POS4000/V2 Operations Manual SOFTWARE VERSION POS4000 8.20 Unitec www.StartwithUnitec.
POS4000 POS4000/V2OPERATIONS MANUAL SOFTWARE VERSION 8.20 This document provides comprehensive operational procedures for the POS4000 Carwash Marketing System. In this manual, we will discuss the installation and operations of the POS4000, along with cashier and management operations. If further assistance is needed, please contact the distributor from which the product was purchased.
POS4000 PREFACE Standard features for the POS4000 Version 2: • Interface to external Point-of-Sale (POS) equipment (i.e. Pumps & Registers). • Ability to support multiple customer interfaces (carwashes) and/or multiple POS4000 units at a single site. Throughout this manual sample executions of the commands are given. In these examples, [ ] is used to indicate that a key is depressed. For example, [CMD] would indicate that the "Command" key should be pressed.
POS4000
POS4000 Table of Contents 1. 2. QUICK START UP OF A NEW SYSTEM.............................................................................. 1 QUICK REFERENCE............................................................................................................ 6 2.1 2.2 2.3 2.4 3. 4. OVERVIEW ......................................................................................................................... 12 CASHIER OPERATIONS.................................................................
POS4000 6.5 Service Routines........................................................................................................................ 63 6.5.1 System Configuration Report ............................................................................................ 64 6.5.2 Link Test............................................................................................................................ 65 6.5.3 LED Test .......................................................................
POS4000 9.12 10. 10.1 10.2 10.3 10.4 10.5 10.6 Main Console Is "DEAD".......................................................................................................... 102 Printer Instructions......................................................................................................... 102 Setting and Removing the Printer Cover ................................................................................. 102 Ribbon and Cassette Installation ........................................
POS4000 Document Number: POS4003 Document Title: POS4000/V2 Operations Manual iv
POS4000 1 QUICK START UP OF A NEW SYSTEM The following is a list of steps that would typically be performed on a new POS4000 prior to use. • SET DATE AND TIME (see section 6.2.1) Example to set time to Monday 04:30PM on 05/06/93: [CMD] [SYSTEM SETUP] [3] (password 3) [ENTER] [MENU UP/DOWN] until "Set System Time" is displayed [ENTER] [0][5][0][6][9][3][1][6][3][0] [ENTER] [2] (Monday) [ENTER] • NAME WASH FEATURES (see section 6.13.
POS4000 • CONFIGURE GROUPS (see section 6.2.2) Not used in all configurations Example to set Group 3 to Program 1 and options 1, 2 & 4: [CMD] [SYSTEM SETUP] [3] (password 3) [ENTER] [MENU UP/DOWN] until "Configure a Group" is displayed [ENTER] [3] (select group #3 to configure) [ENTER] [Prog 1] (select wash functions in group) (Configure Groups Cont.) [Opt 1] [Opt 2] [Opt 4] [ENTER] • SET PRICING (see section 6.
POS4000 • DISABLE UNUSED CASHIER KEYS (see section 6.2.
POS4000 • DEFINE HEADER MESSAGE (see section 6.7.1) Example to change header message text: [CMD] [SET MESSAGES] [1] (password 1) [ENTER] [MENU UP/DOWN] until "Change Header Msg." appears [ENTER] [9][9] (to change all lines of message) [ENTER] [T][H][I][S][ ][I][S][ ][A][ ][T][E][S][T] (Define Header Message Cont.) [ENTER] ∗ (repeat for each line) * ∗ [ENTER] • DEFINE POSTSCRIPT MESSAGES (see section 6.7.
POS4000 • ASSIGN POSTSCRIPT MESSAGES (see section 6.13.2) Example to assign postscript message 3 to Opt 2 at all price levels: [CMD] [Opt 2] (cashier key) [1] (password 1) [ENTER] [MENU UP/DOWN] until "Set Postscript All $" appears [ENTER] [3] (select postscript message 3) [ENTER] • SET UP A FLEET ACCOUNT (see section 6.
POS4000 2 QUICK REFERENCE The following examples demonstrate how to perform some of the most common functions of the POS4000. Note: For a complete command reference, see section 6. 2.
POS4000 • PRINT ACCOUNTING REPORT: (but do not clear counts) [CMD] [PRINT REPORT] [MENU UP/DOWN] (Scroll to Report Desired) [ENTER] (report prints) • PRINT ACCOUNTING REPORT AND CLEAR COUNTERS: [CMD] [CLEAR REPORTS] (clear counters) [MENU UP/DOWN] (Scroll to Report Desired) [ENTER] [1],[2] or [5] (passwords 1, 2 or 5 respectively) [ENTER] 2.
POS4000 • SET PRICING Example to set full price pricing [CMD] [SET PRICES] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Set Regular Prices" appears [ENTER] [3][5][0] (set 1st function full price to $3.50) [ENTER] [4][7][5] (set 2nd function full price to $4.
POS4000 • CHANGE FOOTER MESSAGE TEXT [CMD] [SET MESSAGES] [1] (password 1) [ENTER] [MENU UP/DOWN] until "Set Footer Message" appears [ENTER] [9][9] (to change all lines of message) [ENTER] [T][H][I][S][ ][I][S][ ][A][ ][T][E][S][T] [ENTER] ∗ (Repeat for each line) ∗ ∗ [ENTER] • DEFINE POSTSCRIPT MESSAGE TEXT [CMD] [SET MESSAGES] [1] (password 1) [ENTER] [MENU UP/DOWN] until "Set Postscript Message 1" appears [ENTER] [9][9] (to change all lines of message) [ENTER] [T][H][I][S][ ][I][S][ ][A][ ][T][E][S][T
POS4000 • ASSIGN POSTSCRIPT MESSAGES TO WASH FUNCTIONS Example to assign postscript message 3 to print on tickets that contain Opt 2 at any price level [CMD] [Opt 2] [1] (password 1) [ENTER] [MENU UP/DOWN] until "Set Postscript # All $" appears [ENTER] [3] (select postscript message 3) [ENTER] 2.
POS4000 • CONFIGURING A GROUP WASH Example to Configure Group 3 to be Program 1 and Options 1 & 4 [CMD] [SYSTEM SETUP] [3] (password 3) [ENTER] [MENU UP/DOWN] until "Configure a Group" appears [ENTER] [3] (management keypad, select group #3 to configure) [ENTER] [Prog 1] (select wash functions in group) [Opt 1] [Opt 4] [ENTER] 2.
POS4000 [ACCOUNT INFO] [2] (password 2) [ENTER] [MENU UP/DOWN] until "List an Account" appears [ENTER] [1][2][3][4][5] (enter account number) [ENTER] • DELETE A FLEET ACCOUNT Example to delete account 1234560 [CMD] [ACCOUNT INFO] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Delete an Account" appears [ENTER] [1][2][3][4][5][6] (account to delete) [ENTER] • MODIFY A FLEET ACCOUNT Example to reset # washes to 30 for account 123456 [CMD] [ACCOUNT INFO] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Reset
POS4000 The main console allows cashiers and managers to generate customer access codes, generate management reports and configure access control. These various functions are selected by using the keys on the main console.
POS4000 A unique carwash grouping feature allows the operator to merchandise individual carwash functions as well as merchandising carwash packages with special pricing. A carwash group is user definable and sold using a single key on the cashier keypad. For example, a WORKS carwash could be merchandised to include a deluxe wash with all options. This package would have a separate 3 tier pricing structure and separate accountability.
POS4000 entry section found in appendix II. 4.1 Issuing A Customer Ticket The cashier keys allow you to select various types of wash programs, options or groups. Any of these wash programs, options or groups can be provided at full, discount 1, or discount 2 prices. The number of programs and options available is dependent on the specific carwash equipment. To issue one full price customer code, simply press the wash program key and desired option keys followed by the [ENTER] key.
