POS4000/V2-Wash Select II Operations Manual SOFTWARE VERSION POS4000 8.25 Unitec www.StartwithUnitec.
P O S 4 0 0 0 POS4000/V2-WASH SELECT II OPERATIONS MANUAL SOFTWARE VERSION 8.25 This document provides comprehensive operational procedures for the POS4000 Carwash Marketing System. In this manual, we will discuss the installation and operations of the POS4000, along with cashier and management operations. If further assistance is needed, please contact the distributor from which the product was purchased.
P O S 4 0 0 0 Table of Contents Quick Start Guide .............................................................................................1 Quick Reference Guide.........................................................................1 1 2 Overview..........................................................................................................................................1 1.1 Keypad Layout..................................................................................................
P O S 4 0 0 0 4.2 Multi-Use Codes ..................................................................................................................40 4.2.1 Requirements and Limitations....................................................................................................40 4.2.2 Template Programming On the POS4000 .................................................................................40 4.2.3 Selling a Multi-use Code on the External POS.........................................
P O S 4 0 0 0 4.11.3 Clear ALL Valid Codes.............................................................................................................65 4.11.4 Clear ALL Used Codes ............................................................................................................66 4.11.5 Clear Old Codes.......................................................................................................................66 4.12 5 6 4.12.2 Change Lockout Password ........................
P O S 4 0 0 0 9.3 Customer Buzzer Failure .....................................................................................................87 9.4 Code Stacking Does Not Work ............................................................................................88 9.5 "Enter Wash" Signal Does Not Work ...................................................................................88 9.6 "Reenter Code" Signal Does Not Work ...................................................................
P O S 4 0 0 0 Index of Figures Figure 1. POS4000 Keypad ............................................................................................................. 2 Figure 2. POS4000 Connections ..................................................................................................... 8 Figure 3. POS EPROM Location ................................................................................................... 13 Figure 4. EPROM and Socket...................................................
P O S 4 0 0 0 [ T H I S Document Number: Document Title: P A G E I N T E N T I O N A L L Y POS4007 POS4000/V2 WSII Operations Manual L E F T B L A N K ] vi
P O S 4 0 0 0 Quick Start Guide (Pull Out Reference) Document Number: Document Title: POS4007 POS4000/V2 WSII Operations Manual QSG-1
P O S 4 0 0 0 [ T H I S Document Number: Document Title: P A G E I N T E N T I O N A L L Y POS4007 POS4000/V2 WSII Operations Manual L E F T B L A N K ] QSG-2
P O S 4 0 0 0 The following commands are lists of steps that would typically be performed on a new POS4000 prior to use. For further information, see Section 4, Management Operations.
P O S 4 0 0 0 SET PRICING Example to set regular (full) price structure: [CMD] [SET PRICES] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Set Regular Prices" appears [ENTER] [3][5][0] (set feature 1 full price to $3.50) [ENTER] [4][7][5] (set feature 2 full price to $4.
P O S 4 0 0 0 DEFINE POSTSCRIPT MESSAGES Example to change Postscript message 1: [CMD] [Set Messages] [1] (password 1) [ENTER] [MENU UP/DOWN] until "Change Postscript 1" appears [ENTER] [9][9] (to change all lines of message) [ENTER] [T][H][I][S][ ][I][S][ ][A][ ][T][E][S][T] [ENTER] ∗ (repeat for each line) ∗ [ENTER] ASSIGN POSTSCRIPT MESSAGES Example to assign postscript message 3 to Opt 2 at all price levels: [CMD] [Opt 2] (cashier key) [1] (password 1) [ENTER] [MENU UP/DOWN] until "Set Postscript All $
P O S 4 0 0 0 [3][5][0] [ENTER] [Prog 1] [Opt 1] [Opt 3] [ENTER] ($3.50 value for each use of code) (account feature selections) ISSUE AND CHECK WASH TYPES (see Section 5.
P O S 4 0 0 0 Quick Reference Guide (Pull Out Reference) Document Number: Document Title: POS4007 POS4000/V2 WSII Operations Manual 1
P O S 4 0 0 0 [ T H I S Document Number: Document Title: P A G E I N T E T N T I O N A L L Y POS4007 POS4000/V2 WSII Operations Manual L E F T B L A N K ] 2
P O S 4 0 0 0 The following examples demonstrate how to perform some of the most common functions of the POS4000. For a complete list of commands, see Section 4.
P O S 4 0 0 0 MANAGEMENT OPERATIONS SET TIME Example to set time to 07:15AM on 05/22/93 [CMD] [SYSTEM SETUP] [3] (password 3) [ENTER] [MENU UP/DOWN] until "Set System Time" appears [ENTER] [0][5][2][2][9][3][0][7][1][5] (MMDDYYHHMM) [ENTER] [2] (for Monday) [ENTER] SET PRICING Example to set full price pricing [CMD] [SET PRICES] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Set Regular Prices" appears [ENTER] [3][5][0] (set 1st function full price to $3.
P O S 4 0 0 0 CHANGE FOOTER MESSAGE TEXT [CMD] [SET MESSAGES] [1] (password 1) [ENTER] [MENU UP/DOWN] until "Set Footer Message" appears [ENTER] [9][9] (to change all lines of message) [ENTER] [T][H][I][S][ ][I][S][ ][A][ ][T][E][S][T] [ENTER] ∗ (Repeat for each line) ∗ ∗ [ENTER] DEFINE POSTSCRIPT MESSAGE TEXT [CMD] [SET MESSAGES] [1] (password 1) [ENTER] [MENU UP/DOWN] until "Set Postscript Message 1" appears [ENTER] [9][9] (to change all lines of message) [ENTER] [T][H][I][S][ ][I][S][ ][A][ ][T][E][S][
P O S 4 0 0 0 SYSTEM CONFIGURATION COMMANDS CHANGE A PASSWORD Example to change password 1 to "123" [CMD] [PASSWORDS] [3] (password 3) [ENTER] [MENU UP/DOWN] until "Change Password 1" appears [ENTER] [1][2][3] (new password) [ENTER] CHANGE CASHIER KEY NAME Example to change Option 1 to Wax [CMD] [OPT 1] (this is the cashier key to re-label) [1] (password 1) [ENTER] [MENU UP/DOWN] until "Change Wash Name" appears [ENTER] [W][A][X] [ENTER] CONFIGURING A GROUP WASH Example to Configure Group 3 to be Program
P O S 4 0 0 0 FLEET ACCOUNT COMMANDS ADD A FLEET ACCOUNT Example to add account with code 1234560 [CMD] [ACCOUNT INFO] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Add an Account" appears [ENTER] [A][B][C][ ][T][A][X][I][S] (account name) [ENTER] [1][2][3][4][5][6] (account code 123456) [ENTER] [4][5] (code is valid 45 times) [ENTER] [3][5][0] ($3.
