User guide

14-1

Section 14

SCRIPTS

14.1 INTRODUCTION

In addition to the standard department menus and mailbox greetings,

maGEN

allows for customized routines, called Scripts. Scripts are

used for directing callers around the system. Scripts may also be

used to provide various choices to the caller, as well as being the

standard tool for setting up "Audio Text” mailboxes and build custom

applications.

This section provides an overview of how scripts operate, and how

they can quickly and easily be used to build custom applications.

14.2 CREATING A SCRIPT -- AN OVERVIEW

Any mailbox in the system can be defined as a script. As such, the

script can be constructed to:

• provide interactive information to the caller,

• ask questions and save the recorded answers as incoming mes-

sages,

• present the caller with options to access other areas of the sys-

tem.

A script can be used to replace the usual opening greetings of a de-

partment. Once a caller is routed to the script, a list of choices may

be given to the caller to allow access to other departments, transfer

to other mailboxes, answer a questionnaire, access recorded infor-

mation, etc.

It is possible to simultaneously operate scripts in different languages.

In order to create a script:

1. First, define a mailbox as a "script" in the Mailbox --> Proper-

ties --> Type drop box field.

2. Then click the Script tab at the top of the Mailbox --> Properties

menu screen.