POS4000 Current day and time Customer instructions Unique customer access code Code age warning Specific postscript customer messages Footer Message Discounted features will be printed as a full price item first followed by the amount of discount in red to emphasize to the customer that a discount has been given. In the event of an erroneous selection, the current features can be canceled by pressing the [CLEAR] key.
POS4000 4.2 Issuing Multiple Customer Tickets Multiple identical carwash tickets (each with a unique access code) can be generated using a limited number of keypad entries. To generate these tickets, simply enter the number of tickets (10 or less) to be printed using the numbers on the management keys (upper keys on keypad), then continue to issue the carwash ticket desired. When the carwash ticket is issued, multiple tickets will be printed.
POS4000 4.4 Checking a Customer Code The status of a customer code can be verified with the [CHECK CODE] command. To access this command, press the [CMD] key followed by the [CHECK CODE] key. The console will prompt you to enter the code to be checked. Type the code to check followed by the [ENTER] key. The console will print the status of the code as either valid, used, previously canceled or not in memory. If the code is valid, the date/time it was issued and the features associated with it are printed.
POS4000 4.5 Voiding a Customer Code Carwash codes can be voided prior to use. Once a code has been voided, it will not activate the carwash. To void a code, press the [CMD] key followed by the [VOID CODE] key. The console will prompt for password 1, followed by the code number to be voided. If the code is valid, several things will occur: • • • • The code is removed from the valid code memory. A void code ticket will be printed.
POS4000 When the code is completely entered and it is determined that the code is not an account number, that code is shown on the main console display in the lower right corner. If the code is valid, the wash type is simultaneously issued and shown on the lower line of the main console display. The issued wash types are identified on the display as P1, P2..., G1, G2... and O1, O2... for program 1, program 2 ..., group 1, group 2 ..., option 1, option 2 ... respectively.
POS4000 Note: Buy up mode not configurable for Hamilton Autotec systems. If a customer deposits more money than is required, the extra money is escrowed for additional purchases by that customer until they enter the wash. If escrowed money remains when the customer enters the wash, an overpayment statement is printed at the main console.
POS4000 WASH TYPE FULL PRICE Program 1 $2.50 Program 2 $3.50 Program 3 $4.00 Program 4 $4.50 Option 1 $1.00 Option 2 $1.00 Option 3 $0.75 Assume that a customer purchases a program 2 wash (either full priced or at a discount) from the cashier and receives a ticket with a valid code. The customer then drives to the carwash entrance and enters that code. At this point, the customer can enter the wash to receive program 2 or deposit $1.00 to upgrade to program 3 or deposit $1.50 to receive program 4.
POS4000 If the customer purchases a group type ticket from the cashier, the buy up sequence will proceed through all group type washes as follows: Group 1, Group 2, ... Group N. If the price of a wash program is less than the price of a lower numbered program, it will not be included in the buy up process. For example, assume the following price structure: Program 1 $3.00 Program 2 $2.00 Program 3 $4.00 A cash only customer would have to deposit $3.00 to purchase program 1, and then add another $1.
POS4000 IMPORTANT: POS4000 features that are not available on your particular carwash equipment should be disabled (see section 6.2.5) in order for the coin box upgrades to be sold correctly. 5.1.2 BUYUP: Audit-Selected-Options This type of buy up may not be available with your equipment. If this item does not appear on the display while executing the SYSTEM SETUP - Set Buy up Mode command then it is NOT available with your system.
POS4000 5.2 Customer Stacking Note: This feature is not supported by all configurations. If Customer Stacking is supported it will appear on your system configuration report as “Customer Stacking: Enabled” If Customer Stacking is not supported it may appear on your system configuration report as “Wash in use Lockout: Enabled” Customer stacking allows a second customer to be processed at the entrance of the carwash while the previous customer is in the carwash.
POS4000 allows you to scroll through the primary menu list (by pressing the [MENU UP] or [MENU DOWN] key) and then select the command of interest by pressing the [ENTER] key. The second method allows you to directly access a particular primary menu command by simply pressing the [CMD] key followed by the desired command function key (as identified by the text on the management keys).
POS4000 The password structure is intended to provide various levels of access to the configuration of the POS4000 and the information that it maintains. Refer to appendix I for a summary of all commands and the access provided by each password. Note: As you make numeric or character entries, the number/character is displayed. If a mistake is made during numeric entry, it can be corrected prior to depressing the [ENTER] key by depressing the [CLEAR] key and reentering the number.
POS4000 combined WSII/POS4000 systems only), you will see the following secondary menu instead: Add Account Edit Account Add to an Account Delete Account Print Account Print All Accounts Print Trans History Delete All Empty Erase All Accounts To execute one of the secondary commands, scroll through the secondary menu until the command of interest is displayed, and then press the [ENTER] key.
POS4000 6.1.1 Print Current Information of All Accounts To print information on all existing accounts, scroll through the fleet account secondary menu until "Print All Accounts" is displayed then press the [ENTER] key.
POS4000 Next you will be prompted for the Maximum number Washes. This is the total number of times this code can be used. For example, if you type 100 followed by the [ENTER] key, the code will be good for 100 washes. Next you will be prompted to input the Price Per Wash. This price is the amount that the customer will owe for each use of the code. If the customer is paying for the washes at the time the account is established, the price would be set at 0. The price is entered in cents. For example, a $2.
POS4000 Note: It is recommended that account codes be at least 6 digits to minimize the possibility of someone "jackpotting" an account. Example to create a fleet account with code 1234560 valid for Program 1 + Option 1 + Option 3: [CMD] [ACCOUNT INFO] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Add an Account" is displayed [ENTER] [A][B][C][ ][T][A][X][I][S] [ENTER] [1][2][3][4][5][6] (account code, 0 is optional) [ENTER] [4][5] (the code is valid 45 times) [ENTER] [3][5][0] ($3.
POS4000 [MENU UP/DOWN] until "Delete an Account" is displayed [ENTER] [1][2][3][4][5][6] (account to delete, 0 is optional) [ENTER] 6.1.4 Print Information on a Specific Account To print account information on a single account scroll through the fleet accounts secondary menu until "Print 1 Account" is displayed then press the [ENTER] key. Once this is selected, you will be prompted for a fleet account code. If a valid fleet account code is entered, the information for that account will be printed.
POS4000 Note: This function clears the previous number of remaining uses of an account. As such, you must account for the unused value of this account when you reset the number of uses. Example to change number of washes to 30 for account 1234560: [CMD] [ACCOUNT INFO] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Reset # of Washes" is displayed [ENTER] (Example Cont.) [1][2][3][4][5][6] (account code 123456) [ENTER] [3][0] (make account good for 30 washes) [ENTER] 6.1.
POS4000 6.2 System Configuration This command allows you to configure many aspects of the console operation to your specification. To select this command press the [CMD] key followed by the [SYS SETUP] key. You will be prompted to enter password 3.
POS4000 6.2.1 Set System Time and Date To set the system date and time scroll through the System Configuration main menu until "Set System Time" appears. Once selected, the console will prompt for the date and time in the format MMDDYYHHMM (month, day, year, hour, minute). Two digits must be used for each entry (i.e.. 3 = 03) and all entries must be completed. Time is entered in military format (i.e.. 4:30PM is entered in the HHMM slot as 1630).
POS4000 6.2.2 Configuring a Group If "Groups" are available on the cashier keys, this command can be used to configure the groups. A group is a car wash package that includes exactly one of the car wash programs and any combination of options. For example, a "Works" group might include the deluxe wash program and all options available on the car wash. This "group" or package would then be available using a single key on the cashier keypad and would have its own pricing structure and accounting information.
POS4000 (Example Group 3 to Program 1 Cont.) [Prog 1] (select wash functions in group) [Opt 1] [Opt 2] [Opt 4] [ENTER] 6.2.3 Set Code Age Warning This command allows you to change the code age warning message printed on customer tickets. Unitec recommends that this be left at the factory default setting of ‘0’ which will cause no code age warning to be printed on the ticket. The code age value may also be used by the Convenience Store POS System and Pump for printing code age warnings on customer receipts.