P O S 4 0 0 0 MODIFY A FLEET ACCOUNT Example to reset # washes to 30 for account 123456 [CMD] [ACCOUNT INFO] [2] (password 2) [ENTER] [MENU UP/DOWN] until "Reset # of Washes" appears [ENTER] [1][2][3][4][5][6] (account code 123456) [ENTER] [3][0] (make account good for 30 washes) [ENTER] LIST OF COMMANDS The primary commands and the required passwords are shown below along with their secondary commands: Primary/Secondary Command Key Label Fleet Accounts Account Info Password 2 The following Fleet Acc
P O S 4 0 0 0 The procedures for using these commands are identical to the procedures used at the WSII. Refer to the WSII POS Operations Manual “Fleet Accounts and Coupons” section for more information on these commands.
P O S 4 0 0 0 Enable TAX Round Off Service Routines Print Configuration Link Test LED Test Print (codes) to display Display POS Diags Service Clear Audit Counts Clear Shift Counts Clear Manger Counts Clear Auditor Counts Clear Reports Set Messages Change Header Msg. Change Postscript 1 Change Postscript 2 Change Postscript 3 Change Postscript 4 Change Postscript 5 Change Footer Msg. Change Coinbox Msg.
P O S 4 0 0 0 Set Dis 2 Postscript Set Postscript All $ Summary of access provided by each password: Document Number: Document Title: Password User Commands 1 Cashier Clear SHIFT level counters, Void codes, Define Messages, Setup Features 2 Manager Clear MANAGER level counters, Fleet Accounts, Set Pricing, Memory Information 3 Supervisor System Configuration, Change Passwords 4 Service Service Routines 5 Auditor Clear AUDITOR level counters POS4007 POS4000/V2 WSII Operations Manual 11
P O S 4 0 0 0 [ T H I S Document Number: Document Title: O A G E I N T E N T I O N A L L Y POS4007 POS4000/V2 WSII Operations Manual L E F T B L A N K ] 12
1 Overview The POS4000 is a car wash access controller that provides both a merchandising tool and cash security. The system consists of a main console, which is typically located near the cashier, and the Wash Select II (WSII) entry system that is typically located at the entrance of the car wash. The entry system can be part of a simple “Code Only” entrance stand or feature cash acceptance as a “Coin Box”.
P O S 4 0 0 0 1.1 Keypad Layout Figure 1. POS4000 Keypad During various commands, you will be prompted to enter alphanumeric responses. To do this, you must use the alternate characters printed on the right hand side of the keys. These alternate key values automatically become active when the console requires alphanumeric data entry. Note that each alternate key has two characters printed on the top and bottom right hand side of the key.
P O S 4 0 0 0 • [SPACE] is used to add a blank space in the text. • [ENTER] is used to end the current line of text. • [CENTER] will center the text entered. Press once during the text entry of the line to center. • [RED] is used to print the text in red. Press once during the text entry of the line to print the entire line in red. [RED] is an upper function, therefore it may be necessary to press [SHIFT] prior to pressing this key.
P O S 4 0 0 0 Here is a list of functions and features that must always be programmed at the Wash Select II entry system: • • • • • • • • • • • Fleet profiles Credit system Speech recordings and settings Receipt Header Wash Interface (Relay Stacking, Relay Latching, Out of Service etc… POS4000 settings are ignored) Customer Interface (Upgrades, forced selection, Customer stacking etc…) Paging functions Cash and Token settings.
P O S 4 0 0 0 Pin 3 – Black Pin 3 – Black Shield – Not connected Shield, strap to base mounting bolt in case. 4. If the POS4000 is connected and both units are powered, the receive light on the 485 communications module should be blinking every couple of seconds. If the light is not blinking, you may have a failed connection or a failed POS4000. A failed communications module is also possible. 5. Enter the POS4000 Link sub menu (refer to the WSII Operating Manual) and enable the interface. 6.
P O S 4 0 0 0 [ T H I S Document Number: Document Title: P A G E I N T E N T I O N A L L Y POS4007 POS4000/V2 WSII Operations Manual L E F T B L A N K .
2 Installation These instructions should be used as a guideline. If the wash manufacturer you purchased the system from provides more detailed wire and installation instructions then please ignore the following information. 2.1 Pre-Installation Requirements Note: If your system comes with separate entry system installation instructions then follow them for the entry system and use the following references to POS4000 Console installation only.
P O S 4 0 0 0 2.2 Wiring Figure 2. POS4000 Connections The wall transformer plugs into a 3-prong earth grounded wall outlet, the connector at the end of the cord attaches to the mating connector on the back of the main console. This cord connects the power and Earth Ground connection to the Console. The main console and interface board are connected by a communication cable. The correct communication wiring is pin 1 to 1, pin 2 to 2.
P O S 4 0 0 0 2.2.1 Wiring Information for POS4000 Interface Board The following tables list the wiring information for the POS4000 Interface Board. > < Note: is a signal input to interface board is a signal output from interface board Table 2.
P O S 4 0 0 0 Table 4. Connections to Customer Entry system Connector Direction A-7 > Power for customer lights A-6 < "Out-of-Service" light A-5 < "Enter Wash" light (Code valid) A-4 < "Code Accepted / Wait" light A-3 < "Reenter Code" light (code invalid) D-3 > Quarter mechanism voltage pulse (credit) D-4 > Quarter mechanism voltage neutral D-5 > Bill mechanism voltage pulse (credit) D-6 > Bill mechanism voltage neutral Entry system Connection Table 5.
P O S 4 0 0 0 2.3 POS4000 Function Lines/Car Wash Features The function control lines used to start the specific car wash features purchased by the customer are identified as "function lines 1 - 8". The use of these lines is dependent on the specific software program in the POS4000 console. The uses of the function lines are given in the table on the following page by the type and number of program. To determine your POS4000 configuration, check the system configuration report Table 6.
