User guide

76-110-0887/0, Issue 1
15-12
E.
This prompt, if recorded, is designed to instruct a caller to
take different actions intended specifically for night time
(usually after working hours). This prompt will be played
when the system enters into the night mode (either manually
or when the automatic mode switches to the night setting)
when different extensions are assigned to answer as opera-
tor and alternate operator. This prompt is available to all nine
departments as numbers 141 through 149.
F.
This prompt is designed to be played in case of emergency,
when the system is switched to the emergency mode. This
prompt is available to all nine departments as numbers 151
through 159.
If there is only one department in the system, the emergency
greeting can be edited from the "for emergency greeting"
menu option of the Administration Menu.
G.
161.ENG through 16999.ENG -- Sub Menu Greeting
The purpose of this prompt is to instruct a caller how to reach
another destination or an operator, when returning from a
previous destination. This prompt is available to all nine
departments as numbers 161 through 169.
H.
16 Holiday Greetings
This prompt is available to all nine departments as numbers
121 through 129. These are system greetings. They are
shared by all departments. If recorded and scheduled, these
greetings will be played before all other prompts when a call
comes in on a scheduled holiday.
I.
e
maGEN
allows each department its own on hold prompts.
These can be promotional prompts and are recommended
not to exceed 60 seconds per prompt.
Please note these prompts are not the system music on
hold. They are only heard by the caller if they are put on hold
within
e
maGEN
, in the following instances:
• while overhead paging a user
• in Call Queuing
• while a caller is put on hold using
e
maGEN
Client
J.
These are system prompts. They are shared by all depart-
ments. 8 different paging announcements are available to be
played on a public-address system. (Refer to site V.M.
parameter for scheduling and paging zones.)