Remote Code POS4000 Installation and Operations Manual Unitec www.StartwithUnitec.
P O S 4 0 0 0 REMOTE CODE POS4000 OPERATIONS MANUAL Software Version 8.25 This document provides comprehensive operational procedures for the Remote Code POS4000 Carwash Marketing System. In this manual, we will discuss the installation and operations of the POS4000, along with cashier and management operations. If further assistance is needed, please contact the distributor from which the product was purchased.
P O S 4 0 0 0 Table of Contents Quick Start Guide..................................................................................................................................1 Quick Reference Guide.........................................................................................................................1 1 Overview of Remote Code POS4000 ............................................................................................1 1.1 Requirements and Limitations .......................
P O S 4 0 0 0 3.2 Accounting Report ...............................................................................................................30 3.2.1 POS4000 Accounting Report .......................................................................................30 3.2.2 Print Accounting Report................................................................................................33 3.3 Set Prices..............................................................................................
P O S 4 0 0 0 8.3 Customer Buzzer Failure .....................................................................................................55 8.4 Code Stacking Does Not Work ............................................................................................55 8.5 "Enter Wash" Signal Does Not Work ...................................................................................56 8.6 "Reenter Code" Signal Does Not Work ...................................................................
P O S 4 0 0 0 Index of Figures Figure 1. POS4000 Connections ..................................................................................................... 8 Figure 2. POS EPROM Location ................................................................................................... 11 Figure 3. EPROM and Socket........................................................................................................ 12 Figure 4. POS4000 Keypad .......................................................
P O S 4 0 0 0 Quick Start Guide (Pull Out Reference) Document Number: Document Title: POS4010 Remote Code POS4000 Installation and Operations Manual QSG-1
P O S 4 0 0 0 [ T H I S Document Number: Document Title: P A G E I N T E N T I O N A L L Y L E F T B L A N K ] POS4010 Remote Code POS4000 Installation and Operations Manual QSG-2
P O S 4 0 0 0 The following commands are lists of steps that would typically be performed on a new POS4000 prior to use. For further information, see Section 4, Management Operations.
P O S 4 0 0 0 [ENTER] [MENU UP/DOWN] until "Configure a Group" is displayed [ENTER] [3] (select group #3 to configure) [ENTER] [Prog 1] (select wash functions in group) [Opt 1] [Opt 2] [Opt 4] [ENTER] SET PRICING Example to set regular (full) price structure: [CMD] [SET PRICES] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Set Regular Prices" appears [ENTER] [3][5][0] (set feature 1 full price to $3.50) [ENTER] [4][7][5] (set feature 2 full price to $4.
P O S 4 0 0 0 [MENU UP/DOWN] until "Change Header Msg.
P O S 4 0 0 0 [Opt 1] [ENTER] Example: Full price-P2 & discount 1-O1 [Prog 2] [DISC 1][Opt 1] [ENTER] Example: Discount 2-P2 & discount 2-O1 & discount 2-O2 [DISC 2][Prog 2] [DISC 2][Opt 1] [DISC 2][opt 2] [ENTER] CLEAR COUNTS Example to clear AUDITOR level of counts: [CMD] [CLEAR REPORTS] [MENU UP/DOWN] until "Clear Auditor Counts" appears [ENTER] [5] (password 5) [ENTER] Document Number: Document Title: POS4010 Remote Code POS4000 Installation and Operations Manual QSG-6
P O S 4 0 0 0 Quick Reference Guide (Pull Out Reference) Document Number: Document Title: POS4010 Remote Code POS4000 Installation and Operations Manual QRG-1
P O S 4 0 0 0 [ T H I S Document Number: Document Title: P A G E I N T E T N T I O N A L L Y L E F T B L A N K ] POS4010 Remote Code POS4000 Installation and Operations Manual QRG-2
P O S 4 0 0 0 The following examples demonstrate how to perform some of the most common functions of the POS4000. For a complete list of commands, see Section 4.
P O S 4 0 0 0 [3] (password 3) [ENTER] [MENU UP/DOWN] until "Set System Time" appears [ENTER] [0][5][2][2][9][3][0][7][1][5] (MMDDYYHHMM) [ENTER] [2] (for Monday) [ENTER] SET PRICING Example to set full price pricing [CMD] [SET PRICES] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Set Regular Prices" appears [ENTER] [3][5][0] (set 1st function full price to $3.50) [ENTER] [4][7][5] (set 2nd function full price to $4.
