User guide

76-110-0887/0, Issue 1
14-10
Record - 10 seconds
5 05 "Thank you for your time. We will now connect
you to a live operator."
Transfer to fixed extension 345.
EXAMPLE 2:
Script Function: Automated Attendant
and Customer information
The Script Generator can be used to replace the main menu greet-
ing and at the same time serve as a Customer Information System.
In this example, a customer can call in to a repair shop to check the
status of a repair by entering the receipt number. After entering the
number, the customer will hear a recording done by the technician,
in which the status of the repair is specified. The technician will call
in to the same script, choose option 3 to record a status message or
option 4 to delete a status message. Also available under this menu
are all the transfer options, including to a fixed mailbox (the supervi-
sor), and the append option (the caller enters a two digit number,
which is appended to the digit 2 from the main menu to become 2xx
- the department number). For this script to serve as a main menu,
in Department Definition fields I,J you should enter Y to start with
script and the script number (100 in this case). Option 8 (which goes
to line 13) is an example of how to move from one script to another.
Line # Voice File Voice Prompt and Remarks
1 01 Dial 1 to listen to status of repair,
Dial 2 to transfer to a department,
Dial 3 to record a repair status,
Dial 4 to delete a repair status,
Dial 5 if you know your party’s mailbox num-
ber,
Dial 6 to leave a message to the supervisor,
Dial 7 if you are the supervisor,
Dial 8 to transfer to a different script,
Dial 9 to terminate this call,
Dial 0 to talk with the supervisor,
Dial * to leave a message to a subscriber,
Dial # to enter as a subscriber
2 02 "Please enter your receipt number"
Get 4 digits, play corresponding file
3 03 "You have entered an invalid number”
Return to main menu
4 04 "Please enter a two digit department number"