POS4000 6.2.4 Set Code Length This command allows you to change the maximum number of digits used in codes. Larger customer codes reduce the probability of a jackpotting of the system by guessing random numbers. For example, if the valid codes database is filled with 5,000 carwash codes and the code length is set to 6 (maximum code is 999990) a 10% probability of jackpotting exists, or 10 random codes would have to be tried on average to jackpot the system.
POS4000 Important: Setting the code length to 5 digits will result in reducing the number of valid codes stored in memory from 5000 to 3000. This is necessary since there is a limited number of 5 digit codes. If there are already more than 3000 codes in memory, you must delete enough old codes to reduce the number in memory to fewer than 3000 (see section 6.10.5) or delete all valid codes. 6.2.5 Disable Cashier Keys This command allows you to disable specific cashier keys.
POS4000 [ENTER] Example to re-enable all cashier keys: [CMD] [SYSTEM SETUP] [3] (password 3) [ENTER] [MENU UP/DOWN] until "Disable Cashier Key" is displayed [ENTER] [ENTER] (no cashier keys pressed) Note: Cashier keys that have been disabled can not be setup as described in section 6.13. Note: All programs and options not available on your particular carwash and all group packages not programmed and used by you must be disabled if the buy up option is enabled. 6.2.
POS4000 For example, you can set the baud rate to 9600 as follows: [CMD] [SYSTEM SETUP] [MENU UP/DOWN] until "Set Baud Rate" appears [ENTER] [9][6][0][0] [ENTER] Note: The new Baud Rate will not take effect until a power reset of the console occurs. To do this, simply turn the ON/OFF switch in the OFF position for a moment and then return it to the ON position. Note: The factory default baud rate is dependent on what type of EXT POS interface is configured on default.
POS4000 [3] (password 3) [MENU UP/DOWN] until "Set Languages" appears [ENTER] [0] for English [ENTER] [2] for German [ENTER] 6.2.8 Set Program Relays This command is only available on systems configured for a specific manufacturer. If a section titled "OUTPUT Logic Block" does not appear on your SYSTEM CONFIGURATION report then this option is not available on your system.
POS4000 6.2.9 Cash Upgrades MENU -> This sub-menu is used to configure the cash upgrade or buy up capabilities of your system. It contains three sub-menu items: Set BUYUP Mode Set Coin/Bill Values Set Dispense Value Set Dispense Mode (E-systems 4000 only) To execute one of the sub-menu commands, first select "Cash Upgrades MENU>" from the SYSTEM SETUP menu. Next, scroll through the sub-menu until the command of interest is displayed and then press the [ENTER] key. 6.2.9.
POS4000 Note: The default buy up mode depends upon the carwash your POS4000 is configured to operate with. 6.2.9.2 Set Coin/Bill Values This command is used to set the value of the coin and bill pulses that are connected to the interface board at the entrance of the carwash. To select this command scroll through the Cash Upgrades sub-menu until "Set Coin/Bill Values" appears and then press [ENTER]. Example to set coins as $0.50 and bills as $5.
POS4000 6.2.9.3 Set Dispense Value This command is used to set the value of coins that are dispensed as change by the AUTOTEC or the E-Systems 4000 at the entrance of the carwash. Unless your POS4000 main console is used with the Hamilton AutoTec or the Unitec E4000, this command will have NO effect upon the operation of your system. To select this command scroll through the Cash Upgrades sub-menu until "Set Dispense Value" appears and then press [ENTER].
POS4000 2 6.2.10 Example: If wash prices are $3.00, $4.00, and $5.00, and the customer enters $3.50 ($3.00 wash is armed) then selects the refund button, then only the $.50 is refunded. Refunding is disabled until the customer has armed a wash. Change available before wash activated. This is the same as with mode 1 except that the refund is available before a wash is activated also. Note: if the system is prompting the customer to make a wash selection, refunding will not be available.
POS4000 6.2.10.1 Set POS Offset Note: This feature is for use with POS 1, 2 and 3. This command is used to convert an external POS system's wash "type" or "level" to a POS4000 program or group key. Refer to APPENDIX VI for additional information. To select this command, scroll through the External POS sub-menu until "Set POS Offset" appears and then press [ENTER].
POS4000 6.2.10.2 Define External POS Type This command is used to define what type of external Point-of-Sale equipment is present and connected to the POS4000. Refer to APPENDIX VI for additional information. To select this command, scroll through the External POS sub-menu until "Define EXT. POS Type" appears and then press [ENTER]. Example to set the external POS type as 3: [CMD] [SYSTEM SETUP] [3] (password 3) [MENU UP/DOWN] until "External POS MENU->" appears [ENTER] [MENU UP/DOWN] until "Define EXT.
POS4000 Example to set the POS MAX WASHES to 3 (max of 3 washes allowed): [CMD] [SYSTEM SETUP] [3] (password 3) [MENU UP/DOWN] until "External POS MENU->" appears [ENTER] [MENU UP/DOWN] until "Set POS MAX WASHES" appears [ENTER] [3][ENTER] to select maximum of 3 wash types to be given Note: The current EXT POS settings will print out with a mapping of the carwash type given vs. the carwash type requested. 6.2.10.
POS4000 Note: The default setting is 0, which is normal protocol. 6.2.10.5 Reverse Order Note: This feature is for use with POS 1 and 2 only. Enabling the Reverse Order function will allow the order of carwashes configured in the External POS device to be reversed. This function is often used when the External POS has the prices configured in descending order (wash 1 on EXTPOS is most expensive).
POS4000 If you use groups, you must also set the POS OFFSET (Se Section 6.2.10.1). This function only works with POS 1 & POS 2. Example to set Reverse order to Enabled: [CMD] to select command mode [2-System Setup] to select "System Setup" menu [3] Enter your password 3 [ENTER] [Menu up] Until you see: "Ext. POS MENU->" [Menu up] Until you see “Reverse order” [Enter] Select function [ 1 ][Enter] To enable select 1 6.2.10.6 Set Default Discount Levels Note: This feature is for use with POS 1, 2 and 3.
POS4000 Example: EXT POS will be set up for 12 washes. Carwash has 4 real washes. EXT POS washes are defined as: Wash 1-4: Discounted washes 1-4 sold at pumps and in C-store Wash 5-8: Full price washes 1-4 sold in C-store only Wash 9-12: Free (rewash) washes 1-4 sold in C-store only Example configuration process: Set prices in POS4000 for washes 1-4 (don’t forget Discount levels) Enable reverse ordering if required (Section 6.2.10.5) Set POS MAX Washes value to 4 (Section 6.2.10.
POS4000 6.2.11 Note: Multiple Unit MENU-> This command is used to configure an OPTIONAL FEATURE of the POS4000. If this feature is not present in your system, you will not be able to execute these commands. Refer to Appendix VII for multiple unit configuration procedures and application notes. This sub-menu is used to configure the multiple customer interface (carwash) and multiple Point-of-Sale (POS) capabilities of your system.
POS4000 [ENTER] [MENU UP/DOWN] until "Set Unit Number" appears [ENTER] [3] [ENTER] Note: The default unit number is 1. 6.2.11.2 Controller/Remote This command is used to designate a POS4000 main console as either a controller console or a remote console. Refer to APPENDIX VII for additional information. To select this command, scroll through the Multiple Unit sub-menu until "Controller/Remote" appears and then press [ENTER].
POS4000 6.2.11.3 Set Number of Bays and Consoles This command is used to define the number of customer interfaces (carwash bays) and remote POS4000s that are present at a site. Refer to APPENDIX VII for additional information. To select this command, scroll through the Multiple Unit sub-menu until "Set # Bays/Consoles" appears and then press [ENTER].