P O S 4 0 0 0 2.4 Installing/Upgrading the EPROM Chip Warning: Depending upon the version of software that is currently in the console, this procedure may delete ALL configuration information, including all codes, fleet accounts, and accounting information. All setup configurations will be reset to factory defaults.
P O S 4 0 0 0 Figure 3. POS EPROM Location The EPROM chip has a small window on the top surface that may or may not be covered with an adhesive label. 5. Carefully remove the EPROM chip from the socket. Use a small flat head screw driver or an IC remover. Be careful to pry the chip from the socket and not the socket from the board.
P O S 4 0 0 0 Figure 4. EPROM and Socket 6. Carefully install the new EPROM into the socket. Make sure that the Dimple on the chip is facing the same direction as it was before (refer to previous drawing). Also, make sure that pins can be properly inserted into the sockets without bending. Component legs can be bent to fit sockets as follows: • Lay the chip on its side with the pins facing away from you. • Gently rock the chip away from you to bend the pins.
3 Testing The following information is for technical service personnel; Unitec does not recommend end users repair their own equipment. However the following information may be useful in helping the end user to get his or her system up and running without requiring a service call from the local equipment distributor. 3.1 Console Testing During the installation and normal operations of the POS4000, there may be times when the system doesn't operate as expected.
P O S 4 0 0 0 Document Number: Document Title: 40 Output relay line 4 on 50 Output relay line 5 on 60 Output relay line 6 on 70 Output relay line 7 on 80 Output relay line 8 on 90 Re-enter code relay output on 110 Code Accepted/wait relay output on 120 Enter Wash relay output on 130 Out-of-Service relay output on 140 All relay outputs on 150 Wash In-Use input status 160 Coin credit input status 170 Bill credit input status 180 Audit 1 input status 190 Audit 2 input status 210
P O S 4 0 0 0 3.2.1 Relay Test To check a specific relay on the interface board, you should close that relay by entering the appropriate code at the customer keypad (while the board is in test mode). That relay will remain on until another selection is made or until the board is put back into the normal mode of operation. While the relay is on check continuity between the common and output connector pins of the specific relay as follows: Table 10.
P O S 4 0 0 0 The connector pins for the specific inputs on the interface board are given below: Table 11. Interface Board Connector Pins Input Hot Neutral Wash In-Use D1 D2 Coin Credit Pulse D3 D4 Bill Credit Pulse D5 D6 Audit 1 D7 D8 Audit 2 D9 D8 Audit 3 D10 D8 Audit 4 D11 D8 Audit 5 D12 D8 3.2.3 Keypad Test To test the customer keypad, leave the interface board in the normal operations mode.
P O S 4 0 0 0 Table 12. Key Continuity Check Keys Connector Pins Key 1 Pins 1 & 7 Key 2 Pins 1 & 8 Key 3 Pins 1 & 9 Key 4 Pins 2 & 7 Key 5 Pins 2 & 8 Key 6 Pins 2 & 9 Key 7 Pins 3 & 7 Key 8 Pins 3 & 8 Key 9 Pins 3 & 9 Key * or P Pins 4 & 7 Key 0 Pins 4 & 8 Key # or A Pins 4 & 9 If any of these continuity checks fail, the keypad should be replaced. If one row or column of customer keys fails, make keypad continuity check as described above first.
P O S 4 0 0 0 [ T H I S Document Number: Document Title: P A G E I N T E N T I O N A L L Y POS4007 POS4000/V2 WSII Operations Manual L E F T B L A N K ] 20
P O S 4 0 0 0 4 Management Control (Command Reference) The management keys are used to access the various commands available. The management keys are typically white and are located on the top half of the console keypad. They are used for alpha-numeric entries as indicated by the large numeric characters located on the upper right half of the keys and letters located on the lower right half of the keys. They are also used to select commands as indicated by the text on the center of the keys.
4.1 System Configuration The System Configuration command allows you to configure many aspects of the console operation to your specification. To select this command press the [CMD] key followed by the [SYS SETUP] key. You will be prompted to enter password 3.
P O S 4 0 0 0 • Console language - used for text displayed on main console • Customer language - used for tickets and customer display • Number of Programs/options/groups • Type of program: Multi-pulse or single line per program • Relay Stacking status: Enabled/Disabled (see Note 1) • Interface Relay Type: Momentary/Latched • Type of Customer Buy up: None/Automatic/Selected/Forced • E-system configuration (Change and Wash displays) • Tax Rate • Tax Round Off: Enabled/Disabled (only if ta
P O S 4 0 0 0 4.1.1 Set System Time and Date To set the system date and time scroll through the System Configuration main menu until "Set System Time" appears. Once selected, the console will prompt for the date and time in the format MMDDYYHHMM (month, day, year, hour, minute). Two digits must be used for each entry (i.e.. 3 = 03) and all entries must be completed. Time is entered in military format (i.e.. 4:30PM is entered in the HHMM slot as 1630).
P O S 4 0 0 0 Note: A carwash "group" cannot be used as a feature to configure another group, use only specific wash programs and options. Example to set Group 3 to Program 1 and options 1, 2 & 4: [CMD] [SYSTEM SETUP] [3] (password 3) [ENTER] [MENU UP/DOWN] until "Configure a Group" is displayed [ENTER] [3] (select group #3 to configure) [ENTER] [Prog 1] (select wash functions in group) [Opt 1] [Opt 2] [Opt 4] [ENTER] 4.1.
P O S 4 0 0 0 4.1.4 Set Code Length This command allows you to change the maximum number of digits used in codes. Larger customer codes reduce the probability of a jackpotting of the system by guessing random numbers. For example, if the valid codes database is filled with 5,000 carwash codes and the code length is set to 6 (maximum code is 999990) a 10% probability of jackpotting exists, or 10 random codes would have to be tried on average to jackpot the system.