P O S 4 0 0 0 [MENU UP/DOWN] until "Set Footer Message" appears [ENTER] [9][9] (to change all lines of message) [ENTER] [T][H][I][S][ ][I][S][ ][A][ ][T][E][S][T] [ENTER] ∗ (Repeat for each line) ∗ ∗ [ENTER] DEFINE POSTSCRIPT MESSAGE TEXT [CMD] [SET MESSAGES] [1] (password 1) [ENTER] [MENU UP/DOWN] until "Set Postscript Message 1" appears [ENTER] [9][9] (to change all lines of message) [ENTER] [T][H][I][S][ ][I][S][ ][A][ ][T][E][S][T] [ENTER] ∗ (Repeat for each line) ∗ ∗ [ENTER] ASSIGN POSTSCRIPT MESSAG
P O S 4 0 0 0 SYSTEM CONFIGURATION COMMANDS CHANGE A PASSWORD Example to change password 1 to "123" [CMD] [PASSWORDS] [3] (password 3) [ENTER] [MENU UP/DOWN] until "Change Password 1" appears [ENTER] [1][2][3] (new password) [ENTER] CHANGE CASHIER KEY NAME Example to change Option 1 to Wax [CMD] [OPT 1] (this is the cashier key to re-label) [1] (password 1) [ENTER] [MENU UP/DOWN] until "Change Wash Name" appears [ENTER] [W][A][X] [ENTER] CONFIGURING A GROUP WASH Example to Configure Group 3 to be Program
P O S 4 0 0 0 LIST OF COMMANDS The primary commands and the required passwords are shown below along with their secondary commands: Primary/Secondary Command System Configuration Set System Time Relay Latching Relay Stacking Configure a Group Set Code Age Warning Set Code Length Disable Cashier Key Set Serial Baud Rate Set Languages Set Program Relays External POS MENU-> Set POS Offset Define EXT.
P O S 4 0 0 0 Key Label Primary/Secondary Command Password Service Routines Service Print Configuration Link Test LED Test Print (codes) to display Display POS Diags Clear Audit Counts Clear Reports Clear Shift Counts Clear Manger Counts Clear Auditor Counts Set Messages Set Messages Change Header Msg. Change Postscript 1 Change Postscript 2 Change Postscript 3 Change Postscript 4 Change Postscript 5 Change Footer Msg. Change Coinbox Msg.
P O S 4 0 0 0 1 Overview of Remote Code POS4000 The POS4000 is a car wash access controller that provides both a merchandising tool and cash security. The system consists of a main console, which is typically located near the cashier, and the Wash Select II (WSII) entry system that is typically located at the entrance of the car wash. The Remote Code POS4000 is used when an electronic connection to the Wash Select II is not feasible.
P O S 4 0 0 0 • Fleet related functions (Account Info button) • Void code (Void Code button) • Code management functions (Memory button) • Check code (Check Code button) • Reprint Receipt • Code Length (Maximum Code Length) • Code Age (Enter # of Days Good) • Cash Upgrades • Ext POS Multi-use code setup • Number of Bays under Set # Bays/Consoles • Optioning - disabled only when using 6 digits codes 1.1.
P O S 4 0 0 0 • POS4000 ID: 1-4 o Master POS consoles must set to 1 Note: If you are using 6-digit codes, you may only use 3 Master consoles. o Secondary Consoles must be set to Units 2-4. o Remote consoles POS IDs must match the corresponding master console. • Code Age: number of days a code is good after purchase. 1 to 60 days, default 14 • Daily Limit: maximum number of codes can be issued per day: 10 to190, default 100.
P O S 4 0 0 0 1.4 Wash Select II POS System The Wash Select II may be configured to interface to a POS4000 in order to be activated by Codes sold at one or multiple POS4000 units. This is how a Wash Select II/POS is configured to operate. Any Wash Select II may also be upgraded in the field to interface to a POS4000 either by direct wires or via RF (Radio Frequency) interface.
P O S 4 0 0 0 • POS LINK is not set to POS4000 Link To enable the Remote Code function in the WSII: 1. Using the toggle switch at the top of the CPU board, place the Wash Select II in setup mode by moving the switch toward the back of the Wash Select II case. (The CPU board is located on the inside right wall of the Wash Select II case.) 2. Using the (3) key to scroll forward and the (1) key to scroll back, scroll through the main menu until the "Wash Interface" option is displayed.