POS4000 6.2.11.4 Program Remote Consoles This command is used to program or download information from the controller POS4000 to remote POS4000s. Refer to APPENDIX VII for additional information. To select this command, scroll through the Multiple Unit sub-menu until "Prog Remote Consoles" appears and then press [ENTER].
POS4000 6.2.13 E-System setup MENU-> This command is used to configure an E-systems coin box feature setting. If the E-systems coin box is equipped with change making or has multiple LCD displays (for each wash type) then here is where you will enable or disable the feature. This sub-menu is not usable on a Hamilton Autotec system. 6.2.13.1 Enable / Disable Change This command is used to Enable or Disable the change-making feature of an ESystem coin box.
POS4000 [CMD] [SYSTEM SETUP] [3] (password 3) [MENU UP/DOWN] until ΑE-System setup MENU->" appears [ENTER] [MENU UP/DOWN] until "Enab/Disab Displays" appears [ENTER] [1] [ENTER] Enable Displays Note: If your system was incorrectly configured for multiple displays and you are disabling them, you must first power down then power up the coin box before it will function properly. 6.2.14 Relay Latching This command is used to set the relay latching to Momentary Outputs (default), or Latched outputs.
POS4000 This effectively allows the customers to enter their code or cash while the wash is in use. Once the wash is no longer in use, the appropriate wash is activated and the customer will be prompted to enter the wash. If relay stacking is disabled, the only difference is that the program relays will be activated immediately upon a valid code entry or when the appropriate amount of cash is entered.
POS4000 6.4 Set Prices This command lets you set the prices for each feature (programs, options and groups). To select this command, press the [CMD] key followed by the [SET PRICE] key. Then scroll to the secondary menu item of interest and press the [ENTER] key.
POS4000 Note: Prices should only be set immediately after the counters are cleared and before any tickets are issued. This will avoid any confusion in the cash total. Example to set regular (full) price structure: [CMD] [SET PRICES] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Set Regular Prices" appears [ENTER] [3][5][0] (set feature 1 full price to $3.50) [ENTER] [4][7][5] (set feature 2 full price to $4.
POS4000 6.4.2 Print Pricing Report This command is used to generate a report of the current prices of all features at all 3 price levels. Note that this report is automatically printed after any price level is set (see section 6.4.1). Example to print pricing report: [CMD] [SET PRICES] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Print Pricing Report" appears [ENTER] 6.4.3 Set Tax Rate This command allows you to set the tax rate used when tickets are generated.
POS4000 Once selected, you will be prompted to press [0] then [ENTER] to disable tax round off or [1] then [ENTER] to enable tax round off. Example to enable tax round off: [CMD] [SET PRICES] [2] (password 2) [MENU UP/DOWN] until "Enable TAX Round Off" appears [ENTER] [1] [ENTER] Note: The default setup is tax round off disable. This feature is typically only useful when relatively large tax rates and/or prices are in use. 6.
POS4000 Note: Password 4 can not be changed. It is always 62747. This is the only command that password 4 is used for. It is intended for use by service personnel during installation and while troubleshooting problems. 6.5.1 System Configuration Report The "Print Configuration" command is used to print detailed information about the setup and configuration of your POS4000 main console and customer interface. This report can be used to verify several user programmable parameters, (e.g.
POS4000 6.5.2 Link Test The "Link Test" command is used to test the communication link between the main console and the customer interface. To execute this command, press [CMD][SERVICE], provide password 4, and then select "Link Test" from the secondary menu. The console will prompt you to Enter Unit Number or "0" to send to all. The unit number refers to the specific component on the communication network to test.
POS4000 The following procedure tests each LED: [CMD] [SERVICE] [6][2][7][4][7] Password 4 [ENTER] [MENU UP/DOWN] until "LED Test" appears [ENTER] [MENU UP] [ENTER] Wash-In-Use LED should turn on [MENU UP] [ENTER] Wash-In-Use LED should turn Off, Out-Of-Service LED should turn on [MENU UP] [ENTER] Out-Of-Service LED should turn off, LED 3 should turn on [MENU UP] [ENTER] LED 3 should turn off, LED 4 should turn on [MENU UP] [ENTER] LED 4 should turn off and the commanded is terminated 6.5.
POS4000 Example to set non-printer mode: [CMD] [SERVICE] [6][2][7][4][7] (password 4) (Example to set non-printer mode cont.) [MENU UP/DOWN] until "Set print to Display" is displayed [ENTER] [1] [ENTER] to enable printing customer codes to display 6.5.5 Display POS Diags This command is used in troubleshooting the connection to the external POS device. Enabling it will cause the POS4000 display to show diagnostic messages that may be useful to technicians or the Engineering division of Unitec.
POS4000 [CLEAR REPORTS] [MENU UP/DOWN] until "Clear Manager Counts" appears [ENTER] [2] (password 2, depends on level requested) [ENTER] 6.7 Set Messages This command allows you to define the Header Message that is printed at the top of each ticket, the footer message that is printed at the bottom of each ticket and the Postscript messages that are optionally printed at the bottom of tickets. To select the Set Messages command, press the [CMD] key followed by the [SET MSGS] key.
POS4000 Line #, 99 All. Individual message lines can be changed (enter the line number to change) or the entire message can be changed (enter 99). Type the line number to change (i.e.. 1, 2, 3...) or 99 to change the entire message, followed by the [ENTER] key. Next, you will be prompted to enter the message for each line using the alternate key functions shown on the right side of the keys (see APPENDIX II).
POS4000 6.7.2 Change Postscript 1-5 Up to 5 postscript messages can be defined. Each postscript message can be up to 5 lines long with each line containing up to 40 regular sized black or red characters (20 if bold characters are used). To change a Postscript message, scroll through the Set Messages secondary menu until the desired "Change Postscript #" message appears, then press the [ENTER] key.
POS4000 Note: If a ticket contains more than 1 feature with different postscript messages assigned to them, they will be printed in ascending order (1 - 5) regardless of the order of the wash functions they are associated with. Note: If a ticket contains postscript messages and a footer message, the postscript messages will be printed first. 6.7.3 Change Footer Message The Footer Message is printed at the bottom of every ticket.
POS4000 6.7.4 Change Coinbox Messages (E-System 4000 Only) The coin box messages define the text contained on the LCD displays on the ESystem 4000 coin box. The first line will contain the wash name and price. The second line may be edited to your choosing. If you edit the first line, it will be rewritten to the wash name and price if you change either. The process for changing the coin box message is different from the other messages.
POS4000 [ENTER] [MENU UP/DOWN] until "Print Message Config" appears [ENTER] 6.8 Set Passwords This command allows you to change the passwords that control access to specific commands. To select this command press the [CMD] key followed by the [PASSWORDS] key. You will be prompted to enter password 3.
POS4000 [MENU UP/DOWN] until "Change Password 1" appears [ENTER] [1][2][3][4][5] (new password 1) [ENTER] At this point the new password will be printed. CAUTION: SAVE THIS LISTING. THERE IS NO METHOD TO DETERMINE THE CURRENT PASSWORDS ONCE THEY HAVE BEEN CHANGED. If password 3 is forgotten, a service call will be required to reset the system. This reset will return EVERYTHING to factory default values and will delete all codes from memory. The System Configuration report (see section 6.5.
POS4000 Example to void code 123450: [CMD] [VOID CODE] [1] [ENTER] [1][2][3][4][5] [ENTER] (password 1) 6.10 Memory Information The memory management command provides you with a means to review and control the customer code memory of the POS4000. To select this command, press the [CMD] key followed by the [MEMORY] key. The console will prompt for password 2.
POS4000 Example to print 50 most recent valid codes: [CMD] [MEMORY] [1] (password 1) [ENTER] [MENU UP/DOWN] until "Print Valid Codes" appears [ENTER] [5][0] (number of codes you want printed) [ENTER] 6.10.2 Print Used Codes This command is the same as the "Print Valid Codes" command except that it prints the most recently used codes. 6.10.3 Clear ALL Valid Codes This command cancels all valid customer codes currently in memory.