P O S 4 0 0 0 For example, if you have a console with 4 programs, 4 options and 4 groups and you don't use group 4 and the carwash doesn't have program 4 or options 3 and 4, you disable the unused keys as follows: [CMD] [SYSTEM SETUP] [3] (password 3) [ENTER] [MENU UP/DOWN] until "Disable Cashier Key" is displayed [ENTER] [Prog 4] (disable program 4) [Opt 3] (disable option 3) [Opt 4] (disable option 4) [Group 4] (disable group 4) [ENTER] Example to re-enable all cashier keys: [CMD] [SYSTEM SETUP] [3] (pas
P O S 4 0 0 0 Note: The new Baud Rate will not take effect until a power reset of the console occurs. To do this, simply turn the ON/OFF switch in the OFF position for a moment and then return it to the ON position. Note: The factory default baud rate is dependent on what type of EXT POS interface is configured on default. Serial Baud default for POS1 & POS2 is 19200, serial baud for POS 0 (No EXT POS interface) and POS3 is 2400. 4.1.
P O S 4 0 0 0 [1] [ENTER] [3][2] [ENTER] 4.1.9 Cash Upgrades (Options) Menu This sub-menu is used to configure the cash upgrade or buy up capabilities of your system. It contains three sub-menu items: • Set BUYUP Mode • Set Coin/Bill Values • Set Dispense Value • Set Dispense Mode (E-systems 4000 only) To execute one of the sub-menu commands, first select "Cash Upgrades MENU->" from the SYSTEM SETUP menu.
P O S 4 0 0 0 4.1.9.2 Set Coin/Bill Values This command is used to set the value of the coin and bill pulses that are connected to the interface board at the entrance of the carwash. To select this command scroll through the Cash Upgrades sub-menu until "Set Coin/Bill Values" appears and then press [ENTER]. Example to set coins as $0.50 and bills as $5.
P O S 4 0 0 0 4.1.9.4 Set Dispense Mode (E-System 4000 only) This command is used to set criteria for when the E-System 4000 coin box will dispense change. This function will not affect the change making ability for a Hamilton Autotec. The dispense modes are defined as follows: Table 13. E-System Dispense Mode Dispense Mode Description Comments 0 No change available None 1 Change available after wash activated Change is available at the escrowed amount only.
P O S 4 0 0 0 To execute one of the sub-menu commands, first select "External POS MENU->" from the SYSTEM SETUP menu, and then scroll through the sub-menu until the command of interest is displayed and then press the [ENTER] key. Note that with the Optional Remote Extpos Connection Software, the master and each secondary console can be set to interface to a different External POS system using different configuration settings. 4.1.10.1 Set POS Offset Note: This feature is for use with POS 1, 2 and 3.
P O S 4 0 0 0 [3][ENTER] Note: 4.1.10.3 If the external POS type is set to 1 or 2, the current EXT POS settings will print out with a mapping of the Carwash type given vs. the carwash type requested. Set POS MAX WASHES Note: This feature is for use with POS 1 and 2 only. This function is used to modify the commands received by an external point of sale device such as pump equipment. These commands are configured to ask for more wash types than are available.
P O S 4 0 0 0 [ENTER] Note: 4.1.10.5 The default setting is 0, which is normal protocol. Reverse Order Note: This feature is for use with POS 1 and 2 only. Enabling the Reverse Order function will allow the order of carwashes configured in the External POS device to be reversed. This function is often used when the External POS has the prices configured in descending order (wash 1 on EXTPOS is most expensive).
P O S 4 0 0 0 [ 1 ][Enter] 4.1.10.6 To enable select 1 Set Default Discount Levels Note: This feature is for use with POS 1, 2 and 3. Setting the default discount levels of the EXTPOS washes will make it so that when the EXTPOS wash is requesting a code, the accounting will assign a specific discount level to the purchase. This will happen even though the EXT POS device does not tell the POS4000 the discount level at which the wash was sold.
P O S 4 0 0 0 4.1.11 Multiple Unit MENU-> Note: This command is used to configure an OPTIONAL FEATURE of the POS4000. If this feature is not present in your system, you will not be able to execute these commands. This sub-menu is used to configure the multiple customer interfaces (carwash) and multiple Pointof-Sale (POS) capabilities of your system.
P O S 4 0 0 0 [3] (password 3) [MENU UP/DOWN] until "Multiple Unit MENU->" appears [ENTER] [MENU UP/DOWN] until "Controller/Remote" appears [ENTER] [2] to select Remote [ENTER] Note: 4.1.11.3 The default is for the console unit to be a controller. Set Number of Bays and Consoles This command is used to define the number of customer interfaces (carwash bays) and remote POS4000s that are present at a site. Note: Do not include the controller POS4000 when counting the number of Remote POS4000s.
P O S 4 0 0 0 Example to program remote consoles: [CMD] [SYSTEM SETUP] [3] (password 3) [MENU UP/DOWN] until "Multiple Unit MENU->" appears [ENTER] [MENU UP/DOWN] until "Prog Remote Consoles" appears [ENTER] This command will take a few moments to execute (depending upon the number of remote consoles to program). As the information is being passed to the remote console, verification messages will be displayed on the POS4000 screen.
P O S 4 0 0 0 4.1.13.2 Enable/Disable Displays This command is used to Enable or Disable the wash displays feature of an E-system coin box. If your E-System coin box is equipped with multiple LCD displays (E-4000 coin box), then you want to have Displays enabled.
P O S 4 0 0 0 4.2 Multi-Use Codes The multi-use codes feature, also known as "bundled wash" and similar to a fleet account, is used to sell a number of uses of a particular wash at a preset price. The customer gets a single code for these uses. The price, the number of uses, the type of wash in the package, and the feature number representing this package are preset in a "template".
P O S 4 0 0 0 The Feature Requested by EXT POS Enter the feature (wash) number representing this package, then press Enter Wash # sold in the package Enter the number of the wash to be sold in the package, then press Enter Max # of uses per package Enter the number of uses in the package, then press Enter Total package price (in cents)? Enter the price of the package in cents, then press Enter Print code status? Enter 1 if a receipt is printed at the WSII on each use, or enter 3 for no receipt, th
P O S 4 0 0 0 • Print Account • Print All Accounts • Print Trans History • Delete All Empty • Erase All Accounts To execute one of the secondary commands, scroll through the secondary menu until the command of interest is displayed, and then press the [ENTER] key. The procedures for using these commands are identical to the procedures used at the WSII. Refer to the WSII POS Operations Manual “Fleet Accounts and Coupons” section for more information on these commands. 4.3.
