User guide

Section 7: SITE
7-5
7.3 THE SITE SETTINGS SCREEN
Figure 7-2 Site --> Settings screen
7.4 PARAMETERS ON THE SITE --> SETTINGS SCREEN
e
maGEN
has a built-in call queuing feature. When the auto-atten-
dant detects a busy event from an extension, it can be set to allow
the caller to be placed on hold, in a queue.
e
maGEN
will arrange all
incoming calls to this extension in a queue, and will let each caller
know their position in the queue. The system will try transferring the
caller to the extension after a defined period, while holding the call,
with full transfer supervision. If the extension is still busy, the system
will announce to the caller their position in the queue. While holding,
e
maGEN
can play promotional announcements to the caller (refer
to Chapter 16 – Voice Prompts).
The following parameters needs to be set, on the Site --> Settings
screen, to activate this feature: