© 2006 Unimark Products, LLC. a Microcom Corporation Company P/N: 71U-1405-100, REV D1 Installation and Operator’s Manual www.unimark.
Sprite Installation and Operator’s Manual REV D1 Page 2 of 36
Table Of Contents 1.0 2.0 3.0 Introduction ------------------------------------------------------------------------------------------Items Included ---------------------------------------------------------------------------------------Product Specifications ------------------------------------------------------------------------------3.1 3.2 3.3 4.0 5.0 8.
FCC Emission Interference This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by Unimark could void the operator’s authority to operate the equipment under these conditions and rules.
1.0 Introduction: The SPRITE is a state-of-the-art Airline Ticket and Boarding Pass (ATB) printer, hereafter referred to as the Unit, and offers many features not found on typical ATB printers. Unimark wants you to be completely satisfied with your experience with the Unit and encourages your questions and comments. Contact Unimark technical support or customer service at 800-255-6356 (US only) or 913-649-2424 with any inquiries. The Unit is designed to set on a standard office desktop or counter.
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3.2 Features of the Sprite The Unit offers unique advantages and outstanding features to the travel industry. Simple Operation While the Unit has many advanced and sophisticated features, its user friendly design makes it easy to use. Most common setup and operating functions are performed through the Control Panel push-buttons and Liquid Crystal Display (LCD). Magnetics Capability (Optional) The Unit has the capability to record data on ATB tickets with magnetic stripes.
3.3 Modular Design The Unit is divided into several functional modules. This enables you to quickly isolate a problem, minimizing downtime. Basic Configuration The Unit consists of five major modules; the transport mechanism, main controller PCB, the user interface module, communications daughter PCB and the enclosure. The transport mechanism contains all of the motors, sensors, and drive components necessary to burst, transport and print a coupon.
4.0 4.1 Installation Unpacking Inspect the shipping container for evidence of in-transit damage, such as being dropped, crushed, or punctured. If damage is evident, contact the carrier directly to specify the nature and extent of damage. If the container is free of damage, remove the Unit by opening the top side and pulling the Unit (secured with packing foam pieces) from the container. Remove the foam and the plastic bag/cover from the Unit. The keys are in the accessory kit.
4.3 Plugging into the Unit Place the Unit so that it is convenient to power and communications connections. Unlock the enclosure door using the keys provided and install the Operator’s disk into the floppy drive. Make sure the power switch is in the OFF (0) position and connect the power cord. Attach the communications cable to the UPPER DB25F connector (COMM 1). The Unit has the following physical connections: 1. POWER: An IEC 320 power connection accepting 110/220VAC (50/60Hz). 2.
5.0 5.1 Host Interface Specifications Hardware Interface The Unit has two RS-232 Asynchronous Serial Communications ports to interface to the Host system. The physical connection is provided using two DB-25 female pin connectors marked COMM 1 and COMM 2. The ports are configured as DTE connections and can be used to connect to an associated DTE host using a null modem cable.
7.0 Front Panel 7.1 Keypad/Display Layout Indicator LED Color Push-button Function Function POWER Green Illuminated when the SPRITE power switch is ON. When not illuminated, power is OFF. ONLINE Green When illuminated, the SPRITE is Online and ready to receive data from the CRS. When not illuminated, the SPRITE is Offline and cannot receive data, or an alert state exists (error occurred or SPRITE is out of stock). When flashing, SPRITE is receiving data.
7.2 Basic Operator Level Menu Menu structure may change depending on the specific customer firmware version. Demos Online/Offline Print Config Coupon (1) Adjust Cleaning Card (1) Choose Demo from list (1) ATB ATB/ ITIN ICONS Info Defaults (3) Service Menu (2) 1. 2. 3. Page 13 of 36 Choosing this menu selection causes an action in the Unit. There are no other sub-menus below this. Menu tree requires entry of the service password to access.
