Troubleshooting guide

Airport Bag Tag Printers Unimark ET6000 Bag Tag Printer
27
1.6 Troubleshooting
7 If there is label stock on the blade, use isopropyl alcohol to clean it. Verify that all label stock,
media residue, and any other contaminants are clear from the cutter mechanism.
The cutter blade is very sharp.
Problem Possible Cause
No Power Unit will not power up.
a) Verify AC plug is installed in the rear of the unit.
b) Check the AC line level. The unit is designed to operate at voltages as low as
90 VAC.
No Communications Unit will not communicate with the host system.
a) Verify the communication cable is plugged into the appropriate connector on
the rear of the unit.
b) Verify the communication parameters of the host system match the unit’s
parameters.
Stock Alarm Unit failed to detect the Top of Form (TOF) mark/edge/hole.
a) Verify the TOF parameter in the menu and verify it is set up for the stock
being used.
b) Verify the correct stock length has been entered per the stock being used.
c) Verify the front or rear of the unit is not exposed to direct sunlight.
d) Verify the stock guides are adjusted correctly so that the TOF mark runs
under the TOF sensor.
e) Verify the stock has been inserted properly, with the thermal printing side up.
Check that the stock has been inserted in the correct direction.
Out of Stock Unit is detecting an out-of-stock condition when stock is present.
a) Verify that the sensors are clear. Clean as needed.
b) Verify TOF and PS sensor voltage levels are set per the stock being used.
Adjust levels in maintenance menu if necessary.
c) Verify the front or rear of the unit is not exposed to direct sunlight.
Off Center Print Print image off to the side of the stock instead of the center.
a) Verify input path is adjusted to the stock being used.
b) If the input path is adjusted correctly, change the left margin offset to center
the print.
Step Action (Continued)