User guide

Section 11: MAILBOX
11-31
• If the call arrived into
e
maGEN
in the form of system integration
(for example: a DID call that resulted in no-answer condition and
forwarded to voice mail), it is considered a System condition.
Please note that the Forwarding Options table is checked by
e
ma-
GEN
before the actual greeting is played.
11.12.1 Actions
You can specifically define what action to take upon each condition
described above. The possible actions are:
• Main Menu – send the caller back to main menu.
• Transfer Ext. – transfer the caller to the extension in the Send to:
field (this is a non-supervised transfer to the actual extension).
• Transfer Mbox. – transfer the caller to the mailbox in the Send to:
field (this options allow more flexibility than the Transfer Ext.
option, as you can specify in the mailbox the type of supervision
required. You can also use this option to transfer callers into a
script or to leave a message in another mailbox).
• Follow Me – transfer the caller to an external number specified in
the Send to: field.
• Take Msg. – proceed to take a message – play the appropriate
mailbox greeting. Please note that this action will take a mes-
sage in the current mailbox, and you cannot define a different
mailbox destination.
• Pager – allows the caller to enter a telephone number which will
be sent to the owner’s pager. The pager to which the message
will be sent to is specified in the first bin of the message notifica-
tion page.
• Email – allows the caller to enter a telephone number which will
be sent to the owner’s email address. The email address to
which the message will be sent to is specified in the first bin of
the message notification page.
The parameter field is for future use.