Figure 32.
SENTINEL To purchase a new account, click on the account: Figure 33. Account Purchase 1. 2. 3. 4. Select code or card. Enter the account number. Enter the account holder’s name. Click Purchase to finalize the account purchase.
SENTINEL To reload an account, click Reload and enter the account number. Figure 34. Reload Account Screen Ensure the account holder’s information is correct, then click Reload. Figure 35.
SENTINEL To issue a rewash code, click Rewash then select the wash to issue the code: Figure 36. Rewash Selection Screen Figure 37.
SENTINEL To print a report, select the report type. If you would like to select a date other than the current day, select Change Dates. You may select the current day, select the previous day, or select a date range, then click Done, then Print Report. NOTE: The Report functions on the Sales page are for console users ONLY. Figure 38.
SENTINEL 8 Maintenance Functions The Maintenance screen displays the current status of the devices located in the Sentinel unit. This screen is only accessible from the Sentinel, and will appear after you turn the key in the lock and login to the unit or by entering the code 4401 at the Sales screen. Figure 39. Sentinel Maintenance Screen The Sentinel Maintenance screen provides access to the following screens. To display these screens, press the button beside the item you wish to display.
SENTINEL Cash Functions – This key allows an authorized user to deposit or remove cash from the Sentinel vault. This will reset the cash totals. Shutdown – This key is used to shut down, restart the Sentinel unit, or reload the device profile without having to open the door. (Note: The shut down function should always be performed before turning off power to the Sentinel). 8.1 Cash Functions Cash functions allow an authorized user to deposit or remove cash into or from the Sentinel vault.
SENTINEL Figure 41. Cash Removal Screen The Cash Removal screen allows you to keep track of the cash removed from the Sentinel. When removing cash, you must remove ALL cash from that selected device in order for the Sentinel to report accurate amounts. Select the device you wish to remove cash from and click OK. Upon completion of the withdrawal, the Sentinel printer will issue a receipt listing the amounts removed and updated cash balances.
SENTINEL 8.2 Shutdown The Shutdown feature allows you to shutdown or restart the Sentinel. Once the Sentinel software is shutdown, you may shutdown the unit at the main power switch inside the unit. Note: The shutdown function should always be executed before powering off the Sentinel. The reload feature allows you to reload the device profile. Figure 42.
SENTINEL 9 Utilities The Utilities tab allows you to view the current server version, view the current C drive version, view any hot fixes applied, view the IP address, set the system date and time, backup and restore the databases, view the event log, and upload software updates. Figure 43. System Utilities Screen The System Utilities screen displays the current installed server software version, installed hot fixes (if any), the server IP address as allocated by the router, and the database ID.
SENTINEL 8. IMPORTANT NOTE: For Portals and Sentinels, if the server is shut down, the primary unit running the server will shut down and all other units will go into Cash-Only mode. Be sure someone is on site to restart the primary unit. 9. IMPORTANT NOTE: For WashPay systems, ensure that there are no pending transactions before restarting or shutting down the server, or those transactions will be lost. 9.1.
SENTINEL 9.2 Database Management Figure 45. Database Utility Screen The Database Utility screen is used to backup and restore the Sierra Server databases. Database back up files can be used to restore operation of the system in the event of a catastrophic event. To minimize the potential for lost sales data, regular back-ups should be performed. The software version, date and time of previously created back-ups are displayed on the screen. 9.2.
SENTINEL Enter a start date. Click Delete Transactions. NOTE: All transactions prior to that date will be deleted, so make sure to create a database backup and hardcopy backups before performing this function. 9.2.2 Delete Old Codes The Deleting Old Codes function allows you to erase old POS codes from the database to remove old unused codes from reports and free up memory. To delete old codes: Figure 47. Delete Old Codes Screen Enter the number of days. Click Delete Codes.