POS4000 6.10.5 Clear Old Codes This command allows you to cancel valid customer codes that were issued prior to a specific date. This command is required to enforce the code age warning (see section 6.2.3) printed at the bottom of a ticket. To select this command, scroll through the secondary menu until "Clear Old Codes" is displayed. Then press [ENTER].
POS4000 Note: Codes deleted will NOT be found using the check code command. Note: Depending upon the number of codes being deleted, this command may require several minutes to complete. This is normal. During this time, other functions can not be performed at the console, but the processing of codes entered at the car wash is not affected. 6.11 Code Sales Lockout This menu of commands allows the POS4000 to lock out code sales at the console.
POS4000 [272001] (Lockout password ) [ENTER] Screen should show “Lock Console Sales” [ENTER] [1] 1 to Enable (0 to disable) [ENTER] 6.11.2 Change Lockout Password This function is used to change the Console Code Lockout password.
POS4000 Note: Fleet account codes will not be validated by this function for the security of those accounts. Possible conditions if code not found: • Issue date on ticket older than the oldest valid code: Ticket may or may not have been used (Can not determine). If ticket is older than code age warning on ticket, note this to the customer. • Issue date on ticket younger than oldest valid code but older than oldest used code: • Ticket was used, but has since rolled out of the used codes database.
POS4000 the secondary menu that follows: Change Wash Name Set Reg. Postscript Set Dis 1 Postscript Set Dis 1 Postscript Set Postscript All $ To execute one of the secondary commands, scroll through the secondary menu until the command of interest is displayed, and then press the [ENTER] key. 6.13.1 Change Feature Name To change the name (or label) of a feature, scroll through the Setup secondary menu until "Change Wash Name" is displayed. Then press the [ENTER] key.
POS4000 Example to change the name of feature 1 (typically "PROGRAM 1") to "ECONOWASH": [CMD] [FEATURE 1] (cashier key) [1] (password 1) [MENU UP/DOWN] until "Change Wash Name" appears [ENTER] [E][C][O][N][O][-][W][A][S][H] (to type [-] you must press [SHIFT] then [R] then [SHIFT] again to return to the lower characters) [ENTER] 6.13.
POS4000 [1] (password 1) [ENTER] [MENU UP/DOWN] until "Set Postscript All $" is displayed [ENTER] [3] (select postscript message 3) [ENTER] Note: In order to use a postscript message, you must also define the postscript message (see section 6.7.2) Note: If a ticket contains more than 1 feature with the same postscript message assigned to it, the postscript message will only be printed once.
POS4000 stored by the main console. To activate backup mode, DIP switch 4 should be moved to the ON position, see the POS4000 Interface Board Wiring Diagram in the back of this manual for the location and setting of the DIP switches. There are 3 passwords that provide access to the programming features of the backup mode.
POS4000 7.1 Programming the Change-Codes Password The default value for the change-codes password is 23123450. If you want to change this password, you do so by entering the change-password password, which is 15627470. After the change-password password has been entered, the interface board will wait for a new change-codes password to be entered. The change-codes password must end in a 0 may not contain a 0 anywhere else in the password and must be 8 or fewer digits long (including the 0).
POS4000 7.3 Programming the Output Relays It is possible for each of the 5 backup customer codes to activate a different relay (or set of relays). After the change-relays password has been entered, the interface will beep once and wait for you to define which relay(s) should be activated when the first backup customer code is entered (see table on the next page). After you press the keys that define which relays will activate (press only one key at a time), press the 0 key to finalize your selections.
POS4000 [1][0] [1][4][0] [2][0] [2][4][5][0] [8][3][0] (Relay definition for code # 1) (Relay definition for code # 2) (Relay definition for code # 3) (Relay definition for code # 4) (Relay definition for code # 5) Note: After one of the three passwords is entered, the unit has a programming time limit of roughly 1 minute. If no keys are pressed for more than 1 minute, the unit will return to backup mode of operation. If this happens, you must start programming over.
POS4000 8.1 Pre-Installation Requirements Note: If your system comes with separate coin box installation instructions then follow them for the coin box and use the following references to POS4000 Console installation only. 1. Conduit (3/4") from cashier (location of main console) to car wash entrance console (location of customer keypad) 2. Conduit (3/4" minimum, 1" preferable) from car wash entrance console to car wash controller 3.
POS4000 The correct communication wiring is pin 1 to 1, pin 2 to 2. The shield should be connected to earth ground at the interface board (connector C pin 4). See the wiring diagram in the back of this manual and the table on the following page for more detail.
POS4000 D-6 > Bill mechanism voltage neutral A-1 A-2 D-7 D-8 D-9 D-10 D-11 D-12 > > > > > > > > POWER AND AUDIT CONNECTIONS 24VAC HOT power to interface board (or 24VDC+) 24VAC neutral (or 24VDC-) Audit 1 Voltage Input Neutral for ALL audit voltage inputs Audit 2 Voltage Input Audit 3 Voltage Input Audit 4 Voltage Input Audit 5 Voltage Input > < is a signal input to interface board is a signal output from interface board 8.
POS4000 Interface Function Line # Programs 1 2 3 4 5 6 7 8 Multi-pulseA Pulsed Opt 1 Opt 2 Opt 3 Opt 4 Opt 5 Opt 6 Opt 7 1 Program Prog 1 Opt 1 Opt 2 Opt 3 Opt 4 Opt 5 Opt 6 Opt 7 2 Programs Prog 1 Prog 2 Opt 1 Opt 2 Opt 3 Opt 4 Opt 5 Opt 6 3 Programs Prog 1 Prog 2 Prog 3 Opt 1 Opt 2 Opt 3 Opt 4 Opt 5 4 Programs Prog 1 Prog 2 Prog 3 Prog 4 Opt 1 Opt 2 Opt 3 Opt 4 5 Programs Prog 1 Prog 2 Prog 3 Prog 4 Prog 5 Opt 1 Opt 2 Opt 3 6 Programs Prog 1
POS4000 A: In multi-pulse operation, Function line 1 is pulsed 1, 2, 3 etc. times to issue different carwash programs. Note: If your configuration has fewer than the maximum options (as indicated in the table above), then the upper function lines are not used. For example, if you have 3 programs and 3 options then lines 7 and 8 are not used. 9 Test and Troubleshooting The following information is for technical service personnel, Unitec Electronics does not recommend end users repair their own equipment.
POS4000 Switch Setting 4 OFF 5 ON See the interface board wiring diagram in the back of this manual for DIP switch location and settings.
POS4000 Make sure you return the DIP switches to normal operation mode when testing is complete. For the normal operations, set the switches as follows: Switch 4 5 Setting OFF OFF While the interface board is in the test mode, the customer buzzer will beep approximately every 5 seconds.
POS4000 9.2.1 Relay Test To check a specific relay on the interface board, you should close that relay by entering the appropriate code at the customer keypad (while the board is in test mode). That relay will remain on until another selection is made or until the board is put back into the normal mode of operation.
POS4000 Note: An LED on the interface board should light while voltage is present. The location of the specific LEDs is shown in the "POS4000 Interface Board Wiring Diagram" in the back of this manual. The connector pins for the specific inputs on the interface board are given below: INPUT Wash In-Use Coin Credit Pulse Bill Credit Pulse Audit 1 Audit 2 Audit 3 Audit 4 Audit 5 D1 D3 D5 D7 D9 D10 D11 D12 HOT NEUTRAL D2 D4 D6 D8 D8 D8 D8 D8 9.2.