P O S 4 0 0 0 • • Fleet Account codes which have less than 5 digits will require the * key to enter the code. Although the code still requires the 0 at the end during setup, the 0 no longer acts like the Enter key – you must press *. If you enter a fleet code less than 5 digits and do not press *, the screen eventually resets back to Please Enter Your Code – the code is not accepted. For codes longer than 5 digits, a 3 second pause will cause the code to be entered automatically 1.4.
P O S 4 0 0 0 2 Installation These instructions should be used as a guideline. If the wash manufacturer you purchased the system from provides more detailed wire and installation instructions then please use that information instead. 2.1 Pre-Installation Requirements Note: If your system comes with separate entry system installation instructions then follow them for the entry system and use the following references to POS4000 Console installation only.
P O S 4 0 0 0 2.2 Wiring Figure 1. POS4000 Connections The wall transformer plugs into a 3-prong earth grounded wall outlet, the connector at the end of the cord attaches to the mating connector on the back of the main console. This cord connects the power and Earth Ground connection to the Console. You may have POS consoles set up as Primary and Remote (hard wired together), or you may have totally separate/independent POS consoles (not wired together) issue codes to be validated at the WSIIs.
P O S 4 0 0 0 2.3 POS4000 Function Lines/Car Wash Features The function control lines used to start the specific car wash features purchased by the customer are identified as "function lines 1 - 8". The use of these lines is dependent on the specific software program in the POS4000 console. The uses of the function lines are given in the table on the following page by the type and number of program. To determine your POS4000 configuration, check the system configuration report Table 1.
P O S 4 0 0 0 2.4 Installing/Upgrading the EPROM Chip Warning: Depending upon the version of software that is currently in the console, this procedure may delete ALL configuration information, including all codes and accounting information. All setup configurations will be reset to factory defaults.
P O S 4 0 0 0 Figure 2. POS EPROM Location The EPROM chip has a small window on the top surface that may or may not be covered with an adhesive label. 9. Carefully remove the EPROM chip from the socket. Use a small flat head screw driver or an IC remover. Be careful to pry the chip from the socket and not the socket from the board.
P O S 4 0 0 0 Figure 3. EPROM and Socket 10. Carefully install the new EPROM into the socket. Make sure that the Dimple on the chip is facing the same direction as it was before (refer to previous drawing). Also, make sure that pins can be properly inserted into the sockets without bending. Component legs can be bent to fit sockets as follows: • Lay the chip on its side with the pins facing away from you. • Gently rock the chip away from you to bend the pins.
P O S 4 0 0 0 2.5 Keypad Layout Figure 4. POS4000 Keypad During various commands, you will be prompted to enter alphanumeric responses. To do this, you must use the alternate characters printed on the right hand side of the keys. These alternate key values automatically become active when the console requires alphanumeric data entry. Note that each alternate key has two characters printed on the top and bottom right hand side of the key.
P O S 4 0 0 0 • [SPACE] is used to add a blank space in the text. • [ENTER] is used to end the current line of text. • [CENTER] will center the text entered. Press once during the text entry of the line to center. • [RED] is used to print the text in red. Press once during the text entry of the line to print the entire line in red. [RED] is an upper function, therefore it may be necessary to press [SHIFT] prior to pressing this key.
P O S 4 0 0 0 3 Management Control (Command Reference) The management keys are used to access the various commands available. The management keys are typically white and are located on the top half of the console keypad. They are used for alpha-numeric entries as indicated by the large numeric characters located on the upper right half of the keys and letters located on the lower right half of the keys. They are also used to select commands as indicated by the text on the center of the keys.
P O S 4 0 0 0 3. After entering the correct password, you can scroll through the secondary menu list that follows: • Set System Time • Configure a Group • Set Code Age Warning • Set Code Length • Disable Cashier Key • Set Serial Baud Rate • Set Languages • Set Program Relays • Cash Upgrades MENU-> • • o Set BUYUP Mode o Set Coin/Bill Values o Set Dispense Value External POS MENU -> o Set POS Offset o Set EXT.