SENTINEL 10. Click Enable Automatic Backups, then select the location, either the D drive or a thumbdrive, from the drop-down folder. Enter a time to perform the automatic backup. Click Save. 11. To create a backup: Make sure all devices are idle. You may choose where to save the backed-up data. To save backups on a separate device, a thumb drive should be connected to one of the USB ports on the primary carrier board. 12.
SENTINEL 10 Component Operation and Maintenance This section of the manual describes the normal operating procedures and basic troubleshooting and repair techniques for each of the system components. The following procedures are designed to provide you with the hardware troubleshooting and service information you need in order to provide your customers with the highest quality service possible. When troubleshooting any issue, verify that the power supply is providing power to the affected component.
SENTINEL Figure 49.
SENTINEL Figure 50.
SENTINEL Figure 51. Sentinel Door – Right Interior 10.1.2Inside the Sentinel The following figure provides a photograph showing the components located inside the Sentinel. This drawing is intended to provide general component location information only.
SENTINEL Figure 52.
SENTINEL The cash vault is secured by Medeco locks on the top and bottom, and is wired to the system alarm to provide greater security. Inside the cash vault you will find the bill acceptor, coin acceptor, coin bin, coin hoppers, bill dispenser and miscellaneous I/O board. Figure 53.
SENTINEL 10.1.3System Cabling System cabling comes into the Sentinel through the cable entrance ports located on the bottom left side of the unit as labeled in Figure 24. Wash cabling will be directly connected to the Wash IO Board at installation. The Ethernet cable, will be connected to the CPU board assembly at the Ethernet port. 10.2 Cleaning and General Maintenance The Sentinel’s plastic casing may be cleaned with a 1 to 1 solution of water and Simple Green concentrate.
SENTINEL Figure 54. Mars Bill Validator/Stacker Figure 55.
SENTINEL 10.4.1.1 Replacing the Bill Stacker To replace the stacker, perform the following steps: 1. Position the stacker behind the Mars Bill Validator with the hinged doors on the side, and the back of the stacker facing away from you. 2. Place the stacker against the bill validator. 3. Align the tabs on the bill stacker just above the guide slots on the bill validator. 4. Slide the stacker tabs into the guide slots, and then down until it is fully seated, as shown in the following figure. Figure 56.
SENTINEL Figure 57. Mars Flash Code LED The LED will repeat a specific number of flashes. Each number of flashes corresponds to a specific problem. The following table lists the meaning of each set of flashes. Many of these problems may be easily corrected without the need for technical assistance. Table 1.
SENTINEL # Flashes 10.4.1.3 Diagnostic Code Description Continuous slow Unit failure, replace unit Continuous fast Stacker full LED on Ok LED off Power off Removing the Mars Bill Validator From the Sentinel Perform the following steps to remove the Mars Bill Validator. 1. Open the cash vault. 2. Remove the bill stacker. 3. On the inside of the vault door, remove the four 5/16” mounting nuts on the sides of the Bill Validator. 4.
SENTINEL Figure 58. Mars with Lower Housing Figure 59.
SENTINEL 10.4.1.5 Cleaning and General Maintenance The AE2600 series will not need cleaning as often as magnetic sensing bill validators. If cleaning is required, use a soft cloth moistened with mild, non-abrasive detergent. 10.4.1.6 Programming the Mars Bill Validator WARNING: The DIP Switch settings are preconfigured at the factory, and should not be modified.
SENTINEL Table 2. Mars Bill Validator DIP Switches Switch 1&2 ON 1 & 2 both ON = (Switches work in 4-way bill acceptance combination) OFF 1 ON, 2 OFF = Default OFF 1-way bill acceptance 1 OFF, 2 ON = OFF 2-way bill acceptance 3 High Acceptance High Security OFF 4 Reject $2 Accept $2 OFF 5 Reject $20 Accept $20 OFF 6 Always Enable Harness Enable OFF 7 4 Pulse per Dollar 1 Pulse per Dollar OFF 8 Vending Interfaces Gaming Interfaces OFF 10.
