User guide

Section 12: CLASS OF SERVICE
12-7
to alert the caller of the approaching limit (how many seconds are
left for recording).
Continue
This field determines the action taken after a caller has finished
recording a message:
• hangup - disconnect the call,
• continue - go back to the entry level menu,
• mailbox number -- execute a different mailbox (whether it is a
script mailbox, transfer or regular message).
12.4 INCOMING CALLS
Maximum ports on hold
This field controls how many callers may be put on hold in
e
ma-
GEN
for a mailbox holder with this COS. Calls held in
e
maGEN
tie
up the port until the call can be transferred to the mailbox extension.
This feature is part of the Call Queuing fields, defined in the Site -->
Settings screen.
To automatically put the caller on hold (if the user extension is busy)
– check the Auto hold box, below.
Auto hold
To automatically put the caller on hold (if the user extension is busy)
– check the Auto hold box.
Legal values:
5 to 10 seconds
Default:
10 seconds
Action:
SELECT from the drop list.
Legal values:
Hangup / Continue / Mailbox number
Default:
Blank
Action:
Select from the drop box.
Legal values:
0 to 24 calls
Default:
0
Action:
Select from the drop list.
Legal values:
check / uncheck
Default:
Unchecked
Action:
Click the box to check or uncheck.