User guide

76-110-0887/0, Issue 1
10-4
Normal operation mode
These fields determine which mode the selected department will op-
erate in Normal conditions. Each mode can contain different main
greetings, different operators and different script routings.
When in Automatic mode,
e
maGEN
responds by routing the calls
according to the internal clock and the working hours table described
below.
When set manually for Day, Night, Lunch or Emergency Mode,
e
ma-
GEN
routes the calls based on the specific set of instructions for the
current operating mode.
Holiday operation mode
Refer to above Normal Operation Mode. The entry in this field will go
into effect based on the Holiday schedule Site -> Holidays.
Start with script - Day/Lunch/Night
e
maGEN
will start executing this script instead of playing the nor-
mal main menu. This option allows for complex menus.
The override integration with script will force the system to answer
every call with a script, even if the call is received internally with in-
tegration.
No response mailbox - Day/Lunch/Night
This field is used to tell
e
maGEN
where to transfer a caller who
does not or cannot respond to an
e
maGEN
prompt with DTMF
tones. For example, if the caller is not calling from a Touch Tone tele-
phone. Leaving this field empty causes
e
maGEN
to hang up on the
Action:
Enter department/tenant number.
Legal values:
Day, Night, Lunch, Automatic, Emergency
Default:
Automatic
Action:
Select from the drop box.
Legal values:
Day, Night, Lunch, Automatic, Emergency
Default:
Automatic
Action:
Select from the drop box.
Legal values:
any valid script mailbox number in system
Default:
Blank
Action:
Select from the drop box – only valid script
mailboxes will be displayed.