Operator`s manual

12.0 Customer/Technical Support
12.1 Return Authorization/Customer Service
To ret ation before
calli
•
•
•
•
•
•
•
Our Cu sure quick and
the following steps to
comp
1.0 s unless directed
2.0 Packaging – Use original packaging materials or equivalent. If not available, Unimark can provide at a small cost.
3.0 Enter the RA # on the packing list and on the outside of the container in at least two locations for easy identification
at Unimark.
4.0 Shipping label to include return address as well as “ship to”.
5.0 Notify your “carrier of choice” for pick-up and delivery to Unimark.
12.2 Technical Support
As a purchaser or Uni e added benefit of technical
assistance in the install
Just call our toll free num de you to our technical
support line. A technical suppor
addition, have the follo
• Model Number/d
• Serial Number
• Failure message
Unimark operates tw ark Contacts web page
(www.unimark.com our convenience.
mark authorized third party maintainer of Unimark products, you have th
ation, diagnosis and use of Unimark products.
ber [phone] or [phone] and allow the auto-attendant to gui
t analyst will assist you.
To better serve you, please have the product in question on-line and ready to test prior to calling technical support. In
wing information available:
escription
/code/description
o service support centers. Select the office closest to you from the Unim
). The customer support telephone number and e-mail address are listed for y
urn a product to Unimark for repair or other assistance, please be prepared with the following inform
ng our Customer Service department at [phone] or [phone] (U.S. office).
Customer name and telephone number
Product model number or description
Product serial number
Description of failure
Billing address
Customer ship to address and method of shipping
Repair option selection (Warranty, Flat Rate, Time and Materials or Refurbishment)
stomer Service Specialist will be entering the information into our system during your call to en
accurate handling of your return. You will then be given a return authorization number. Perform
lete the return process:
Prepare item for return to Unimark - Do NOT include accessories, power cable or ancillary item
otherwise by Customer Service.
Page 37 of 38 71U-1415-100K; REV E ET6000 Operator’s Manual