P O S 4 0 0 0 • Customer language - used for tickets and customer display • Number of Programs/options/groups • Type of program: Multi-pulse or single line per program • Relay Stacking status: Enabled/Disabled (see Note 1) • Interface Relay Type: Momentary/Latched • Type of Customer Buy up: None/Automatic/Selected/Forced • E-system configuration (Change and Wash displays) • Tax Rate • Tax Round Off: Enabled/Disabled (only if tax rate is non-zero) • Serial Baud Rate for EXT POS Device: 19
P O S 4 0 0 0 format MMDDYYHHMM (month, day, year, hour, minute). Two digits must be used for each entry (i.e.. 3 = 03) and all entries must be completed. Time is entered in military format (i.e.. 4:30PM is entered in the HHMM slot as 1630). After you enter the date and time, the console will prompt for the day of the week where Sunday = 1, Monday = 2 ... Saturday = 7. As of Version 7.00, the POS4000 is Year 2000 compliant. All printed dates are in 4-digit format.
P O S 4 0 0 0 Example to set Group 3 to Program 1 and options 1, 2 & 4: [CMD] [SYSTEM SETUP] [3] (password 3) [ENTER] [MENU UP/DOWN] until "Configure a Group" is displayed [ENTER] [3] (select group #3 to configure) [ENTER] [Prog 1] (select wash functions in group) [Opt 1] [Opt 2] [Opt 4] [ENTER] 3.1.3 Set Code Age Warning This command allows you to change the code age warning message printed on customer tickets.
P O S 4 0 0 0 system. Note that with a multiple-console configuration, when code length is changed on the master console, it is immediately downloaded to the remote consoles. To select this command scroll through the System Configuration secondary menu until "Set Code Length" is displayed and press the [ENTER] key. Once selected, the console prompts you to enter the maximum code length as 6 or 7. Press 6 or 7 as desired followed by the [ENTER] key.
P O S 4 0 0 0 [Prog 4] [Opt 3] [Opt 4] [Group 4] [ENTER] (disable program 4) (disable option 3) (disable option 4) (disable group 4) Example to re-enable all cashier keys: [CMD] [SYSTEM SETUP] [3] (password 3) [ENTER] [MENU UP/DOWN] until "Disable Cashier Key" is displayed [ENTER] [ENTER] (no cashier keys pressed) Note: Cashier keys that have been disabled MUST be re-enabled using the above steps.
P O S 4 0 0 0 Note: The factory default baud rate is dependent on what type of EXT POS interface is configured on default. Serial Baud default for POS1 & POS2 is 19200, serial baud for POS 0 (No EXT POS interface) and POS3 is 2400. 3.1.7 Set Languages This command allows you to change the language used on the main console display and/or the customer language (used on tickets and optional customer display at entrance of wash).
P O S 4 0 0 0 [3][2] [ENTER] 3.1.9 External POS MENU-> Note: This command is used to configure an OPTIONAL FEATURE of the POS4000. If this feature is not present in your system, you will not be able to execute these commands. This sub-menu is used to configure the external Point-of-Sale (POS) capabilities of your system. It contains the following sub-menu items: • Set POS Offset (direction and amount) • Set EXT.
P O S 4 0 0 0 3.1.9.2 Note: The default is for there to be no offset (i.e. 0 down). Note: The current EXT POS settings will print out with a mapping of the carwash type given vs. the carwash type requested. Define External POS Type This command is used to define what type of external Point-of-Sale equipment is present and connected to the POS4000. To select this command, scroll through the External POS sub-menu until "Define EXT. POS Type" appears and then press [ENTER].
P O S 4 0 0 0 [ENTER] [MENU UP/DOWN] until "Set POS MAX WASHES" appears [ENTER] [3][ENTER] to select maximum of 3 wash types to be given Note: 3.1.9.4 The current EXT POS settings will print out with a mapping of the carwash type given vs. the carwash type requested. Set Send Code Age This command is used to enable the POS1 or POS2 protocol to include the response code for code age and wash status.
P O S 4 0 0 0 Wash 1 (program 1): Basic $4.00 Wash 2 (program 2): Deluxe $5.00 Wash 3 (program 3): Supreme $6.00 Register is configured to the opposite: Wash 1 : Supreme $6.00 Wash 2 : Deluxe $5.00 Wash 3 : Basic $4.00 To make the system function properly you must configure POS MAX washes (See Section 3.1.9) to a value of 3 (3 washes). Set Reverse order to 1 (enabled). After changing these values the current EXT POS settings will print out with a mapping of the Carwash type given vs.