P O S 4 0 0 0 already exists, you will be prompted to "Try Again". If this happens, simply type in a different code and press [ENTER] again. Next you will be prompted for the Maximum number Washes. This is the total number of times this code can be used. For example, if you type 100 followed by the [ENTER] key, the code will be good for 100 washes. Next you will be prompted to input the Price Per Wash. This price is the amount that the customer will owe for each use of the code.
P O S 4 0 0 0 4.3.3 Delete an Account To delete a specific fleet account, scroll through the fleet account secondary menu until "Delete an Account" is displayed and then press the [ENTER] key. You will then be prompted for a fleet account code. If a valid fleet account code is entered, the current account information will be printed and then the account will be deleted.
P O S 4 0 0 0 [ENTER] [1][2][3][4][5][6] [ENTER] [3][0] [ENTER] (account code 123456) (make account good for 30 washes) 4.3.6 Delete Empty Accounts This new feature added in Version 6.64 is used to delete the fleet accounts in memory that have used up their available washes. This can be used to clear out some of the fleet account memory when filled up. The fleet accounts deleted will print up as if you selectively deleted each account as with the Delete and Account command.
P O S 4 0 0 0 o Sub-total of how many times each feature was activated Note: The counts for a particular item are, in general, printed only if the count for at least one of the levels is non-zero. This "auto-condensing" feature makes the reports easier to read since extraneous data is not printed. • VEHICLES WASHED SUMMARY- Summarizes the sub-totals from the detailed usage counts • WASH TIME INFO M:SS - This section indicates the number of times the car wash was "in-use" for specific time amounts.
P O S 4 0 0 0 • ENTRY SYSTEM SUMMARY (if BUYUP option present) details the following items: o Cash Deposited: total value of cash deposited o Cash Dispensed: total value of cash dispensed o Net Cash: cash deposited minus cash dispensed The cash totals are a running sum of each cash transaction.
P O S 4 0 0 0 SAMPLE REPORT POS4000 REPORT Print or Clear counts Print&Audit Date Time Accounts of report 1/12/2010 Levels of this02:48PM report Print or Clear counts Date & Time of report The following information is repeated for each wash type: MANAGER # of codes sold at each price level PROGRAM 1 Regular $2.50 45 Discnt 1 $1.50 4 # of PROGRAM 1 codes used Discnt 2 $0.
P O S 4 0 0 0 4.4.2 POS4000-WSII Accounting Report This section details the references in the POS4000 report to Sales at the Wash Select II software. This report will be available at a connecting POS4000 console when the POS4000 has Wash Select II software installed. To get more detailed information about the transactions at the Wash Select II, print an accounting report at the Wash Select II unit or acquire the report over the Remote Reporting option of the Wash Select II.
P O S 4 0 0 0 SUPER WASH Regular $ 6.00 Discnt 1 $ 0.00 Discnt 2 $ 0.00 Codes Used Accounts Used --------------POSCode Only Coinbox Only POSCode & Upgrd Sub-total 11 0 0 5 0 5 0 0 2 0 4 5 9 1 5 0 6 WORKS WASH Regular $ 7.00 Discnt 1 $ 0.00 Discnt 2 $ 0.
P O S 4 0 0 0 Set Passwords Void a Code Memory Info. Check Code sta Code Sales Loc 0 0 0 0 0 0 0 0 0 0 PASSWORD FAILURES Password 1 Password 2 Password 3 Password 4 Password 5 1 0 0 0 0 0 0 0 0 0 CODE ENTRY ERRS 1 0 RAINCHECKS 0 0 CODES VOID 0 0 REGISTER SUMMARY Console Sales EXT POS Sales Tax on Sales Sales RefundsTax Refunds Net Register $165.80 $0.00 $3.23 $0.00 $0.00 $169.03 $124.80 $0.00 $3.23 $0.00 $0.00 $128.
P O S 4 0 0 0 COUNTS CLEARED Last Cleared: 0 3 05/26/1991 05/27/1991 04:06PM 03:06PM COIN BOX PRICING Wash Select II - Bay 1 EXPRESS WASH DELUX WASH SUPER WASH WORKS WASH $ $ $ $ This price should match the Wash Select II pricing. If not then program the pricing at the Wash Select II. 3.80 4.75 5.70 6.65 The following table will help you to cross reference the information on the POS4000 accounting report to the Wash Select II report. Table 15.
P O S 4 0 0 0 POS4000 Report Item Coinbox Only Equivalent Item on Wash Select II POS Sum of the all Activation transactions except for: POS Code Only and POS Code + Other Note: If the Wash Select II activated washes while not communicating to the POS4000, some Coinbox Only transactions will appear in the Offline Wash category. Thus total Coinbox washes will be Offline Wash + Coinbox Only.
P O S 4 0 0 0 POS4000 Report Item Token Coins Equivalent Item on Wash Select II POS Tokens: Note: If you have the Multi coin option and you have multiple coins programmed. This value will be based on the number of pulses received. Example: WSII programmed as $1 token. Coin acceptor programmed for $1 token (1 pulse), $5 token (5 pulses), and $6 token (6 pulses).
P O S 4 0 0 0 • Set Discount 1 Price • Set Discount 2 Price • Print Pricing Report To execute one of the secondary commands, scroll through the secondary menu until the command of interest is displayed, and then press the [ENTER] key. 4.5.1 Set Regular or Discount Prices Once a price level has been selected (regular, discount 1 or discount 2), the pricing of all features at that price level can be set. The label and current price of feature 1 will be displayed.
P O S 4 0 0 0 Note: When using Cash acceptance at the entry system, regular prices for Wash programs and Groups must be in ascending order. Thus Program 1 must be less than program 2, Program 2 must be less than program 3. If wash prices are not in ascending order then washes may be ignored, or falsely armed during a cash transaction at the entry system. 4.5.2 Print Pricing Report This command is used to generate a report of the current prices of all features at all 3 price levels.
P O S 4 0 0 0 Note: The default setup is tax round off disable. This feature is typically only useful when relatively large tax rates and/or prices are in use. 4.6 Service Routines This command allows you to see the current system configuration and run various diagnostic tests. To select this command, press the [CMD] key followed by the [SERVICE] key.
