User guide

Section 12: CLASS OF SERVICE
12-9
Full Supervision:
e
maGEN
will transfer a call and supervise it until
it received an event that indicates answer, busy or no answer.
Partial Supervision:
e
maGEN
will transfer a call and wait for the
first ring. It will drop the call if it receives a first ring or a connect, but
will retrieve the call if the extension was busy.
Number of rings before no answer
This field determines how many times the extension will ring before
e
maGEN
decides the phone has not been answered and retrieves
the caller for further actions. This entry should be tailored to the
mailbox holder's normal routine. If the mailbox holder normally is
near the extension, the entry should be low, typically 4 or 5 rings. If
the mailbox holder typically works at a distance from the extension,
increase the number of rings accordingly.
NOTE
This setting is relevant only when the Full
supervision level is defined for this mailbox.
12.4.1 Ringer MWI
If a mailbox has the MWI type set to R -- in the Mailbox --> Proper-
ties --> Message Light field -- then use the following parameters to
set the times and intervals at which
e
maGEN
will call the extension
to notify about new messages.
From / To
This field determines the time period for this COS during which
e
maGEN
will attempt to activate the message indicator for the
mailbox.
Legal values:
Full / Partial / Blind
Default:
Blind
Action:
Click the button.
Legal values:
1 to 9
Default:
4 rings
Action:
Enter the number of rings to wait before
e
maGEN
retrieves the call.
Legal values:
12:00 AM / 11:59 PM
Default:
12:00 AM / 12:00 AM
Action:
Enter the times in which it is relevant to ring
the extension.