7.3 Adjustments Menu Menu structure may change depending on the specific customer firmware version.
7.4 Information Menu Menu structure may change depending on the specific customer firmware version.
8.0 Basic Unit Operation and Setup This section describes SPRITE power-on and off, initialization, ticket stock setup and loading, and explains operation of the control panel push-buttons, Light Emitting Diode (LED) indicators, and Liquid Crystal Display (LCD). Information is also provided on where to find instructions for operating the Offline Menu and printing sample ATB coupons. 8.1 Initial Setup The Unit has been configured at the factory to meet each customer's requirements.
8.1.2 As soon as the Unit is powered on, it will begin performing an initialization procedure that lasts approximately 30 seconds. During initialization, the SPRITE does a complete diagnostics check on all of its features. These checks include ROM, RAM, and FLOPPY tests, along with reading needed files from the floppy diskette. If it finds problems during any of its checks, it will halt the process and place an alert message on the LCD describing the problem.
8.2.2 Position the ticket stock box(es) behind the Unit in line with the ticket inputs for Bin A and B. Refer to the figure on the previous page for orientation information. Insert the ticket stock into Bin A face down, staple stub first. As the stock enters the bin, the motor will begin to run. Release the stock when the bin motor begins to pull the stock into the Unit. The stock will be automatically positioned for use. Repeat the above procedure for Bin B.
9.0 Operating Under a CRS or Airline Host Before attempting to go Online with the host, the Unit should be powered on, set up, and aligned using the previous procedures. Then continue with the following procedure: 9.0.1 Observe the control panel LCD. The LCD must display “Online Ready” or a customized Online status message: Online Ready 10.0 9.0.2 If the Unit is not Online, press the ONLINE/ENTER push-button. 9.0.3 Send test ticketing data to the Unit. 9.0.
10.0.2 Press the RESET/EXIT push-button to try to clear the jam. 10.0.3 If the Document Path Jam message is cleared, press the ONLINE/ENTER push-button to continue operation. 10.0.4 If the jam condition persists, complete the following procedure: WARNING To prevent personal injury, remove power before clearing ticket stock jams. 10.0.4.1 Toggle the power switch to 0 (OFF) and disconnect the power cord from the rear of the Unit. CAUTION To prevent damage, do not force door open beyond 90º.
11.0 Cleaning This section describes the preventive maintenance procedures for the Unit. Although the Unit will perform dependably right out of the box, the operator should perform periodic inspections and cleanings to keep it in good working order. With proper care of the enclosure, print head, magnetic encoder (when so equipped), transport assembly, and other components, the Unit can be expected to continue to provide good service for many years.
11.3.3 Unlock door on left side of enclosure and open to a maximum of 90º. 11.3.4 Remove all card stock from enclosure by rotating knurled knobs along transport path as required. 11.3.5 Vacuum as much dust as possible from inside enclosure. 11.3.6 Use compressed air to blow dust from ticket stock path grooves in transport assembly. 11.4 Using a SPRITE Cleaning Card A cleaning card is available for the SPRITE which will clean the print head and the paper path via a menu selection.
12.0 Troubleshooting 12.1 Basic Failure Analysis The Unit continually monitors its operation. The table below describes typical problems that may occur, possible causes, and corrective actions. When the Unit detects a problem, an audible tone is sounded to attract the operator’s attention, and an accompanying message is displayed on the LCD to indicate the potential problem. See the following LCD message tables for lists of LCD alert messages and explanations.
12.2 Replacing a Blown Fuse Use the following procedure and the figure below to replace the fuse in the SPRITE. 12.2.1 Toggle the POWER switch to O (OFF). 12.2.2 Remove the ticket stock and, if installed, remove the optional lockable ticket box to improve access to the fuse holder. 12.2.3 Disconnect the power cord, remove the fuse holder, and check the fuse. 12.2.4 If the fuse is bad, replace it with a fuse of the same rating (see below).
12.3 Alerts and LCD Messages An alert occurs when the Unit detects a condition requiring user intervention such as an empty stock bin, etc. Alerts are indicated by a buzzer sounding and an illuminated LED indicator. A corresponding message is displayed on the control panel LCD. The amber stock LED may also light if the alert condition was caused by the Unit running out of stock. An alert can be either soft or hard.