P O S 4 0 0 0 console is assigned unit #1 and the customer interface is assigned unit #2. You should type the unit number you wish to test followed by the [ENTER] key. The console will briefly display "Wait Response From" followed by "UNIT n RESPONSE OK" if the test was successful or "UNIT DID NOT RESPOND" if the test failed. Example to test link with Unit 2: [CMD] [SERVICE] [6][2][7][4][7] (password 4) [MENU UP/DOWN] until "Link Test" is displayed [ENTER] [2] [ENTER] 4.6.
P O S 4 0 0 0 4.6.4 Set Print To display (Non printer Mode) This command implemented in Version 6.67 allows the manual control of printing the customer’s code to the display during a code printing. It is intended for when the ticket printer connected to the POS4000 is not functioning properly. When Set print to display is enabled, the customer code will be displayed on the POS4000 main screen for 10 seconds then cleared. The cashier must write this code down before it clears.
P O S 4 0 0 0 [ENTER] 4.8 Set Messages This command allows you to define the Header Message that is printed at the top of each ticket, the footer message that is printed at the bottom of each ticket and the Postscript messages that are optionally printed at the bottom of tickets. To select the Set Messages command, press the [CMD] key followed by the [SET MSGS] key. The console will prompt you to enter password 1.
P O S 4 0 0 0 Note: To simplify the message setup, it is recommended that the "change entire message" function be selected when several lines of a message are being changed. This will minimize the number of times the command has to be executed. Example to change header message text: [CMD] [SET MESSAGES] [1] (password 1) [ENTER] (Example to change header message text cont.) [MENU UP/DOWN] until "Change Header Msg.
P O S 4 0 0 0 * [ENTER] 4.8.3 Change Footer Message The Footer Message is printed at the bottom of every ticket. It can be up to 10 lines long with each line containing up to 40 regular sized black or red characters (20 if bold characters are used). To change the Footer message, scroll through the Set Messages secondary menu until "Change Footer Msg" appears, then press the [ENTER] key. The process for changing the Footer message is identical to that used to change the Header message.
P O S 4 0 0 0 After updating the messages, the current message structure will be updated onto the entry system message screens. 4.8.5 Print Current Message Configuration This command is used to generate a printout of the current header message, postscript messages and their assignments and footer message. To execute this command, scroll through the Set Messages secondary menu until "Print Message Config" appears and then press [ENTER].
P O S 4 0 0 0 [ENTER] [1][2][3][4][5] (new password 1) [ENTER] At this point the new password will be printed. Caution: SAVE THIS LISTING. THERE IS NO METHOD TO DETERMINE THE CURRENT PASSWORDS ONCE THEY HAVE BEEN CHANGED. If password 3 is forgotten, a service call will be required to reset the system. This reset will return EVERYTHING to factory default values and will delete all codes from memory. The System Configuration report (see Section 4.
P O S 4 0 0 0 • Clear ALL Used • Clear Old Codes To execute one of the secondary commands, scroll through the secondary menu until the command of interest is displayed, and then press the [ENTER] key. Note: 4.11.1 This command does not give access to the fleet account information. Print Valid Codes This command can be used to print all valid codes. To execute this command, scroll through the MEMORY secondary menu until "Print Valid Codes" appears. Then press [ENTER].
P O S 4 0 0 0 [ENTER] 4.11.4 Clear ALL Used Codes This command is the same as the Clear ALL Valid command except that the used customer codes are canceled. 4.11.5 Clear Old Codes This command allows you to cancel valid customer codes that were issued prior to a specific date. This command is required to enforce the code age warning (see Section 4.1.3) printed at the bottom of a ticket. To select this command, scroll through the secondary menu until "Clear Old Codes" is displayed. Then press [ENTER].
P O S 4 0 0 0 Note: 4.12.1 This menu is password protected by the “Code Lockout Password”. This password is defaulted to 272001. Lock Console Sales This function is used to enable or disable the Console code sales. When enabled, no codes can be printed from the console. No external POS functions will be affected by this feature. Check a code and Void a code functions are also not affected by this feature.
P O S 4 0 0 0 Possible conditions if code not found: • Issue date on ticket older than the oldest valid code: Ticket may or may not have been used (Can not determine). If ticket is older than code age warning on ticket, note this to the customer. • Issue date on ticket younger than oldest valid code but older than oldest used code: • Ticket was used, but has since rolled out of the used codes database. Example to check code 123450: [CMD] [CHECK CODE] [1][2][3][4][5] (0 is optional) [ENTER] 4.
P O S 4 0 0 0 Example to change the name of feature 1 (typically "PROGRAM 1") to "ECONO-WASH": [CMD] [FEATURE 1] (cashier key) [1] (password 1) [MENU UP/DOWN] until "Change Wash Name" appears [ENTER] [E][C][O][N][O][-][W][A][S][H] (to type [-] you must press [SHIFT] then [R] then [SHIFT] again to return to the lower characters) [ENTER] Note: 4.14.2 The [BOLD], [CENTER] and [RED] keys have no effect on wash names.
P O S 4 0 0 0 5 Cashier Operations The "cashier" keys are the 12 keys (usually yellow) on the bottom half of the keyboard. The main console has been designed so that the majority of cashier operations will be performed using the cashier keys. Each cashier key corresponds to a single feature. A feature may be a wash program, option or group. The number of each type of feature present and their location on the keypad depends upon the software installed in the POS4000 and cannot be changed by the user.
P O S 4 0 0 0 Example: Full price P1 & O1 [Prog 1] [Opt 1] [ENTER] Example: Full price-P2 & discount 1-O1 [Prog 2] [DISC 1][Opt 1] [ENTER] Example: Discount 2-P2 & discount 2-O1 & discount 2-O2 [DISC 2][Prog 2] [DISC 2][Opt 1] [DISC 2][opt 2] [ENTER] 5.2 Issuing Multiple Customer Tickets Multiple identical carwash tickets (each with a unique access code) can be generated using a limited number of keypad entries.
P O S 4 0 0 0 If the code is valid, the date/time it was issued and the features associated with it are printed. If the code has been used, the date/time it was redeemed is printed. If the code was previously canceled (using the void code command), the date/time that it was canceled is printed. If the code is not found in memory, the date and time of the oldest valid and used codes currently held in memory will be printed.
