User guide

Section 9: PBX
9-17
• S - source digit(s)
• E - target extension digit(s)
• L - line (trunk) digit(s)
• ? – Caller ID digit(s)
See the string examples below to get a good idea of how these pro-
tocols are set up.
DTMF String Examples:
• ***4EEE (No Answer) Action
No answer from "EEE" destination extension number.
e
maGEN
expects ***4 and three extension digits.
If the particular PBX has extension numbers of four digits, you
should enter “EEEE” rather than “EEE” for three digit extension.
• ***3EEE (Busy) Action
Busy at "EEE" destination extension.
• 5#SSS#EEE (No Answer) Action
"SSS" (source/calling station) called "EEE" (destination/called
station) and there was no answer.
e
maGEN
ignores the source, which normally would be a C.O.
line, and performs the action on the "EEE" destination station
Any PBX protocol format can be implemented for efficient full inte-
gration with the PBX/KTS.
Action
The entries in these fields instruct
e
maGEN
as to what action
should be taken when the DTMF string to the left of this action is
received.
The following actions are available:
Busy
The caller will be sent directly to the message-taking menu for the
mailbox which
e
maGEN
attempted a transfer to but received a busy
condition.
Legal values:
0, 1, 2-9, *, #, S, E, L, ?
Default:
Blank
Action:
Enter the correct DTMF protocol for the de-
sired action choice.
Legal values:
Pop-Up Menu
Default:
Blank
Action:
Use the drop box to select an action.