P O S 4 0 0 0 Wash 1-4: Discounted washes 1-4 sold at pumps and in C-store Wash 5-8: Full price washes 1-4 sold in C-store only Wash 9-12: Free (rewash) washes 1-4 sold in C-store only Example configuration process: Set prices in POS4000 for washes 1-4 (don’t forget Discount levels) Enable reverse ordering if required Set POS MAX Washes value to 4 [CMD] [2-System Setup] [3] [ENTER] [Menu up] [Menu up] [Enter] [ 1 ][Enter] [ 1 ][Enter] [ 1 ][Enter] [ 1 ][Enter] [ 0 ][Enter] [ 0 ][Enter] [ 0 ][Enter] [ 0 ][E
P O S 4 0 0 0 3.1.10.1 Set Unit Number This command is used to set the unit number of the POS4000. To select this command, scroll through the Multiple Unit sub-menu until "Set Unit Number" appears and then press [ENTER]. Example to set the unit number of a POS4000 as 3: [CMD] [SYSTEM SETUP] [3] (password 3) [MENU UP/DOWN] until "Multiple Unit MENU->" appears [ENTER] [MENU UP/DOWN] until "Set Unit Number" appears [ENTER] [3] [ENTER] Note: 3.1.10.2 The default unit number is 1.
P O S 4 0 0 0 Note: Do not include the controller POS4000 when counting the number of Remote POS4000s. To select this command, scroll through the Multiple Unit sub-menu until "Set # Bays/Consoles" appears and then press [ENTER].
P O S 4 0 0 0 Note: 3.1.11 Do not attempt to perform any activity at any of the consoles while downloading is in progress. Relay Latching This command is used to set the relay latching to Momentary Outputs (default), or Latched outputs. When relay latching is disabled (momentary outputs), the relays will pulse on for 1 second then all turn off once the customer enters a code or the appropriate amount of cash. The relays will then pulse on again if the customer upgrades the wash.
P O S 4 0 0 0 o Codes used o Backup codes used - For these codes to be used, the interface board must have been placed in the backup mode (see Section 7).
P O S 4 0 0 0 • REGISTER SUMMARY - details the following items: Register Sales: total value of all codes generated o Note: • The register sales counts do not include any entry system sales.
P O S 4 0 0 0 NOTES: Entries above the dashed line represent code sales and usage. In systems that allow the customer to purchase a wash with cash or buy up from a code, the code usage counts cannot be used to determine how many of each type of wash were activated. This level of detail is given by the entries below the dashed line. The lowest priced wash (PROGRAM 1) cannot be activated as a Code + Cash wash. Any entry that has a count of 0 for both shift levels will not appear in the report (i.e.
P O S 4 0 0 0 3.3.1 Set Regular or Discount Prices Once a price level has been selected (regular, discount 1 or discount 2), the pricing of all features at that price level can be set. The label and current price of feature 1 will be displayed. At this point, you should type in the new price and press [ENTER], the price will be updated and the next feature label and current price will be displayed. Continue this for each feature.
P O S 4 0 0 0 Example to print pricing report: [CMD] [SET PRICES] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Print Pricing Report" appears [ENTER] 3.3.3 Set Tax Rate This command allows you to set the tax rate used when tickets are generated. To select this command, scroll through the system configuration secondary menu until "Set Tax Rate" is displayed and press the [ENTER] key. Once selected you will be prompted Enter Tax Rate as 00.0%. Type in the tax rate followed by the [ENTER] key.
P O S 4 0 0 0 • Print Configuration • Link Test • LED Test • Print Last 10 customer transactions • Set print to Display (non-printer mode) To execute one of the secondary commands, scroll through the secondary menu until the command of interest is displayed, and then press the [ENTER] key. Note: Password 4 cannot be changed. It is always 62747. This is the only command that password 4 is used for.
P O S 4 0 0 0 [2] [ENTER] 3.4.3 LED Test The "LED Test" command is used to test the Light Emitting Diodes (LED) located on the main console below the POWER LED. To execute this command, press [CMD][SERVICE], provide password 4, and then select "LED Test" from the secondary menu. At this point, you select from the following menu: • Turn All LEDs Off • Turn Wash-In-Use On • Turn Out-Of-Serv.