POS4000 Key 1: check continuity between connector pins 1 & 7, Key 2: check continuity between connector pins 1 & 8, Key 3: check continuity between connector pins 1 & 9, Key 4: check continuity between connector pins 2 & 7, Key 5: check continuity between connector pins 2 & 8, Key 6: check continuity between connector pins 2 & 9, Key 7: check continuity between connector pins 3 & 7, Key 8: check continuity between connector pins 3 & 8, Key 9: check continuity between connector pins 3 & 9, Key * or P: check
POS4000 it begins to fray. To test the printer, disconnect the printer cable from the console and perform the printer self test mode by turning the printer on while pressing the LF switch on the top of the printer. Release the LF switch after the self-test operation begins. The printer will print a test pattern and stop. If the test fails, have the printer repaired or replaced. If the printer prints normally except for a missing horizontal section of each line it is likely a print head failure.
POS4000 9.5 Customer Buzzer Failure If the buzzer on the interface board does not beep when customer keys are depressed first check the keypad by entering a code such as "123450". Verify your entry on the POS4000 main console display. If no customer code is shown it is probably a keypad problem, therefore perform the customer keypad service tests. If the code entered appears on the console display, the customer buzzer is bad and you should replace the interface board. 9.
POS4000 Wash in-use turns off causing Code Accepted/Wait relay to open and Enter Wash relay to close If relay stacking is enabled then the function relays will close now Second customer drives into car wash Wash in-use signal turns on causing Enter Wash relay to open Note: Refer to the SYSTEM CONFIGURATION report (see section 6.5.1) to determine if relay stacking is enabled or disabled, and if your system allows Customer Stacking.
POS4000 9.8 "Reenter Code" Signal Does Not Work The "Reenter Code" signal should be activated for several seconds every time an incorrect code is entered at the car wash entrance. If this does not occur, use the "Reenter Code" relay test described in the Interface Test section. If this relay test fails, replace the interface board. 9.9 Bill, Coin or Audit Inputs Do Not Work Audit counters are configured for either 24V AC/DC or 120V AC.
POS4000 9.11 System Resets Each Time Power Is Turned On The lithium battery used to maintain the console memory when the console is off probably needs replacement. Under normal usage this battery should last more than 5 years. Replace the main PC board battery backup RAM socket in the main console. 9.12 Main Console Is "DEAD" Main console is plugged in but does not respond to main console keys or customer codes. If the main console power light is out check fuse in main console and if blown, replace.
POS4000 Document Number: POS4003 Document Title: POS4000/V2 Operations Manual 103
POS4000 10.2 Ribbon and Cassette Installation In order to set the ribbon, disconnect the power source before hand. When the printing has been continued for many hours, be careful not to touch the printer head, as it might be hot. 1. Remove the printer cover. 2. While inserting the ribbon into the space between the print head and the ribbon guide, press the cassette into the holder until, it clicks into place. (Refer to fig. 4 & 5) 3.
POS4000 10.3 Loading and Changing the Paper Using Paper Roll: 1. Cut the paper at a right angle to its longitudinal centerline as shown in fig. 7. 2. Insert the paper into insertion inlet on the rear side of the printer. 3. Turn on the power switch and feed the paper by pushing the LF switch. 4. When the paper comes out of the clearance (paper cutter part) on the printer cover, fix the paper by means of paper holder, then set in on the main unit. endix A. 10.4 Actuating the Print Functions 1.
POS4000 3. Turn the power switch on while pressing the LF switch, and then release the LF switch after the self-test has begun. In the above operation, the self-print function will stop automatically when completed. However, the self-print function will not operate without paper. 10.5 Alarm and Paper Near-End Detection This printer has the paper near-end sensor to stop the operation when the paper comes to near-end, sending out both BUSY and FAULT signals.
POS4000 Fleet Accounts Account Info 2 The following Fleet Account menu lists the menu commands available with the standalone POS4000/V2: Print All Accounts Add an Account Delete an Account Print 1 Account Reset # of Washes Delete Empty Accounts When using the WSII and POS4000/V2 together (POS4000/V2 Software Version 7.90 and higher and WSII Software Version 4.
POS4000 Set POS Offset Define EXT. POS Type Set POS MAX WASHES Multiple Unit MENU-> Set Unit Number Controller/Remote Set # Bays/Consoles Prog Remote Consoles Set modem rings E-Systems Menu-> Enab/Disab Change (E-4000 only) Enab/Disab Displays (E-4000 only) Each sub-menu also contains an option to "Return to SETUP MENU" Print Audit Counts Print Shift/Manager Print Auditor/Non R.
POS4000 Change Postscript 3 Change Postscript 4 Change Postscript 5 Change Footer Msg. Change Coinbox Msg. (E-4000 only) Print Message Config Set Passwords Change Password 1 Change Password 2 Change Password 3 Change Password 5 Change Serial Pass Passwords 3 Void a Code Void Code 1 Memory Information Print Valid Codes Print Used Codes Clear ALL Valid Clear ALL Used Clear Old Codes Memory 2 Check Code Status Check Code None Setup Feature Change Wash Name Set Reg.
POS4000 4 5 SERVICE : Service Routines AUDITOR : Clear AUDITOR level counters Document Number: POS4003 Document Title: POS4000/V2 Operations Manual 110
POS4000 Appendix C. APPENDIX II - Keypad Layout KEYPAD LAYOUT Management Keypad 1 2 3 A B C 4 5 6 D E F 7 8 9 G H I $ 0 % J K L . ! ? M N O RED ' , - Y P Q R BOLD & : @ Z S T U * ( ) V W X SHIFT CENTER Cashier Keypad BACKSPACE CLEAR SPACE ENTER Throughout the manual, the top section of the keypad is referred to as the Management keypad and the bottom section is referred to as the Cashier keypad.
POS4000 During various commands, you will be prompted to enter alphanumeric responses. To do this, you must use the alternate characters printed on the right hand side of the keys. These alternate key values automatically become active when the console requires alphanumeric data entry. Note that each alternate key has two characters printed on the top and bottom right hand side of the key. When the console requests alphanumeric data, the bottom characters will initially be active.
POS4000 The [BOLD] key is used to print the text in Bold (double high and double wide). Press it once during the text entry of the line to print in bold. When a line of text is printed in bold, only half the number of characters of text can be used in that line. Note: [BOLD] is an upper function, therefore it may be necessary to press [SHIFT] prior to pressing this key. Pressing both the [RED] and [BOLD] keys during text entry will print that line in bold red.
POS4000 Appendix D.
POS4000 for several specific time amounts. For example, a count of 10 in the 1:00-6:00 duration indicates that the main console has been turned off 10 times for 1 to 6 hours each time. This count can be used to determine if someone is trying to defeat the security of the system by turning the power off. COMMAND USAGE COUNTS This section indicates the number of times each type of command has been used. PASSWORD FAILURES This section documents the number of times each password has been entered incorrectly.
POS4000 • • • Token Coins: number of token coins that customers have entered Vip Coupons: number of VIP coupon notes that customers have entered Credit Wash: number of washes purchased that involved Credit, Debit, or RFID COUNTS CLEARED Number of times counts have been cleared Last Cleared: Time/date that counts were last cleared NOTES 1. The counts for a particular item are in general printed only if the count for at least one of the levels is non-zero.
POS4000 SAMPLE REPORT POS4000 REPORT Print Audit Counts 01/12/1998 02:48PM MANAGER SHIFT PROGRAM 1 Regular $ 2.50 45 23 Discnt 1 $ 1.50 4 0 Discnt 2 $ 0.00 8 3 Codes Used 40 21 Accounts Used 2 2 --------------Code Only 32 18 Cash Only 14 9 Sub-total 46 27 PROGRAM 2 Regular $ 2.
POS4000 NOTES: Entries above the dashed line represent code sales and usage. In systems that allow the customer to purchase a wash with cash or buy up from a code, the code usage counts cannot be used to determine how many of each type of wash were activated. This level of detail is given by the entries below the dashed line. The lowest priced wash (PROGRAM 1) cannot be activated as a Code + Cash wash. Any entry that has a count of 0 for both shift levels will not appear in the report (i.e.