P O S 4 0 0 0 [1] [ENTER] [1][2][3][4][5] [ENTER] Document Number: Document Title: (password 1) POS4007 POS4000/V2 WSII Operations Manual 73
P O S 4 0 0 0 6 Customer Access A customer receives a car wash by entering his unique access code at the customer interface located at the entrance of the car wash. The customer interface includes a metal numeric keypad, coin and bill acceptor interfaces (coin/bill activation and change making is optional) and customer display. To receive a wash, the customer enters his unique car wash code on the numeric keypad. The "0" that is the last character of every code is used as an enter key.
P O S 4 0 0 0 • Amount deposited • Amount overpaid (in red) If the customer returns to recover his overpayment, the cashier should have the customer sign the overpayment ticket and save it along with the customer’s original wash ticket with their code for accountability. Note: When configuring cash acceptance (buy ups), wash programs and groups must be in ascending order (i.e. Program 1 must cost less than Program 2.) Failure to do so will result in improper cash handling at the customer interface.
P O S 4 0 0 0 Note: Options that were included in the original code are not included in the buy up process. If the customer purchases a group type ticket from the cashier, the buy up sequence will proceed through all group type washes as follows: Group 1, Group 2, ... Group N. If the price of a wash program is less than the price of a lower numbered program, it will not be included in the buy up process. For example, assume the following price structure: Program 1 $3.00 Program 2 $2.00 Program 3 $4.
P O S 4 0 0 0 In a transaction where the customer enters a code, the wash will arm the same as in Auto by Price. No selection will be required unless the customer tries to buy up with $5 or more. 6.2 Customer Stacking Important: This feature is not supported by all configurations.
P O S 4 0 0 0 7 Printer Instructions The following section provides information on the printers that come with the POS4000. There are two different models, but both are made by Citizen. If additional information is needed, consult the complete manual that came with the printer. 7.1 Instructions for Citizen Model CD-3535 7.1.1 General Cautions 1. Never operate your printer without loading the paper and ribbon cassettes. Any printing without these cassettes loaded may cause damage to the printer head. 2.
P O S 4 0 0 0 7.1.2 Setting and Removing the Printer Cover The figure below illustrates setting and removing the printer cover. Figure 5. Setting and Removing the Printer Cover 7.1.3 Ribbon and Cassette Installation In order to set the ribbon, disconnect the power source before hand. When the printing has been continued for many hours, be careful not to touch the printer head, as it might be hot. 1. Remove the printer cover. 2.
P O S 4 0 0 0 Figure 6. Installing the Printer Ribbon and Cassette 7.1.4 Loading and Changing the Paper Using Paper Roll: 1. Cut the paper at a right angle to its longitudinal centerline as shown in fig. 7. 2. Insert the paper into insertion inlet on the rear side of the printer. 3. Turn on the power switch and feed the paper by pushing the LF switch. 4. When the paper comes out of the clearance (paper cutter part) on the printer cover, fix the paper by means of paper holder, then set in on the main unit.
P O S 4 0 0 0 Figure 7. Loading the Printer Paper 7.1.5 Actuating the Print Functions 1. Be sure that a paper role is properly loaded. 2. Confirm that the ribbon cassette is properly installed and turn the power switch off. 3. Turn the power switch on while pressing the LF switch, and then release the LF switch after the self-test has begun. In the above operation, the self-print function will stop automatically when completed. However, the self-print function will not operate without paper. 7.1.
P O S 4 0 0 0 7.1.7 DIP Switch Settings The following table lists the DIP Switch settings for Citizens Printers Models 3530 and 3535. Table 16. Printer DIP Switch Settings DIP Switch ON 1 X OFF 2 X 3 X 4 X 5 X 6 X 7 X 8 X 7.2 Instructions for Citizen Model CD-S500 Refer to the Citizen CD-S500 operations manual, page 36 for more information on configuring the printer. Table 17. Citizen CDS500 Printer Settings Configuration Settings Command Type Number of Col.
P O S 4 0 0 0 6. Press the FEED button until you hear a single beep and release it. The printer will print the setting for NUMBER OF COL. Continue to press the button until the printer prints “Number of Col. –42/35”. 7. Press and hold the FEED button until you hear a single beep followed by three quick beeps. 8. Press the FEED button until you hear a single beep and release it. The printer will print the setting for FONT SELECT. Continue to press the button until the printer prints “Font Select -7*9”. 9.
P O S 4 0 0 0 8 Backup Operations The POS4000 interface board has a backup mode of operation that provides the ability to use up to 5 different customer codes that provide repeated access to up to 4 different wash types. Backup mode should be used in the event that a POS4000 main console failure prevents use of the normal codes generated and stored by the main console. To activate backup mode, DIP switch 4 should be moved to the ON position.
P O S 4 0 0 0 8.1 Programming the Change-Codes Password The default value for the change-codes password is 23123450. If you want to change this password, you do so by entering the change-password password, which is 15627470. After the change-password password has been entered, the interface board will wait for a new changecodes password to be entered. The change-codes password must end in a 0 may not contain a 0 anywhere else in the password and must be 8 or fewer digits long (including the 0).
P O S 4 0 0 0 8.3 Programming the Output Relays It is possible for each of the 5 backup customer codes to activate a different relay (or set of relays). After the change-relays password has been entered, the interface will beep once and wait for you to define which relay(s) should be activated when the first backup customer code is entered (see table on the next page).
P O S 4 0 0 0 9 Troubleshooting The following information is for technical service personnel, Unitec does not recommend end users repair their own equipment. However the following information may be useful in helping the end user to get his or her system up and running without requiring a service call from the local equipment distributor. 9.1 Printer Doesn't Print Check the following functions: 1. Make sure the printer power light is ON. If not, plug printer in and turn power switch on. 2.
P O S 4 0 0 0 console display. If no customer code is shown it is probably a keypad problem, therefore perform the customer keypad service tests. If the code entered appears on the console display, the customer buzzer is bad and you should replace the interface board. 9.4 Code Stacking Does Not Work Stacking allows a second customer to be processed while a first customer is still in the carwash.
P O S 4 0 0 0 generated by the car wash equipment. If the carwash equipment generates the "Enter Wash" control signal, check the carwash equipment. If the interface board "Enter Wash" signal is used, perform the "Enter Wash" relay test described in the Interface Test section. If the relay fails, replace the interface board. Note: The Enter Wash and Code Accepted/Wait relays are intended to control customer guidance lights.