SENTINEL In addition, the two optical sensors must be cleaned periodically. Use a cotton swab daubed in isopropyl alcohol to wipe the inner wall area inside the first two inches of the coin slot. If the unit malfunctions and a good cleaning does not solve the problem, reprogram the acceptor as described in Programming the IDX Acceptor. The unit comes equipped to accept either U.S. quarters or dollar coins. The unit will also accept sitespecific tokens.
SENTINEL Table 3. IDX Program Configuration Coins IDX Rotary Switch Position Signal Line Number of Output Pulses Token 1 1 3 Determined by User Token 2 2 3 Determined by User Token 3 3 3 Determined by User Token 4 4 3 Determined by User $1-Coin 5 2 1 Quarters 6 1 1 10.6.2Programming the IDX to Accept $1 Coins The number of pulses is programmed by pressing the push-button the desired number of times prior to insertion of the sample/programming coins. 1.
SENTINEL The Coin Acceptor accepts tokens ranging in size from .984” – 1.125” in diameter. When programming site-specific tokens, it is important that you take into consideration the following items: Tokens with a diameter of .984” are commonly used at nationwide arcade/pizza stores. The IDX coin acceptor will accept these tokens if your site-specific token is the same size. Compare your token size with any local arcade tokens prior to programming the IDX coin acceptor to accept your site token.
SENTINEL Note: When filling the hopper, be sure to enter a “Cash Deposit” in the Cash Maintenance screens. 1. Open the right vault door of the Sentinel. 2. Slide the hopper tray out and remove the appropriate hopper. 3. Pour the replacement coins into the large opening at the top of the hopper assembly. Remember to direct the coins toward the inclined plane. 4. When the coin level is close to 600 - 1200 coins, begin to add coins by hand.
SENTINEL 4. Slide the top piece of the black plastic hopper up and off to expose the dispensing wheel. Figure 63. Hopper View - Top Removed 5. Remove the dispensing wheel. Figure 64. Dispensing Wheel Removed 6. Remove the guide arm cover from the coin exit opening.
SENTINEL Figure 65. Guide Arm Cover Removed 7. Using a screwdriver, gently pry off the old hopper arm. Be very careful not to break the pins that hold the arm in place. 8. Place the new hopper arm into the slot exactly as the old one was. 9. Place the new hopper wheel into the plastic hopper exactly as the old one was. 10. Once the new guide arm and dispensing-wheel have been replaced, reinstall the coin guide arm cover. 11. Slide the black plastic top back onto the hopper-cube assembly.
SENTINEL 1. Place a flat surfaced object approximately 12” x 12” in front of the proximity sensor at the MAXIMUM distance you wish the proximity sensor to detect approaching vehicles (at least 36”). 2. Briefly press the TEACH button. The yellow LED will flash off then on again after 2 seconds. 3. Place the flat object in front of the proximity sensor at the MINIMUM distance you wish the proximity sensor to detect approaching vehicles (at least 6”). 4. Briefly press the TEACH button.
SENTINEL 10.9 Thermal Printer The Sentinel is equipped with the Hecon thermal printer. The Hecon printer uses paper rolls 2.28” to 2.36” wide by up to 400’. The thermal printer is capable of printing graphics and barcodes, as well as system reports. Figure 66. Hecon Printer The following sections contain information and procedures important for peak operating performance.
SENTINEL 10.9.1Replacing the Printer Paper Replace printer paper when you see a red mark running down the side of the receipt or the unit is reporting Paper low. 1. Insert the new paper roll on the paper carriage at the bottom of the printer. The paper roll should be oriented such that the end of the paper is at the top of the roll. The paper will automatically feed into the printer when the power is on. 10.9.2Clearing a Paper Jam Follow the steps below to clear a paper jam. 1. Open the Sentinel door. 2.
