User guide

CONTENTS (Continued)
vii
Section 10
DEPARTMENTS
10.1 DEPARTMENT DEFINITION
............................................................10-1
10.1.1 Recording system greetings......................................................... 10-2
10.1.2 Conversion table .......................................................................... 10-2
10.1.3 Using a script instead of the standard automated attendant ........ 10-3
10.2 DEPARTMENT -- PROPERTIES GENERAL SETTINGS..................... 10-3
10.3 DEPARTMENT -- PROPERTIES DIRECTORY MODE ........................ 10-6
10.4 DEPARTMENT --> WORKING HOURS ................................................ 10-7
10.5 DEPARTMENT -- PROPERTIES CONVERSION TABLE ...................... 10-8
10.6 DEPARTMENT --> DIRECTORY ASSISTANCE.................................... 10-9
10.6.1 Speech recognition automated attendant .................................... 10-9
10.6.2 Key press directory assistance .................................................. 10-10
10.6.3 Adding and removing names ..................................................... 10-10
10.7 SETTING UP SPEECH RECOGNITION...............................................10-11
10.7.1 Defining names ...........................................................................10-11
10.7.2 Adding names to the pronunciation table................................... 10-13
Section 11
MAILBOX
11.1 MAILBOX MAINTENANCE
.............................................................. 11-1
11.2 ESSENTIAL FIELDS TO SET WHEN CREATING
NEW MAILBOXES
...........................................................................11-2
11.3 CREATING A MAILBOX
..................................................................11-2
11.4 MAILBOX PROPERTIES FIELDS...........................................................11-3
11.5 TRANSFER CALLS................................................................................ 11-9
11.6 WAKE UP CALLS ................................................................................ 11-12
11.7 CONVERSION TABLE......................................................................... 11-14
11.8 MESSAGE NOTIFICATION ................................................................. 11-16
11.8.1 Bin information fields...................................................................11-18
11.8.2 Schedule table entries.................................................................11-19
11.9 EMAIL SETTINGS................................................................................ 11-24
11.9.1 Enabling the email client .............................................................11-25
11.9.2 Setting up the email client for POP3 ...........................................11-25
11.9.3 Setting up the email client for IMAP............................................11-26
11.9.4 Setting up Send-Mail...................................................................11-27
11.10 POP3 ACCOUNTS............................................................................. 11-28
11.10.1 Synchronize email.................................................................... 11-29
11.11 EMAIL REPLY SETTINGS................................................................. 11-29
11.12 FORWARDING OPTIONS ................................................................. 11-30
10.12.1 Actions ..................................................................................... 11-31
Section 12
CLASS OF SERVICE
12.1 GENERAL .............................................................................................. 12-1