User guide

Section 15: THE SYSTEM ADMINISTRATOR
15-13
K.
291-299 - Directory Assistance List
e
maGEN
allows each department to record the list of all the
mailbox owners and their mailbox number, to be played in
directory assistance when the caller requests a list of all
members.
-- Department 1 - 291 -- Department 6 - 296
-- Department 2 - 292 -- Department 7 - 297
-- Department 3 - 293 -- Department 8 - 298
-- Department 4 - 294 -- Department 9 - 299
-- Department 5 - 295
L.
291-299 -- ACD-Queue announcements
Some switches will send information to
e
maGEN
to play a
particular file when a call is on hold in an ACD queue.
These announcements are recorded as files with numbers
identical to the number the switch sends.
For example, if the switch sends announcement number 10,
you will need to record prompt 10. for prompts 1 through 9
use 01 to 09 (i.e. always use a two digit number).