P O S 4 0 0 0 Document Number: Document Title: POS4007 POS4000/V2 WSII Operations Manual 90
P O S 4 0 0 0 Document Number: Document Title: POS4007 POS4000/V2 WSII Operations Manual 91
P O S 4 0 0 0 Appendix A. Interfacing to an External Point-of-Sale The POS4000 has the ability to communicate with External Point-of-Sale (EXTPOS) equipment. This standard feature for Version 2 POS4000s allows: 1) customers to purchase carwash codes at fuel pumps that have "pay at the pump" capabilities, and 2) cashiers to sell carwash codes via the cash register. If this feature is not present and you want to acquire it, you should contact your carwash sales representative to order a software upgrade.
P O S 4 0 0 0 POS Max Washes: This is the maximum wash number that the Unitec Carwash POS Unit will respond to a code request. All requests above this value will be acted upon as if the POS Max Washes Value were subtracted from the Original request.
P O S 4 0 0 0 • • • • • • • • • Management Solutions Autogas Canmax/EDS Gasboy Panasonic Softsense Suntronics Tokiem Verifone External POS Type External POS Manufacturer Serial Interface Site Controller or Register Default BAUD Rate 0 none none none 1 Wayne Dresser POS1 19200* 2 Gilbarco POS2 19200* 3 Panasonic 9600 Suntronic (see note) 2400 (see note) Verifone (Ruby) 9600 Allied 9600* Softsense Uni-CAM 2400 Tokiem (POS 3) 2400 Management Solutions, Inc.
P O S 4 0 0 0 Note: When using the Suntronic model SM-960, you MUST set the maximum code length as 5 (see section 6.2.4). The SM-2000 allows you to use 5 or 6 digit codes. As communication occurs between the POS4000 main console and an external POS system, the second line of the POS4000 main console display will show the most recently processed message. If any communication errors occur, error messages will be displayed.
P O S 4 0 0 0 Symptom: Wash 1 at the pump is configured to be the most expensive wash and gives a code for the cheapest wash. Cause: EXT POS is configured for the reverse order as configured in the POS4000. Solution: Set Reverse order configuration and POS Max Washes (See Sections 4.1.10.5 and 4.1.10.3) Symptom: Receipt at pump or register is showing that code is good for that day only.
P O S 4 0 0 0 You may also have a Hardware or Cable problem. Solution: Verify if the main board hardware is Version 6.1 or not. If so acquire an SA1606 adapter from Unitec. To diagnose a Hardware problem, Unitec Provides a Windows based software package for Wash manufacturers and Distributors to test the Communications port when connected to a PC laptop computer. This package is called “POSTEST” and is available at a small cost to Field technicians.
P O S 4 0 0 0 Appendix B. Multiple Unit Configuration Note: The terms unit number and address are interchangeable. The POS4000 system is capable of controlling multiple customer interfaces (carwashes or bays) and multiple points-of-sale (POS4000 consoles). This is a Standard feature for Version 2 units. If this feature is not present and you want to acquire it, you should contact your carwash sales representative to order a software upgrade.
P O S 4 0 0 0 and used codes. Only accounting information from the Controller console is valid. Any accounting information, or code database information on the remote console is invalid. NOTES: 1. The following commands are NOT available on Remote consoles: MEMORY INFORMATION FLEET ACCOUNTS SET PRICING CLEAR AUDIT COUNTS All other commands are available at the remote consoles. With standard software, EXT POS connection is only possible with the Controller console.
P O S 4 0 0 0 Recommended procedure for configuration of consoles and bays: 1. Determine the addresses to configure any remote bays or consoles. 2. Power on the main console with the Green communications plug disconnected. 3. Configure the main console as unit 1. 4. Configure the main console as Controller. 5. Configure the Number of Bays and Consoles for the main controller. 6. Leave main console unplugged from the communications cable. Turn off power. 7.
P O S 4 0 0 0 Appendix C. Reconciliation of Sales When Connected to an EXTPOS Device EXT POS device: (External Point of Sale device) is defined as the computer system connecting to the EXT POS connection of the Carwash POS device (Enterlink, POS4000). This EXT POS device may be a Site controller (system controlling pumps) or Register. By connecting your carwash Point of Sale device (POS4000 or Enterlink) to an external POS device, you can significantly increase your car wash sales via Pump sales.
P O S 4 0 0 0 Net Console = Console Sales - Sales Refunds Entry System Summary: This summary gives a report on the amount of cash entered directly into the entry system at the carwash. This report will only appear if there is cash acceptance at the coin box. The report may be slightly different for your system depending if your system uses an Enterlink, AutoTec, Esystems or a Standard Unitec interface board. Total cash sales are shown as Net cash.
P O S 4 0 0 0 Appendix D. Changing the Wash Description Insert Pocket on Version 2 Style Cases Preface: The POS4000 Version 2 style case is designed with a durable membrane keypad with insert pocket that can be customized to your specific discounts and wash names. The POS4000 comes with a standard generic card loaded into your console keypad. Although any sheet of paper that is 3.7” wide and 3.
P O S 4 0 0 0 Appendix E. Application Notes for Using Default Discounts Function The following application note covers the use of the Default Discounts function for the purpose of correctly accounting for carwashes from within the POS4000 system.
P O S 4 0 0 0 If a customer is given a refund for a code, a code void must always be done at the POS4000 even if the sale was voided in the Wayne + POS4000 pricing report should look as follows: Feature * Express Wash Deluxe Wash Super Wash Works Wash Program 5 Program 6 Program 7 Program 8 Full 5.00 6.00 7.00 0.00 0.00 0.00 0.00 0.00 Price Level Disc1 Disc2 3.00 0.00 4.00 0.00 5.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 *Your wash names may differ.
P O S 4 0 0 0 Appendix F. Application Notes for Using the Reverse Order Function Purpose: To program a POS4000 system where the Register/Pumps are to be programmed with wash 1 as the most expensive. Requirements: POS4000 must be loaded with Software version 7.10 or higher. POS4000 system must be set up with wash 1 as the least expensive in order to allow proper cash purchases at the entry system under all circumstances.
P O S 4 0 0 0 After the last change is made, a printout should follow that looks like this. (Note if using groups Feature returned will be G1, G2 etc).
