User guide

Section 2: SYSTEM OVERVIEW
2-3
nection to
e
maGEN
, from any
unit
e
system telephone set, or
any DTMF telephone.
• When answered by the automated attendant, outside callers fol-
low recorded instructions which explain how to dial directly to the
extension of their choice or how to use the Automated Attendant
Dial By Name feature to reach their desired party. This feature
provides the convenience of direct inward dialing on outside
lines, and, since these calls are not transferred via an attendant,
it reduces the burden on the attendant position.
e
maGEN
can
also double as an after-hours office attendant.
• An outside call to an
e
maGEN
subscriber can be forwarded by
the automated attendant to that subscriber’s outside number (or
mailbox or alternative internal location), by utilizing the
unit
e
system’s outside line patch feature. This approach can be useful
when, for example, the subscriber’s extension number is busy or
does not answer, or when that subscriber only has an external
number and no internal extension.
• A call to an outside party on an external line behind Centrex or a
PABX (private automatic branch exchange) can be enabled, by
having
e
maGEN
initiate the flash signaling required for placing
such a call.
•
e
maGEN
voice mail is a sophisticated, reliable and confidential
solution to the problem of unanswered calls. A caller who
receives no answer at an extension, is connected to
e
maGEN
voice mail to hear the mailbox owner's prerecorded personal
opening greeting. The caller can then record and edit a voice
message in the called user's mailbox.
•With
e
maGEN
, your telephone set display indicates that a voice
message was recorded in your mailbox -- or, if there is more than
one message, it shows the number of messages in the mailbox.
You can access your mailbox at the touch of a button.
• The user of a
unit
e
system Avanti 3025, Avanti 3020 and Avanti
3015D telephone set or Executive telephone set with an
expanded display has the option of reviewing waiting messages
by means of a visual message list displayed on his telephone
set. Once the Visual message review feature has been activated,
the number of waiting new, urgent and old messages appear, as
well as the number of messages prepared by the user for future
delivery and the number of messages to be certified by the user.
After selecting one of these message categories, you can then
scroll through the list -- up to five messages per display page --
and handle each message as you deem appropriate.