Operator`s manual

Sprite Installation and Operator’s Manual REV D1 Page 34 of 36
14.0 Customer/Technical Support
14.1 Return Authorization/Customer Service
To return a product to Unimark for repair or other assistance, please be prepared with the following information before
calling our Customer Service department at 800-255-6356 (US only) or 913-649-2424:
 Customer name and telephone number
 Product model number or description
 Product serial number
 Description of failure
 Billing address
 Customer ship to address and method of shipping
 Repair option selection (Warranty, Flat Rate, Time and Materials or Refurbishment)
Our Customer Service Specialist will be entering the information into our system during your call to ensure quick and
accurate handling of your return. You will then be given a return authorization number.
The original shipping container and packing material in which the SPRITE was shipped to you provides optimal
protection for reshipment. If you retained the original shipping material and it is still in good condition, we recommend
that you re-use it. Otherwise, contact Unimark for a packing kit. The figure below shows an exploded view of typical
packing for shipping the SPRITE. Use this figure and the following procedures to pack the SPRITE for shipping.
14.1.1 Prepare item for return to Unimark - Do NOT include accessories, power cable or ancillary items unless directed
otherwise by Customer Service. DO NOT SHIP WITH TICKET STOCK INSTALLED!
14.1.2 Position the shipping container with the "UP" arrows pointing up and the open end of the box on top as shown.
14.1.3 Place the top and bottom pieces of foam padding on the SPRITE.
14.1.4 Position the SPRITE above the shipping container so the door faces up and lower it into the open container.
14.1.5 If requested to send and accessory items back with the Unit, place them in a plastic bag of some type and position
it into the box next to the back panel.
14.1.6 Close the shipping container flaps, short flaps first, and seal with packing and sealing tape.
14.1.7 Be certain the Return Authorization (RA) number assigned by Unimark Customer Service is on the packing slip
and on the outside of the shipping container.