User guide

76-110-0887/0, Issue 1
4-2
has already detected DTMF during the call, and it knows the caller has a
Touch Tone phone. In cases where DTMF is not detected by
e
maGEN
at
the opening greeting point, when the caller does not respond to the
prompts,
e
maGEN
will transfer the call to the No response Operator,
specified in the Departments --> Properties --> No response mailbox
field.
4.3.3 Too many Errors
The system counts the number of errors (incorrect key entries) that a user
makes while interacting with a menu. If the number of errors reaches the
pre-set number (usually 3), the caller is politely disconnected.
Errors are considered entries of invalid numbers such as extension num-
bers, passwords, date and time entries, etc.
4.3.4 Allowable time between key entries
There are a numerous places within the system where multidigit entries
must be made: mailbox numbers; group list numbers; phone numbers and
time entry.
The system is expecting a string of a pre determined digit length.
e
ma-
GEN
waits a few seconds between the digit entry, and upon receiving no
additional digits within the allowable time, it assumes that the entry was
complete.
e
maGEN
then responds based on the digits received.
For example, when entering mailbox 123 as a destination, if there is too
long a pause between 2 and 3, the system
will
interpret the number entered
as 12 and not 123.
To define the length of time allowed between digit entries:
• use the System time out field, on the Site --> Settings screen, under
the System Parameters heading.
4.3.5 Use of the # key to terminate an entry
The # key can be entered to terminate an entry. Though the system has
built-in timers that identify an end of a multi digit entry by a pre-determined
pause, a user can shorten the response time by pressing the # key, such as
when quickly entering a phone number.
4.3.6 Use of the * key
Cancel action: Many of the menu choices within the system include an op-
tion to cancel the user's selection by pressing the * key.
Move to previous menu: In all of the subscriber interface menus, pressing
the * key
will
result in returning to the previous menu.