SENTINEL Appendix A : Talaris Dual Cassette Bill Dispenser Maintenance The dual cassette bill dispenser allows you to dispense cash from the Sentinel as change. It dispenses $1 and $5 bills from two cassettes. The following figure shows the bill dispenser with the primary components labeled. Figure 67. Bill Dispenser Parts Removing Bill Cassettes IMPORTANT: Before removing the cassette it must be unlocked on the Cash maintenance screens. The cassettes can be removed in any order.
SENTINEL Figure 68. Remove the Bill Cassette 1. Use the handle and support the cassette underneath. Slide the cassette straight out. Figure 69. Unlock Cassette 2. Open the cassette by simultaneously pressing the green button and lifting the lid. Pay special attention only to load bills of the correct denomination into the cassettes.
SENTINEL The number of rejects depends directly on the loading procedure and the quality of the bills. Without preparation, feeding problems may occur, such as higher reject rate or jam in the transport path. The following procedures are recommended to aid easier bill feeding from cassettes. If you are using new, unused bills: Remove the band around each bundle of bills. Separate the bills from each other by: o Striking the bundle hard against the edge of a table or similar object.
SENTINEL Figure 70. Load Bills into Cassette 1. Place the prepared bills into the back of the cassette closest to the hinge. The bills should lean slightly but evenly onto the metal bill plate in the back of the cassette. Pay special attention to load only bills of the correct denomination into the cassettes. 2. Level the bill pile slightly by hand. Single bills must not protrude from the bundle.
SENTINEL Figure 71. Tension Plate and Lid 3. Move the tension plate towards the bills close enough to hold the bills into the correct position when closing the lid and inserting the cassette into the bill dispenser. 4. Close the cassette lid and press carefully to fully shut the cassette. The green button will pop out when the cassette is fully closed.
SENTINEL Figure 72. Insert Cassette 5. Using the handle and supporting the cassette underneath, slide the cassette straight into the machine, making sure the $1 cassette is loaded into the top slot and the $5 cassette is loaded into the bottom slot. The cassettes are now ready to be locked using the Cash maintenance screen.
SENTINEL Emptying the Reject Vault Figure 73. Remove Reject Vault The Reject Vault has a color indicator window located on the front of the vault by the release switch. The color indicator shows a green window when the Reject Vault is opened for collection and when it is ready for use. The color indicator shows a red window when the Reject Vault is inserted into the dispenser and until it is opened for collection outside the machine. 1. Use the handle and support the vault underneath.
SENTINEL Figure 74. Unlock and Open Reject Vault 2. The bill dispenser’s reject vault is locked when it is removed from the dispenser. To open the vault, turn the small switch on the front counterclockwise and lift the lid. Release the handle. 3. Remove the rejected bills. 4. Turn the little switch on the front counterclockwise about a half turn and close the lid. The color indicator should show a green window. The vault is then ready for use in the dispenser again.
SENTINEL Figure 75. Insert Reject Vault 5. Using the handle and supporting the vault underneath, slide the vault straight into the machine. Make sure the vault is fully inserted. The lip of the vault will sit behind the lip of the bill dispenser with the handle resting on the edge. The lid of the vault should be raised in the back to accept the rejected bills. The vault is now open and ready to be used. Clearing Bill Dispenser Jams If there is a bill jam, you will need to remove the jammed bill.
SENTINEL Figure 76. Release Back Flaps 3. Press the yellow snap fits to release the back flaps. Figure 77.
SENTINEL 4. Lift the flaps up and clear the bill path of bills. 5. Close the lids carefully. Removing a Jammed Bill from Bill Transport Path Figure 78. Unlock the Top Lid 1. Release the latches on the top lid of the bill dispenser by pulling out the top of the yellow latches and then lifting them up to unlatch the lid. 2. Open and remove the top lid of the bill dispenser.
SENTINEL Figure 79. Clear the Bill Path 3. Open both bill transport flaps by releasing the yellow snap fits at each outer side and folding the lids out. 4. Remove all jammed bills. 5. Close the Bill Transport flaps by pressing each outer end back in its locked position. Be careful not to damage the snap fits. 6. Mount the top lid of the dispenser and close the latches.
