User guide

76-110-0887/0, Issue 1
9-4
9.4 IN-BAND INTEGRATION
Most modern PBXs will send in-band touch-tones at the beginning of
a call to instruct the voice mail system how to handle the call.
Check the PBX --> Integration --> Integration Parameters --> Full
integration support field.
e
maGEN
will wait, either,
• a specified amount of time (PBX --> Integration --> First tim-
eout field),
or
• for a specified amount of digits (PBX --> Integration --> Inte-
gration Parameters --> Maximum protocol length field),
whichever comes first, before playing the main menu.
If digits arrive within this period,
e
maGEN
will process the digits ac-
cording to the integration command table. With this table you can
control what
e
maGEN
will do upon digits received from the PBX.
Check that PBX integration is working properly by performing the fol-
lowing tests:
1. Press the voice mail key on a phone or dial the voice mail hunt
group number.
e
maGEN
will answer and immediately ask you to enter pass-
word for the mailbox you called from. If you do not get the pass-
word menu, check the following:
a. The PBX is sending digits to
e
maGEN
in the beginning of
the call. Use a test set, a touch-tone grabber or the flow con-
trol screen.
b. A mailbox corresponding with the extension you are calling
from exists.
c. There is an entry in the PBX integration commands for “Enter
M.B.”
d. If you are sure digits are being sent to
e
maGEN
, check that
the digits correspond with the “Enter M.B.” command, and
that you have EEE in the place of the extension number you
are receiving (EEE corresponds with 3 digit mailboxes. For 2
digit extensions use EE, For 4 use EEEE).
2. Set an extension to forward calls to
e
maGEN
. Dial that exten-
sion. Verify the call is forwarded to voice mail and you get the
prompt: “Extension number … is not available…” If you did not
get into the mailbox to record a message, check the following:
a. The extension is forwarding to voice mail.