User guide

Section 10: DEPARTMENTS
10-3
While the user is listening to the automated attendant greeting, you
want to provide them with one-touch dialing in addition to the ability
to dial a mailbox number or press 0 to reach the operator.
The one-touch dialing is defined in the conversion table.
For each digit option you want to use as a one-touch number, assign
a mailbox number -- in the Department --> Properties --> Conver-
sion Table.
The automated attendant will execute the routing to this mailbox.
NOTE
You can use any number in the conversion
table, regardless of the mailboxes number-
ing scheme. For example, if you have mail-
boxes starting with the digit 3 -- you may
also use the digit 3 in the conversion table.
The system will wait for the maximum num-
ber of digits allowed for a mailbox (defined
in Mailbox length field, under the Security
heading of the Site --> Settings ).
If it receives all digits -- it will try to open a
mailbox. Otherwise, it will try to convert the
entered digit according to the conversion
table.
10.1.3 Using a script instead of the standard automated attendant
In some cases when a more sophisticated automated attendant tree
is required, you can override the standard automated attendant that
uses the conversion table and the external prompts and use a script.
Set the Department --> Properties --> Start with script field to the
designated script.
The system will automatically start with the script without playing any
of the external prompts.
10.2 DEPARTMENT --> PROPERTIES GENERAL SETTINGS
Department Number
This is the field that determines which Company, tenant or depart-
ment is going to be defined.
Legal values:
1,..9
Default:
1