User guide

4-1
Section 4
OPERATION
4.1 GENERAL
Before the system actually begins processing calls, certain informa-
tion must be entered to complete the installation. Information about
the company, the telephone system, and mailboxes must be en-
tered.
4.2 CONVENTIONS
A command is always referred to by the chain of menus you need to select
to get to it. For example, to enter the mailbox menu: Users -> Mailboxes
4.3 GENERAL RULES
There are a number of general rules of operation that apply no matter what
part of the system a subscriber or outside caller is using.
4.3.1 System Prompts
e
maGEN
communicates with subscribers and outside callers via
prompts. These prompts outline a caller's choices at any given point or give
helpful explanations about the system.
As subscribers become more familiar with the system, they know which
keys to press without hearing the entire prompt.
e
maGEN
system allows
an experienced user to press the correct key and interrupt the prompt.
It is possible to "key ahead", i.e., enter several commands very quickly with-
out waiting for the system to respond with prompts. For example, when the
system first answers, subscribers enter #, their mailbox numbers and pass-
words to advance to the subscriber's menu.
4.3.2 No Response from the user
The system is designed to respond when any of the 12 keys on a Touch
Tone phone's keypad are pressed. If no key is pressed in response to a
prompt, the system assumes the user is uncertain about the correct entry.
The system offers the caller assistance. If there is still no response, the sys-
tem will politely disconnect. This scenario will occur only after the system