LCD Messages Description Bin A Empty Out of stock in Stock A1. Load Stock Alternating message. Bin B Empty Out of stock in Stock B1. Load Stock Alternating message. Jam Burster Burster failure1. ClearReset Alternating message. Jam Exi t Document jam at exit1. ClearReset Alternating message. Sprite Installation and Operator’s Manual Corrective Action (ALERT CLEAR) Replenish Stock A supply. Soft alert cleared. Replenish Stock B supply. Soft alert cleared.
LCD Messages 1 Description Jam Bin A Document jam at Bin A1. ClearReset Alternating message. Jam Bin B Document jam at Bin B1. ClearReset Alternating message. Jam Encoder Document jam at Encoder 1. ClearReset Alternating message. Corrective Action (ALERT CLEAR) Clear jam, load stock correctly, and press RESET/EXIT push-button to clear hard alert. Clear jam, load stock correctly, and press RESET/EXIT push-button to clear hard alert.
LCD Alert Messages Displayed During Initialization The following LCD alert messages may be displayed during initialization: Description LCD Messages Floppy Failed Floppy MediaErr No Fonts Found Setup File not found, using Default file .... Missing or defective floppy disk1. Alternating message. Unit could not locate the required font files on the floppy disk1. Power off the Unit, install a backup diskette, then attempt to power on. If problems persist, call for service.
Stock Status LCD Alert Messages The following LCD alert messages may be displayed to indicate operator action needed to add or remove stock during normal unit operation: Load Error at Bin A1: Stock is detected at Bin A, but the unit was unable to pull stock into the transport mechanism. Removing stock completely from Bin A and reinserting should clear the condition. Pressing the ONLINE/ENTER push-button should place the unit back in operation. Messages may vary slightly depending on the sequence of events.
Bin A Empty1 (Stock manually removed typically): Stock removed from Bin A. Manually load more stock into Bin A; unit already in the Online state and ready for operation. Bin A Empty Load Stock Online Ready Bin B Empty1 (Stock manually removed typically): Stock removed from Bin B. Manually load more stock into Bin B; unit already in the Online state and ready for operation. Bin B Empty Load Stock Online Ready Bin A & B Empty1 (Stock manually removed typically): Stock removed from Bins A & B.
FLOPPY DISK WRITE PROTECTED1: If the floppy disk is write protected the Unit will be unable to access memory for storing PECTABs, LOGOs, TEMPLATEs, etc. Press the ONLINE/ENTER push-button twice to manually clear the message; or message will be cleared upon receiving any valid AEA command. Online Ready Floppy Wr Prot.
AEA Related LCD Alert Messages Refer to following table for a list of the messages displayed, their description, and the appropriate corrective action: Description LCD Messages Online ERR2cc Corrective Action (ALERT CLEAR) Unit received an illogical command, or a non-AEA (non-supported) command. Illogical command. Where cc = the unrecognized command Press ONLINE/ENTER push-button twice to clear the message; or message will be cleared upon receiving any valid AEA command. Error in ticket print message.
12.4 Issues not Associated with an LCD Alert Message Online LED Doesn't Blink When Host Is Sending Data The cabling may not be properly connected on the rear of the Unit. Have maintenance personnel verify that the host communications cable is connected to the upper port on the rear of the Unit. Online LED Blinks, but Unit does not Print Each host interface is unique and, as such, may have special communications requirements.
14.0 Customer/Technical Support 14.
14.2 Technical Support As a purchaser or Unimark authorized third party maintainer of Unimark products, you have the added benefit of technical assistance in the installation, diagnosis and use of Unimark products. Just call our toll free number 800-255-6356 (US only) or 913-649-2424 and allow the auto-attendant to guide you to our technical support line. A technical support analyst will assist you.
15.0 Unimark Products, LLC. Warranty Statement Printer Unimark Products, LLC. warrants to Purchaser that under normal use and service, the products (with the exception of the thermal print head, platen roller, and belts) purchased hereunder shall be free from defects in material and workmanship for a period of one year (365 days) from the date of shipment by Unimark. Expendable and/or consumable items or parts such as lamps, fuses, labels, and ribbons are not covered under this warranty.