P O S 4 0 0 0 [CMD] [SERVICE] [6][2][7][4][7] (password 4) (Example to set non-printer mode cont.) [MENU UP/DOWN] until "Set print to Display" is displayed [ENTER] [1] [ENTER] to enable printing customer codes to display 3.4.5 Display POS Diags This command is used in troubleshooting the connection to the external POS device. Enabling it will cause the POS4000 display to show diagnostic messages that may be useful to technicians or the Engineering division of Unitec.
P O S 4 0 0 0 To select the Set Messages command, press the [CMD] key followed by the [SET MSGS] key. The console will prompt you to enter password 1. Once the correct password in entered, you can scroll through the secondary menu that follows: • Change Header Msg. • Change Postscript 1 • Change Postscript 2 • Change Postscript 3 • Change Postscript 4 • Change Postscript 5 • Change Footer Msg. • Change Coinbox Msg.
P O S 4 0 0 0 (Example to change header message text cont.) [MENU UP/DOWN] until "Change Header Msg." appears [ENTER] [9][9] (to change all lines of message) [ENTER] [T][H][I][S][ ][I][S][ ][A][ ][T][E][S][T] [ENTER] * (repeat for each line) * [ENTER] 3.6.2 Change Postscript 1-5 Up to 5 postscript messages can be defined. Each postscript message can be up to 5 lines long with each line containing up to 40 regular sized black or red characters (20 if bold characters are used).
P O S 4 0 0 0 The process for changing the Footer message is identical to that used to change the Header message. Example to change footer message: [CMD] [SET MESSAGES] [1] (password 1) [ENTER] [MENU UP/DOWN] until "Change Footer Msg." appears [ENTER] (Example to change footer message cont.) [9][9] (to change all lines of message) [ENTER] [T][H][I][S][ ][I][S][ ][A][ ][T][E][S][T] [ENTER] * (repeat for each line) * [ENTER] 3.6.
P O S 4 0 0 0 Note: Password 4 cannot be changed. It is intended to be used by service personnel. Password 4 only allows access to the Service Routines command. 3.7.1 Change a Specific Password To change a password, scroll through the secondary menu until the password of interest is displayed, and press the [ENTER] key. At that point, you will be prompted to enter a new password. Enter a numeric password between 0 and 4,294,967,295 and then press the [ENTER] key.
P O S 4 0 0 0 • Set Dis 1 Postscript • Set Dis 1 Postscript • Set Postscript All $ To execute one of the secondary commands, scroll through the secondary menu until the command of interest is displayed, and then press the [ENTER] key. 3.8.1 Change Feature Name To change the name (or label) of a feature, scroll through the Setup secondary menu until "Change Wash Name" is displayed. Then press the [ENTER] key.
P O S 4 0 0 0 merchandise or on a higher priced wash. Full priced washes could have a postscript message that indicates that a discount is available if gas, merchandise or other services are purchased. If a ticket contains more than 1 feature with the same postscript message assigned to it, the postscript message will only be printed once.
P O S 4 0 0 0 4 Cashier Operations The "cashier" keys are the 12 keys (usually yellow) on the bottom half of the keyboard. The main console has been designed so that the majority of cashier operations will be performed using the cashier keys. Each cashier key corresponds to a single feature. A feature may be a wash program, option or group. The number of each type of feature present and their location on the keypad depends upon the software installed in the POS4000 and cannot be changed by the user.
P O S 4 0 0 0 Example: Full price P1 & O1 [Prog 1] [Opt 1] [ENTER] Example: Full price-P2 & discount 1-O1 [Prog 2] [DISC 1][Opt 1] [ENTER] Example: Discount 2-P2 & discount 2-O1 & discount 2-O2 [DISC 2][Prog 2] [DISC 2][Opt 1] [DISC 2][opt 2] [ENTER] 4.2 Issuing Multiple Customer Tickets Multiple identical carwash tickets (each with a unique access code) can be generated using a limited number of keypad entries.
P O S 4 0 0 0 5 Customer Access A customer receives a car wash by entering his unique access code at the customer interface located at the entrance of the car wash. The customer interface includes a metal numeric keypad, coin and bill acceptor interfaces (coin/bill activation and change making is optional) and customer display. To receive a wash, the customer enters his unique car wash code on the numeric keypad. The "0" that is the last character of every code is used as an enter key.
