User guide

Section 7: SITE
7-15
7.13 CID ROUTING
Figure 7-5 Site --> CID Routing screen
The CID Routing table allows you to route calls based on the caller
ID information. You can use a complete number or a partial number
(which includes only the area code, or area code + exchange).
You can bind each number in this table with a specific mailbox (which
can also be a lead number for an ACD group or a script mailbox).
You can also specify the type of action to be taken with this number.
For example, you can define specific numbers to always be trans-
ferred to a mailbox to take a message, and other to be transferred to
a live extension.
To add new numbers to this list:
• Click the NEW button.
To remove numbers from the list:
1. Check the REMOVE box.
2. Click SAVE.
The CID routing table is used in conjunction with the Script opcode
CID Routing.