Installation and Operator’s Manual © 2006 Unimark Products, LLC. a Microcom Corporation Company P/N: 71U-1415-100K, REV E www.unimark.
Table Of Contents 1.0 2.0 3.0 4.0 5.0 6.0 7.0 8.0 9.0 Introduction ----------------------------------------------------------------------------------------------Items Included -------------------------------------------------------------------------------------------Installation ------------------------------------------------------------------------------------------------3.1 Unpacking 3.2 Location and Setup 3.
10.0 11.0 12.0 13.0 Troubleshooting ----------------------------------------------------------------------------------------10.1 Basic Failure Analysis 10.2 Basic Alert Messages Models/Options -----------------------------------------------------------------------------------------11.1 L-Shaped Base Model 11.2 Roll Stock Model 11.3 Roll Stock Dust Cover Model 11.4 Path Dust Cover Model 11.5 Stock Cutter Model 11.
1.0 Introduction: The Express Tag 6000 Compact Printer (hereafter referred to as the Unit) is a small footprint, fast, and versatile thermal printer. The Unit is provided with an RS-232 Asynchronous Serial Communication port to interface to the host system. The port is configured as DTE, requiring a null-modem cable for connection to a DTE host system. Additional interfaces are available to connect to existing and planned host systems.
3.0 3.1 Installation Unpacking Open the top side of the shipping carton. Remove the top packing foam. Lift the Unit from the box, ensuring a firm grip on the main enclosure. Remove the power cord and Operator’s Manual. Retain original shipping carton and packaging for future use. 3.2 Location and Setup Install the Unit on a flat stable surface. This may be on top of or inside a standard airline podium or counter. Do not install the Unit where it will be directly exposed to sunlight.
4.0 4.1 Host Interface Specifications Hardware Interface The Unit base configuration uses an RS-232 Asynchronous Serial Communications port to interface to the Host system. The physical connection is provided using a single DB-25 female pin connector. A simple null-modem cable connection quickly interfaces the Unit to a standard connection on a typical PC-based host system. The pinout below provides the basic cabling requirements to connect the Unit to a PC-type host system.
6.0 Front Panel 6.1 Keypad/Display Layout The front panel incorporates a 2X20 (2 line, 20 character) display providing the operator with information about the Unit’s state. The display is also used to navigate the Unit’s menu system, allowing the operator to change settings and address conditions to which the Unit has alerted the operator. ALERT - Notifies the operator of a condition that needs immediate attention. STOCK - Indicates that the Unit is out of stock.
6.2 Basic Operator Level Menu Menu structure may change depending on the specific customer firmware version. Print Configuration Print Sample Test Pattern Print Tests Online/Offline (1) Print Head Profile (3) Adjustments (4) Bag Tag (6) Cargo Tag (6) Select Doc Type (5) Board Pass / ATB Cards (6) Service Menu (7) Onion Skin (6) Notes: 1. Press Online then Enter for menu access. Enter moves user up into the menu or accepts a value or selection. Exit backs the user out of the menu. 2.
6.3 Adjustments Menu Menu structure may change depending on the specific customer firmware version.
6.4 Service Menu Menu structure may change depending on the specific customer firmware version. "Selected Doc Type" Setup (4) Host Setup Comm Port Setup TCP/IP Setup (1) Service Menu (3) ATB Setup (2) Printer Setup Maintenance Printer Information Notes: 1. Service/Ethernet (Network Login, TCP/IP) selections are only available when the optional Ethernet Communications option is installed. Other menus for options like USB may be available depending on the firmware and hardware configuration. 2. 3.
6.5 Selected Stock Type Parameters Setup Menu (Service sub menu) Menu structure may change depending on the specific customer firmware version.
6.6 Host Setup Menu (Service sub menu) Menu structure may change depending on the specific customer firmware version.
6.7 Comm Port Setup Menu (Service sub menu) Menu structure may change depending on the specific customer firmware version.
Notes: 1. Baud Rate selects the baud rate for the serial port from the available choices. 2. Parity selects the parity type to check received data and add to transmitted for the serial port. • None does not add a parity bit to outgoing data and does not expect a parity bit for incoming data. • Even generates a comm error if each incoming data byte does not have an even number of one bits and sets the parity bit on outgoing data so each byte has an even number of one bits.