P O S 4 0 0 0 [ T H I S Document Number: Document Title: P A G E I N T E N T I O N A L L Y L E F T B L A N K ] POS4010 Remote Code POS4000 Installation and Operations Manual 48
P O S 4 0 0 0 6 Printer Instructions The following section provides information on the printers that come with the POS4000. There are two different models, but both are made by Citizen. If additional information is needed, consult the complete manual that came with the printer. 6.1 Instructions for Citizen Model CD-S500 Refer to the Citizen CD-S500 operations manual, page 36 for more information on configuring the printer. Table 2.
P O S 4 0 0 0 [ T H I S Document Number: Document Title: P A G E I N T E N T I O N A L L Y L E F T B L A N K ] POS4010 Remote Code POS4000 Installation and Operations Manual 50
P O S 4 0 0 0 7 Backup Operations The POS4000 interface board has a backup mode of operation that provides the ability to use up to 5 different customer codes that provide repeated access to up to 4 different wash types. Backup mode should be used in the event that a POS4000 main console failure prevents use of the normal codes generated and stored by the main console. To activate backup mode, DIP switch 4 should be moved to the ON position.
P O S 4 0 0 0 7.1 Programming the Change-Codes Password The default value for the change-codes password is 23123450. If you want to change this password, you do so by entering the change-password password, which is 15627470. After the change-password password has been entered, the interface board will wait for a new changecodes password to be entered. The change-codes password must end in a 0 may not contain a 0 anywhere else in the password and must be 8 or fewer digits long (including the 0).
P O S 4 0 0 0 7.3 Programming the Output Relays It is possible for each of the 5 backup customer codes to activate a different relay (or set of relays). After the change-relays password has been entered, the interface will beep once and wait for you to define which relay(s) should be activated when the first backup customer code is entered (see table on the next page).
P O S 4 0 0 0 [ T H I S P A G E I N T E N T I O N A L L Y L E F T B L A N K ] 8 Troubleshooting The following information is for technical service personnel, Unitec does not recommend end users repair their own equipment. However the following information may be useful in helping the end user to get his or her system up and running without requiring a service call from the local equipment distributor. 8.1 Printer Doesn't Print Check the following functions: 1. Make sure the printer power light is ON.
P O S 4 0 0 0 8.3 Customer Buzzer Failure If the buzzer on the interface board does not beep when customer keys are depressed first check the keypad by entering a code such as "123450". Verify your entry on the POS4000 main console display. If no customer code is shown it is probably a keypad problem, therefore perform the customer keypad service tests. If the code entered appears on the console display, the customer buzzer is bad and you should replace the interface board. 8.
P O S 4 0 0 0 8.5 "Enter Wash" Signal Does Not Work The "Enter Wash" feature produces a relay contact closure when any wash program is activated (either by a valid customer code or cash). This relay stays on until the wash "In-Use" signal turns on for that customer. In many circumstances, the "Enter Wash" signal for customer lights is generated by the car wash equipment. If the carwash equipment generates the "Enter Wash" control signal, check the carwash equipment.
P O S 4 0 0 0 8.10 Main Console Is "DEAD" Main console is plugged in but does not respond to main console keys or customer codes. If the main console power light is out check fuse in main console and if blown, replace. If the "power on" light is still out check the voltage from the wall transformer. The transformer supplies between 12 to 24VAC or DC depending on the transformer module. If the transformer is dead, replace it.
P O S 4 0 0 0 Appendix A. Interfacing to an External Point-of-Sale The POS4000 has the ability to communicate with External Point-of-Sale (EXTPOS) equipment. This standard feature for Version 2 POS4000s allows: 1) customers to purchase carwash codes at fuel pumps that have "pay at the pump" capabilities, and 2) cashiers to sell carwash codes via the cash register. If this feature is not present and you want to acquire it, you should contact your carwash sales representative to order a software upgrade.
P O S 4 0 0 0 POS Max Washes: This is the maximum wash number that the Unitec Carwash POS Unit will respond to a code request. All requests above this value will be acted upon as if the POS Max Washes Value were subtracted from the Original request.
P O S 4 0 0 0 • • • • • • Gasboy Panasonic Softsense Suntronics Tokiem Verifone External POS Type External POS Manufacturer Serial Interface Site Controller or Register Default BAUD Rate 0 none none none 1 Wayne Dresser POS1 19200* 2 Gilbarco POS2 19200* 3 Panasonic 9600 Suntronic (see note) 2400 (see note) Verifone (Ruby) 9600 Allied 9600* Softsense Uni-CAM 2400 Tokiem (POS 3) 2400 Management Solutions, Inc.