POS4000 Appendix E.
POS4000 changed from the default values.
POS4000 Appendix F.APPENDIX V - AUTOTEC The Autotec system is a combination of the Unitec POS4000 point of sale terminal and a Hamilton AutoCashier modified to communicate with a POS4000. Most all of the functions of the POS4000 remain as described in this manual. However, some functions are either ignored or not available for use with the Autotec System. When a customer enters a code, the Autocashier communicates that code to the POS4000, which determines which program the code is valid for.
POS4000 POS4000 AutoCashier PIN 1 PIN 2 PIN 2 PIN 1 Pin 1 of the POS4000 is closest to the 9-pin connector. Pin 1 of the AutoCashier is at the point of the connector.
POS4000 Appendix G. APPENDIX VI - Interfacing to an External Point-of-Sale The POS4000 has the ability to communicate with External Point-of-Sale (EXTPOS) equipment. This standard feature for Version 2 POS4000s allows: 1) customers to purchase carwash codes at fuel pumps that have "pay at the pump" capabilities, and 2) cashiers to sell carwash codes via the cash register.
POS4000 connecting to a Panasonic one of their registers will be connected to and is designated as the EXT POS Device.
POS4000 Baud Rate: Speed of communications rate between Carwash POS Unit and EXT POS. Typical values used are: 2400, 9600 or 19200. POS (feature) Offset: This offset value is applied to the wash request from the EXT POS unit. For Example: POS Offset value is 1 up EXT POS unit requests a code for Wash 1 (Key 1 on POS4000) The Unitec Carwash POS unit will shift the request by 1 in the positive (up) direction.
POS4000 with Unicam option Standard (defaulted to POS2) and may be changed at any time. If you use the GROUP keys of the POS4000 to sell carwashes, you have to set the POS Offset (see section 6.2.10.1) of the POS4000. External POS types 1 and 2 (see below) request different carwashes as wash levels. In order to translate this wash level to the appropriate GROUP key, you must set the POS Offset direction as up and amount as the number of PROGRAM keys plus the number of OPTION keys.
POS4000 * Baud rate on Site Controller fixed at specified baud rate. ~These manufacturers of POS equipment not released out of Beta Test at time of this document publication. Note: The SYSTEM CONFIGURATION REPORT (see section 6.5.1) contains a section that documents the current configuration of the serial interface used to communicate with external POS equipment. Note: The SYSTEM CONFIGURATION REPORT also contains a section that documents the current BAUD rate.
POS4000 IMPORTANT: Codes generated for external POS type 1 limited to 5 digits in length (4 significant digits plus a 0). There are approximately 6500 possible 5 digit codes. If the valid codes database is allowed to fill to the maximum of 5000 codes, it will increase the time required to generate a new code. This increase in time may result in a communication error between the POS4000 main console and the external POS equipment.
POS4000 If you have a console with version 6.1 hardware do not change the wiring of the cable, but acquire an SA1606 adaptor to make the 6.1 console conform to the latest pin outs. These adaptors are available to Wash distributors Via Wash manufacturers or Directly from Unitec Electronics. Note: Optional Software is available for EXTPOS Connection at Secondary POS4000 Consoles.
POS4000 The Serial Baud rate may also not correspond to the BAUD rate on the Ext POS Device. Solution: Change the POS type or Baud rate to the correct one. Remember, when you change the Baud Rate you must power down the POS4000 then power it back up after making the serial baud change. Symptom: Some of the washes work but the codes (as checked using the check code key) are not the correct wash type. Cause: The POS Offset value may need to be adjusted or the POS MAX WASHES value is set incorrectly.
POS4000 Additional POS4000 consoles may be connected to the network to provide additional points-of-sale, these are referred to as remote consoles. A controller console must have an address of 1. Customer interfaces must begin at address 2 and continue sequentially. The addresses of remote consoles must begin after customer interfaces and continue sequentially.
POS4000 • CLEAR AUDIT COUNTS All other commands are available at the remote consoles. With standard software, EXT POS connection is only possible with the Controller console. EXT POS connection is not functional from a Remote Console. With the Optional Remote Extpos Connection Software, EXT POS connection is possible with any console (Controller or Remote console). Each console can be configured to interface to a different EXT POS.
POS4000 1) Determine the addresses to configure any remote bays or consoles. 2) Power on the main console with the Green communications plug disconnected. 3) Configure the main console as unit 1 (Section 6.2.11.1) 4) Configure the main console as Controller (Section 6.2.11.2) 5) Configure the Number of Bays and Consoles for the main controller (Section 6.2.11.3) 6) Leave main console unplugged from the communications cable. Turn off power.
POS4000 15) Power up all coin boxes 16) Power up all remote consoles and connect Communications cable 17) Power up controller (master) console and connect communications cable. 18) Configure the Prices, wash names, code length etc on controller console if not done so already. 19) Configure the messages for the remote console if you have one. 20) Configure each console linked to an EXT POS.
POS4000 Appendix I. APPENDIX IIX - EPROM installation instructions Warning: Depending upon the version of software that is currently in the console, this procedure will delete ALL configuration information, including all codes, fleet accounts, and accounting information. All setup configurations will be reset to factory defaults. To properly facilitate reprogramming this information you should print the following reports BEFORE proceeding.
POS4000 The EPROM chip has a small window on the top surface that may or may not be covered with an adhesive label. 5) Carefully remove the EPROM chip from the socket. Use a small flat head screw driver or an IC remover. Be careful to pry the chip from the socket and not the socket from the board. 6) Carefully install the new EPROM into the socket. Make sure that the Dimple on the chip is facing the same direction as it was before (refer to previous drawing).
POS4000 Appendix J.APPENDIX IX- Application notes for Chevron/Dresser Wayne Preface: The Wayne-Plus (Dresser-Wayne) configuration for Chevron allows the customer to differentiate their sales of washes when sold at the pump (car wash pay-atpump) vs. sales sold directly through the cash register. In doing this, the WaynePlus duplicates requests for the same wash type on multiple keys.
POS4000 [CMD],[SYS SETUP],[ENTER],[MENU UP] until “External POS MENU->“,[ENTER],[MENU UP] until “Set POS MAX WASHES” appears,[ENTER]. Then enter the value per table above or POS MAX WASHES. Then press the[ENTER] key twice. After setting up the POS4000 (by wash equipment dealer/distributor) and WaynePlus (done by pump distributor or service company), all wash types should be checked by the following procedure: Get codes from Wayne Equipment for all wash types.
POS4000 Cause: POS Offset value is not set properly. Solution: Review Uni-CAM upgrade instruction for setting POS Offset value. This value is typically set to a value of X - up. Where X is the key for the first group - 1.(i.e. group key is key 6 and you enter in 5 up). Appendix K.
POS4000 Cash Dispensed $ 10.00 $ 2.00 Overpayments $ 1.75 $ .25 Net Cash $ 641.75 $ 21.
POS4000 Register Summary: This Summary report’s sales totals by the Unitec console or codes given out via communications link to EXT POS Device (Site controller or register) including sales at the pump via this link. Note: due to the implementation by Site controller and register manufacturers, EXT POS sales reported by Carwash POS systems are incorrect as stated in the Preface.
POS4000 Replacing or changing Insert pocket card: 1) Remove the 4 screws holding the cover to the metal chassis. Two are located in the rear and two are located on the bottom front. 2) Fold the top cover forward exposing the bottom side of the plastic cover. 3) The original insert pocket card will be sticking out of a 3.75” slot in the center of the cover. 4) Remove the insert pocket card and place the new card that you have customized into the slot.
POS4000 • Allow the ability to decide if each wash is to be sold at pump or register only • Allow the configuration of 6 or more discrete wash types (depending on the discount levels you need to implement the register may have to accommodate up to 12 wash types) POS4000 requires Software Version 7.
