User guide

76-110-0887/0, Issue 1
10-2
The department activated for each port:
• is defined in the PBX --> Port Definition (“Department” Column
on PBX --> Port Definition screen, see Section 7)
or
• can be dynamically set using a PBX Integration Line command
(on the PBX --> Trunk Integration screen, see Section 8.11).
NOTE
If a call comes in and integration informa-
tion sent by the PBX routes the call to a
specific mailbox, the main automated atten-
dant will not be activated.
The automated attendant greetings and routing are time sensitive.
The operation mode determines which greeting to use and which op-
erator and no response mailbox to use at any given time. The oper-
ation mode can be set automatically – using the working hours table
or can be fixed at any given mode.
When setting up a system, you will need to record the automated at-
tendant greetings. These greetings are not mailbox numbers – rather
they are simple prompts, recorded through the system administrator
mailbox.
10.1.1 Recording system greetings
1. Enter the administrator mailbox designated in Site --> Settings.
2. Press # for administrator menu.
3. Select option 2 – record a prompt.
4. Enter the greeting number to be recorded and follow the instruc-
tions.
The greetings to be recorded are:
• 100 – good morning
• 101 – good afternoon
• 102 – good evening
• 111 – Company greeting (“Thank you for calling …”)
• 121 – Instructions (“With a touch tone phone… Press 1 for…”)
For a full description of the prompts refer to Section 16, below.
For system administrator instructions refer to Section 15, below.
10.1.2 Conversion table
After recording the system prompts, you will want to create a corre-
sponding routing scheme.