P O S 4 0 0 0 Note: When using the Suntronic model SM-960, you MUST set the maximum code length as 5 (see section 6.2.4). The SM-2000 allows you to use 5 or 6 digit codes. As communication occurs between the POS4000 main console and an external POS system, the second line of the POS4000 main console display will show the most recently processed message. If any communication errors occur, error messages will be displayed.
P O S 4 0 0 0 Troubleshooting Guide Symptom: Wash 1 at the pump is configured to be the most expensive wash and gives a code for the cheapest wash. Cause: EXT POS is configured for the reverse order as configured in the POS4000. Solution: Set Reverse order configuration and POS Max Washes (See Sections 3.1.9.5 and 3.1.9.3) Symptom: Receipt at pump or register is showing that code is good for that day only.
P O S 4 0 0 0 Cause: You may have a version of the console that has 6.1 hardware and requires an adapter for the Cab You may also have a Hardware or Cable problem. Solution: Verify if the main board hardware is Version 6.1 or not. If so acquire an SA1606 adapter from Unitec. To diagnose a Hardware problem, Unitec Provides a Windows based software package for Wash manufacturers and Distributors to test the Communications port when connected to a PC laptop computer.
P O S 4 0 0 0 Appendix B. Multiple Unit Configuration Note: The terms unit number and address are interchangeable. The POS4000 system is capable of controlling multiple customer interfaces (carwashes or bays) and multiple points-of-sale (POS4000 consoles). This is a Standard feature for Version 2 units. If this feature is not present and you want to acquire it, you should contact your carwash sales representative to order a software upgrade.
P O S 4 0 0 0 In addition to controlling the communication network, the network controller generates all customer codes (including ones printed at remote consoles) and maintains the database of valid and used codes. Only accounting information from the Controller console is valid. Any accounting information, or code database information on the remote console is invalid. NOTES: 1.
P O S 4 0 0 0 Recommended procedure for configuration of consoles and bays: 1. Determine the addresses to configure any remote bays or consoles. 2. Power on the main console with the Green communications plug disconnected. 3. Configure the main console as unit 1. 4. Configure the main console as Controller. 5. Configure the Number of Bays and Consoles for the main controller. 6. Leave main console unplugged from the communications cable. Turn off power. 7.
P O S 4 0 0 0 Appendix C. Reconciliation of Sales When Connected to an EXTPOS Device EXT POS device: (External Point of Sale device) is defined as the computer system connecting to the EXT POS connection of the Carwash POS device (POS4000). This EXT POS device may be a Site controller (system controlling pumps) or Register. By connecting your carwash Point of Sale device (POS4000) to an external POS device, you can significantly increase your car wash sales via Pump sales.
P O S 4 0 0 0 Net Console = Console Sales - Sales Refunds Entry System Summary: This summary gives a report on the amount of cash entered directly into the entry system at the carwash. This report will only appear if there is cash acceptance at the coin box. Correct method of calculating sales: Add the following numbers to derive the total sales: Correct Ext.
P O S 4 0 0 0 Appendix D. Application Notes for Using Default Discounts Function The following application note covers the use of the Default Discounts function for the purpose of correctly accounting for carwashes from within the POS4000 system.
P O S 4 0 0 0 If a customer is given a refund for a code, a code void must always be done at the POS4000 even if the sale was voided in the Wayne + POS4000 pricing report should look as follows: Feature * Express Wash Deluxe Wash Super Wash Works Wash Program 5 Program 6 Program 7 Program 8 Full 5.00 6.00 7.00 0.00 0.00 0.00 0.00 0.00 Price Level Disc1 Disc2 3.00 0.00 4.00 0.00 5.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 *Your wash names may differ.
P O S 4 0 0 0 Appendix E. Application Notes for Using the Reverse Order Function Purpose: To program a POS4000 system where the Register/Pumps are to be programmed with wash 1 as the most expensive. Requirements: POS4000 must be loaded with Software version 7.10 or higher. POS4000 system must be set up with wash 1 as the least expensive in order to allow proper cash purchases at the entry system under all circumstances.
P O S 4 0 0 0 After the last change is made, a printout should follow that looks like this. (Note if using groups Feature returned will be G1, G2 etc).