POS4000 Note: Wayne + can be configured with different PLU numbers depending on Oil company version. Note: When a customer comes into the C-store and purchases a wash without buying gas the Cashier should use PLU’s 57, 58 and 59 instead of 48, 49, and 50. PLU’s 48, 49, and 50 should not be used by the cashier ever! If they are used the accounting will be in discrepancy. C-store purchases of carwashes w/ gas must use PLU’s 54, 55 and 56.
POS4000 Requested 1 2 3 4 5 6 7 8 9 10 11 12 Level 1 1 1 1 1 1 0 0 0 0 0 0 Returned P3 P2 P1 P3 P2 P1 P3 P2 P1 P3 P2 P1 Name Super Wash Deluxe Wash Express Wash Super Wash Deluxe Wash Express Wash Super Wash Deluxe Wash Express Wash Super Wash Deluxe Wash Express Wash Note: Your wash names may differ. Note: Even though Wayne programs washes 3-11, the Wayne internally re-maps them to washes 1-9 before requesting them Appendix APPENDIX XIV - Application notes from the O. POS4000.
POS4000 3 $6.00 $4.00 Discount 2 prices may be programmed as per your requirements. If you are using group keys (tunnel wash) then use groups 1, 2, and 3, then assign program and option keys to those groups as per POS4000 manual. Modify the wash names as required. You may have to alter the price signage at the buttons of a Hamilton coin box if your wash name assignments have changed. Modify the wire connections from the coin box if the POS4000 wash assignments have changed.
POS4000 12 0 P1 Express Wash This will allow 3 washes to be sold at the pumps ($6, $5, and $4). To test this system: • Get a code from each of the 3 possible wash types from the pumps then do a code check on each verifying the wash names match. • Get a code for each of the 3 possible wash types at each possible discount from the Register then do a code check on each verifying the wash names match.
POS4000 of the POS4000. If enabled, the Names and Prices at the WSII are automatically updated to the price at the POS after a power cycle at the WSII or after loss of communications for over 20 seconds (Software versions 7.4 for POS and 3.01 for WSII). Here is a list of functions and features that must always be programmed at the Wash Select II entry system: • VIP Wash Pass fleet cards (code only fleet accounts may be programmed at POS4000.
POS4000 Pin 3 – Black Shield – Not connected Pin 3 – Black Shield, strap to base mounting bolt in case. 4. If the POS4000 is connected and both units are powered, the receive light on the 485 communications module should be blinking every couple of seconds. If the light is not blinking, you may have a failed connection or a failed POS4000. A failed communications module is also possible. 5. Enter the POS4000 Link sub menu (refer to the WSII Operating Manual) and enable the interface. 6.
POS4000 7. Set the unit to Operate mode. You should see both the receive light and the transmit light on the Wash Select II™ 485 communications module begin to blink within 10 seconds. They should blink one after the other with a pause of less than a second between blinking. If you have more than one bay then the receive light should be on longer than the transmit light. 8. Set the unit back into setup mode and continue configuring the other settings. Appendix Q.
POS4000 other type of payment as an an upgrade. Sub-total DELUX WASH Regular $ 5.00 Discnt 1 $ 0.00 Discnt 2 $ 0.
POS4000 SUPER WASH Regular $ 6.00 Discnt 1 $ 0.00 Discnt 2 $ 0.00 Codes Used Accounts Used --------------POSCode Only Coinbox Only POSCode & Upgrd Sub-total 11 0 0 5 0 5 0 0 2 0 4 5 0 9 1 5 0 6 WORKS WASH Regular $ 7.00 Discnt 1 $ 0.00 Discnt 2 $ 0.
POS4000 PASSWORD FAILURES Password 1 Password 2 Password 3 Password 4 Password 5 1 0 0 0 0 0 0 0 0 0 CODE ENTRY ERRS 1 0 RAINCHECKS 0 0 CODES VOID 0 0 REGISTER SUMMARY Console Sales EXT POS Sales Tax on Sales Sales RefundsTax Refunds Net Register $165.80 $0.00 $3.23 $0.00 $0.00 $169.03 $124.80 $0.00 $3.23 $0.00 $0.00 $128.03 COIN BOX SUMMARY Cash Deposited Cash Dispensed Net Cash Overpayments $53.00 $11.00 $42.00 $0.00 $53.00 $11.00 $42.00 $0.
POS4000 End sample report The following table will help you to cross reference the information on the POS4000 accounting report to the Wash Select II report POS4000 Report item Equivalent item on Wash Select II POS Codes used POS4000 code usage. Note that the Wash Select II can not tell if the POS4000 code was generated for one customer (random code) or if it was for a POS4000 fleet code.
POS4000 activated washes while not communicating to the POS4000 the Coinbox only transactions will appear in the Offline Wash category. Thus total Coinbox washes will be Offline Wash + Coinbox Only. WSII Fleet (1-4) Coupon Codes $1 Token Coins VIP Coupons Credit Wash (1-4) Example: Coinbox Only + Offline Wash = sum of all non POS4000 code transactions as listed above in Coinbox Only (Credit, Cash, Token etc.
POS4000 Document Number: POS4003 Document Title: POS4000/V2 Operations Manual 156
POS4000 Document Number: POS4003 Document Title: POS4000/V2 Operations Manual 157
POS4000 Document Number: POS4003 Document Title: POS4000/V2 Operations Manual 158
POS4000 Document Number: POS4003 Document Title: POS4000/V2 Operations Manual 159
POS4000 Appendix S. PULLOUT SECTION The following examples demonstrate how to perform some of the most common functions of the POS4000/V2.
POS4000 Management Operations SET PRICING: (Example to set full price pricing) [CMD] [SET PRICES] [2] (Password 2) [ENTER] [MENU UP/DOWN] until "Set Regular Prices" appears [ENTER] [3][5][0] (Set 1st function full price to $3.50) [ENTER] [4][7][5] (Set 2nd function full price to $4.
POS4000 DEFINE POSTSCRIPT MESSAGE TEXT: [CMD] [SET MESSAGES] [1] (Password 1) [ENTER] [MENU UP/DOWN] until "Set Postscript Message 1" appears [ENTER] [9][9] (To change all lines of message) [ENTER] [T][H][I][S][ ][I][S][ ][A][ ][T][E][S][T] [ENTER] (Repeat for each line) [ENTER] ASSIGN POSTSCRIPT MESSAGES TO WASH FUNCTIONS: (Example to assign postscript message 3 to print on tickets that contain Opt 2 at any price level) [CMD] [Opt 2] [1] (Password 1) [ENTER] [MENU UP/DOWN] until "Set Postscript # All
POS4000 [3] [ENTER] [Prog 1] [Opt 1] [Opt 4] [ENTER] (management keypad, select group #3 to configure) (select wash functions in group) Fleet Account Commands (For systems NOT connected to WSII) ADD A FLEET ACCOUNT: (Example to add account with code 1234560) [CMD] [ACCOUNT INFO] [2] (Password 2) [ENTER] [MENU UP/DOWN] until "Add an Account" appears [ENTER] [A][B][C][ ][T][A][X][I][S] (Account name) [ENTER] [1][2][3][4][5][6] (Account code 123456) [ENTER] [4][5] (Code is valid 45 times) [ENTER] [3][5][0]
POS4000 Fleet Account Commands These Procedures apply only in a WSII POS4000/V2 system running POS4000/V2 software version 7.90 (or higher) AND WSII software version 4.20 (or higher). ADD A FLEET ACCOUNT: (Example to add account with code 1234560) [CMD] [ACCOUNT INFO] [2] (Password 2) [ENTER] [MENU UP/DOWN] until "Add an Account" appears [ENTER] [1] (Standard Account) [ENTER] [1][2][3][4][5][6] [0] (Account Code 1234560) [ENTER] [1] (Wash Number) [ENTER] [3][5][0] ($3.