6.8 TCP/IP Setup Menu (Service sub menu) Menu structure may change depending on the specific customer firmware version.
Notes: 1. Get Dynamic IP Addr , when enabled, allows the Unit to lease an IP address from a DHCP server, otherwise the IP address is entered via the Printer IP Address menu. Note that a DHCP server must be available and accessible on the network for this feature to be enabled, otherwise, the printer may not be able to communicate via its Ethernet interface.
6.9 ATB Setup Menu (Service sub menu) Menu structure may change depending on the specific customer firmware version. Type 0, Reserved Type 1, ATB Type 2, MPD Type 3, BP Type 4, Blank Stock Type Type 5, BSP ARC Type 6, Reserved Type 7, Reserved Type 8, Reserved Type 9, Reserved ATB Setup Error on Stock Type Select Y/N Error on Missing Logo Select Y/N Template X Adjust Enter Value Template Y Adjust Enter Value No Mode Changes AEA Mode Check-In Ticketing BT Cmd Sets Length Select Y/N Notes: 1.
6.10 Printer Setup Menu (Service sub menu) Menu structure may change depending on the specific customer firmware version.
6.11 Maintenance Menu (Service sub menu) Menu structure may change depending on the specific customer firmware version.
Notes: 1. Test Motor runs the platen motor for a short time. User is prompted to lift the print head during test. 2. Test Cutter cycles the cutter blade once and returns it to the home position. 3. TOF Sensor View shows the numeric value read from the TOF Sensor. Loading and unloading stock should cause the number to vary widely indicating that the sensor is functional. It is normal for this value to fluctuate slightly even when stock is not being loaded or unloaded. 4.
6.12 Printer Information Menu (Service sub menu) Menu structure may change depending on the specific customer firmware version. Service Stock Display Value Service Jams Display Value Service Power On Display Value Printhead Stock Display Value Serial Number Display Value Boot Block Display Value Application Display Value Ethernet Display Value Counters Printer Information Versions & S/N Notes: 1. Counters menu displays the various information counts on the LCD display: 2.
7.0 7.1 Loading Stock Adjusting the Input Path Size The Unit is equipped with a simple input path adjustment method. To adjust the input path, follow these steps: 7.2 1. Turn the Unit off, and verify that the print head is fully latched down. 2. Grip the adjustment paddle and adjust the width so that it is close to the actual stock width (move the guides by holding the left guide straight and moving it right or left to widen or narrow the input path). 3.
7.3 Loading Fan-Fold Stock 1. Grip the stock firmly with the thermal printing surface facing up. 2. With the thermal printing surface up, insert the stock between the right and left guide until detected by the Top Of Form sensor (TOF) and the print motor starts advancing. 3. The stock will automatically be pulled in by the platen and detected by the Present Sensor (PS). 4. The stock is now loaded and ready for printing.
7.4 Loading Roll Stock 1. Pull the outer roll stock alignment guide down towards the outside of the Unit. 2. Place the roll onto the support arm. 3. Lift the outer roll stock guide to its upright position. 4. Center the roll using the support/alignment guides. Reference the alignment marks on the back or front side of the roll stock support arm. 5.
7.5 Loading Stock with the Optional Dust Cover 1. Locate the finger lift point. Swing open the dust cover door to gain access to the input path area. 2. Grip the stock firmly with the thermal printing surface facing up. 3. Insert the stock through the stock opening in the rear of the dust cover module. There are two dust brushes intended to clear large particles from the stock before it reaches the print head. 4. Pull the stock over the support bracket towards the stock guides. 5.
7.6 Clearing Stock Jams In the unlikely event that a stock jam occurs, use the following procedure to clear the jam and continue printing operations: 1. Press the RESET button on the front panel. If the jam does not clear by itself, proceed with the following steps: 2. Power the Unit off. CAUTION: Print Head is sensitive to ESD. 3. Press the front panel release button. Lift the front panel up and out of the way. 4.
8.0 8.1 Thermal Print Head, Platen, and Sensors Cleaning the Thermal Print Head 1. Power the Unit off. CAUTION: Print Head is sensitive to ESD. 2. Press the front panel release button and lift the front panel up and out of the way. 3. Pull the print head release lever forward and lift the print head up away from the platen. 4. Grip the stock firmly from the rear of the Unit and remove. 5.
