User guide

76-110-0887/0, Issue 1
11-10
before they end-up in the voice mailbox. In this case,
e
maGEN
will
serve as an attendant trying to locate the called party within the site.
NOTE
In order to enable a transfer to more than
one extension, the transfer supervision field
for this mailbox in Class of Service must be
set to Full. See Class of service -->
Incoming Calls --> Transfer Supervision,
Section 12.3.
Transfer Mode
This field tells
e
maGEN
whether or not to attempt to transfer calls
to the physical extension/s related to the current mailbox. If set to N,
and a caller dials this mailbox number, the mailbox owner's greeting
will immediately be heard and the option to leave a message will be
given to the caller.
When several mailboxes use the same extension, and to avoid con-
fusion regarding who the call is for, you may use the Announce op-
tion in this field. Set the parameter to A, and when the call is
transferred,
e
maGEN
will announce the name of the owner (unlike
Call Screening, where
e
maGEN
announces the name of the caller),
before actually connecting the call. This way, the users know to
whom the call is intended.
In case a user wants calls to go through to the extension, during work
hours, and directly to the mailbox, during off hours, set this field to
Day. The system will check in the department definition time table,
and transfer to the extension -- during daytime, and to the mailbox
-- during night time.
Call Screening
This field controls whether or not the mailbox will screen calls for the
mailbox owner. If checked, callers are prompted to identify them-
Legal values:
1 to 7 digits
Default:
Field 1 - same as mailbox number
Field 2 - no entry
Field 3 - no entry
Action:
Enter the extension number/s for this
mailbox.
Legal values:
Y / N / A / D
Default:
Yes
Action:
Click a button to select the mode.