8.3 Replacing the Thermal Print Head 1. While the suspect print head is still installed, print the print head profile and configuration coupons. Retain for return to Unimark Products, LLC. with the suspect print head. 2. Power the Unit off. CAUTION: Print Head is sensitive to ESD. 3. Press the front panel release button. Lift the front panel up and out of the way. 4. Pull the print head release lever forward and lift the print head up away from the platen. 5.
8.4 8.5 Cleaning/Clearing the Present Sensor (PS) 1. Press the front panel release button. Lift the front panel up and out of the way. 2. Pull the print head release lever forward and lift the print head up away from the platen. 3. Grip the stock firmly from the rear of the Unit and remove. 4. Clean the present sensor window and the sensor reflector plate using a dry cloth. Verify they are clear of particles, paper stock, and dust. Use canned air to clear sensor.
8.6 Cleaning/Clearing the Center Top Of Form Sensor (TOF) 1. Press the front panel release button. Lift the front panel up and out of the way. 2. Pull the print head release lever forward and lift the print head up away from the platen. 3. Grip the stock firmly from the rear of the Unit and remove. 4. Clean the top of form transmitter and receiver using a dry cloth. Verify they are clear of particles, paper stock, and dust. Use canned air to clear sensor.
9.0 9.1 Stock Cutter Cutter Location The cutter is located in the front of the Unit. It is designed to cut between each stock piece (approximately at the perforation point). 9.2 Cutter Operation The cutter option is designed to cut between each stock piece (approximately at the perforation point). The Unit monitors the cutter and automatically detects when the cut is made. Perforation Typical Cut Location The stock is released at the time of the cut.
10.0 Troubleshooting 10.1 Basic Failure Analysis The following section is provided to assist in the installation of the Unit and covers issues which may occur when installing new equipment. This section is not intended for regular maintenance or repair of the Unit. 1. NO POWER (Unit will not power up) a. b. Verify AC plug is installed into the rear of the Unit. Check the AC line level. The Unit is designed to operate at voltages as low as 90 VAC. 2.
10.2 Basic Alert Messages A front control panel display alert occurs when the Unit detects a condition that must have user intervention. These alerts may also be indicated by an audible tone and/or an LED flashing. Exact alert indication will vary depending on the specific customer firmware version. The following table describes typical alert messages that may occur, the possible causes, and corrective actions to be taken.
11.0 Models/Options 11.1 L-Shaped Base Model The base model is essentially an L-shaped case with the stock input area open. This allows easy access to the stock input. Using the base model, the preferred stock would be fan-fold. If the stock stack and length is small enough, it could sit behind the Unit in the open area. FIGURE 11.1: L-Shaped Base Model 11.2 Roll Stock Model The roll stock model allows up to an 8” (20.32cm) stock roll to be mounted in the stock input area. FIGURE 11.
11.3 Roll Stock Dust Cover Model An optional roll stock cover is available which prevents dust from collecting on top of the roll stock. This option is provided for environments where dust is a particular issue. The Unit input path is accessed by sliding the latch on the top of the cover toward the outside of the Unit and swinging the door down. FIGURE 11.3: Roll Stock Cover Model 11.4 Path Dust Cover Model The path dust cover model completely covers the input path area.
11.5 Stock Cutter Model This option allows cutting of the stock as it moves through the print mechanism. The cutter operation is defined by the firmware and is customized per customer requirements. The cutter is mounted in the front of the Unit (below the front panel). FIGURE 11.5: Stock Cutter Model 11.6 Display Options The Unit can be provided with either a 2x20 Backlit LCD or Vacuum Florescent display. The LCD display uses yellow-green characters on a dark blue background.
12.0 Customer/Technical Support 12.1 Return Authorization/Customer Service To return a product to Unimark for repair or other assistance, please be prepared with the following information before calling our Customer Service department at (800) 255-6356 or (913) 649-2424 (U.S. office).
13.0 Unimark Products, LLC. Warranty Statement Printer Unimark Products, LLC. warrants to Purchaser that under normal use and service, the products (with the exception of the thermal print head, platen roller, and belts) purchased hereunder shall be free from defects in material and workmanship for a period of one year (365 days) from the date of shipment by Unimark. Expendable and/or consumable items or parts such as lamps, fuses, labels, and ribbons are not covered under this warranty.
